Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow for custom retention period for backups (currently max 15 days)

    I would like to set retention to 1 year if I want to.

    36 votes
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    completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add OpenCart as a supported application

    Hi, i think the OpenCart will be an nice app to add, many poeple prefer the OC instead the PrestaShop. Thanks.

    36 votes
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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. SPDY

    It would be good idea to start implement SPDY from Google. In this time its relatively heavy pressure for https sites (in my opinion its good idea at all). In this case Varnish is out, so put option for SPDY will be logical step for sites using SSL certificates.

    35 votes
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    completed  ·  18 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  4. Upgrade PHP Version 7.2 for WordPress

    To run WordPress we recommend your host supports:
    - PHP version 7.2 or greater
    - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    - HTTPS support
    .
    https://wordpress.org/about/requirements/

    34 votes
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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. 32 votes
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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add multiple domain ssl support for a single application.

    I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.

    Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.

    31 votes
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    8 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.

    Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.

    Cloudways Team

  7. Support Git push / pull to remote via SSH

    The current Git Deployment feature is great but doesn't support committing and pushing changes back to the remote repo. Files are changed when new plugins are installed or media is uploaded and these files will be excluded from the repo if they aren't committed and pushed.

    Users could bypass the Git Deployment feature all together and use native Git via SSH if they were allowed access to the .ssh folder. However in order to push and pull to a remote repo via SSH, Git needs to write to the .ssh folder which you forbid. I understand you don't want to…

    29 votes
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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With the new credentials system (http://www.cloudways.com/blog/old-ssh-sftp-user-to-the-new-credentials-system/) recently deployed, you can now use all git functionality via command line (push, pull, clone …).

    This will work ONLY for master credentials (https://support.cloudways.com/difference-between-master-credentials-and-application-credentials/) as team members don’t have SSH access anymore.

    With master user now, you can create your own .ssh folder, so all git options should be unlocked.

    Please note this refers to git execution from the command line and is different from the basic Git Deployment feature integrated with our console (https://support.cloudways.com/using-git-for-deployment/), that will just pull a remote repository from the console, store it locally on the server and sync it with the public_html folder of your application and is aimed at users with basic git needs and not comfortable with the command line.

    Cloudways Team

  8. Redis

    Redis cache is effective in session managment for magento applications

    28 votes
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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow account owners/master user to create application credentials directly

    I should be able to have full control over my team members. if i want to set their login password i should be able to do it, but as it stands right now I have to bother my user and ask them to perform a password creation step that they shouldn't have to.

    I should be able to go to them and say "here is your access" as I don't want them to have access to the Cloudways console, I just want them to have an SFTP login, thats it. Requiring them to login and create their own credentials is…

    27 votes
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    8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all your votes. We have now made it possible for account owners/master users to create as many application credentials as they like directly, without the need of creating team members first.

    Please note that SSH access for applications will need to be enabled from within “Application Settings > General” in order for SSH to work for any application credentials created this way.

    Cloudways Team

  10. 27 votes
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    9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have got into a partnership with Sucuri where we can offer their services at a discounted price. Read more here:
    https://support.cloudways.com/how-to-setup-sucuri-antivirus-website-monitoring/

    After extensive research, we think Sucuri is the best option for our customers. They are experts in the CMSs we deploy (Wordpress, Magento …) and their services have the flexibility our customers need (including on-demand site cleaning).

    Cloudways Team

  11. PHP 7.2

    PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

    26 votes
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    4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  12. The ability to have multiple SSL certificates on ONE server instance

    I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.

    24 votes
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    12 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We are happy to announce that this has been finally completed and it is now live. We are updating KBs and creating blog posts related to it, so stay tuned.

    Cloudways Team

  13. Modern new user interface - Click&Go

    Some plans to do better interface of your panel ? I know that its not so critical than functions, but still interface need to follow great function :)
    If you check your partners DigitalOcean or now even new beta SendGrid panel it looks nice, clean and simple.

    This panel looks little bit oldies for that kind of quality technology what you offers. I think your quality service deserve also quality user interface.

    My view is, that ''member area'' looks nice and it would be much better if also panel looks similar way.

    I understand that you use many external systems…

    23 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    So, a bit later than expected but our new console & website are here!. Console, while keeping the simplicity and usability of previous one, is now much nicer and modern (fully developed using Google Material-design guidelines).

    You have a link to test it inside the old console. After receiving feedback and doing the necessary improvements will set it as default.

    You can leave your feedback through a survey accessible inside the new console.

    Cloudways Team

  14. offer Mandrill for transactional emails

    Mandrill is free and works really well for those needing to send transactional emails.

    20 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    This was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.

    Cloudways Team

  15. Automatic Scaling

    Would be nice if we had an auto scaling feature where the server would automatically upgrade to the next level in the event a site is posted on a news site or all of a sudden got a rush of traffic.

    Example the server load is 85% the system knows to upgrade. The downtime for an upgrade on Amazon is about 5-10 mins. That's better than having your site down for an hour because the server is overloaded.

    20 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Kyup is now live from Cloudways. Automated scaling up is available. Scaling down is not automated by now, but we are working with Kyup to make it a reality asap.

    Cloudways Team

  16. Master SFTP/SSH user for my servers (access to all applications)

    I should be able to SFTP into 1 access point and have access to all of my applications.

    19 votes
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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Offer yearly, bi-yearly payment option (with discount)

    Currently you just offer month to month payment option.

    19 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We have added discounts for credit bulk upload. Initial discounts stand at:

    Upload $1000 get 5% extra credit
    Upload $2500 get 10% extra credit
    Upload $5000 get 15% extra credit

    Pre-paid credit has been available for a while now.

    You can find all options under My Funds section in Member Area:
    https://www.cloudways.com/en/member/

    Let us know your thoughts.

    Cloudways Team

  18. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. 17 votes
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    3 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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