Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    34 votes
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    6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.

    Cloudways Team

  2. Add BitNinja.io security for both Server and Apps

    Would be great having this installed as an option. Would protect server and all the Apps installed so we don't necessary have to go for Sucuri for each single App when clients cannot afford.

    34 votes
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    2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Offer Application Migration to make PHP 7 Upgrade Easier

    While I'm glad to finally have the ability to upgrade to PHP 7, it's very frustrating and time-consuming to have to clone every application in order to make that happen.

    That means new IP addresses, new FTP user accounts, new IP Whitelisting setup, SSL certificate setup, reconfiguring the SMTP mail add-on...and of course, DNS propagation time. What a hassle!!

    Please develop an auto-migration tool to *move* an application (or server) to a new server, rather than clone it, keeping the abovementioned settings intact.

    This would also help for Digital Ocean server downgrades -- rather than cloning to a new (smaller)…

    33 votes
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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer WHM/cPanel/Plesk Support

    Your platform is amazing, I just migrated a client's site to it today and it dropped the load time from 9.8s to 2.3s. I would love to move all of the clients off my existing VPS but I have about 20 clients that are used to having individual cPanel accounts. I would gladly pay the extra $$ for a license!

    32 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Support and upgrade to mysql 5.7 and varnish 5.

    When will cloudways support or upgrade to mysql 5.7 and varnish 5?

    tks.

    30 votes
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    MySQL 5.7 is already made available in Cloudways Platform.

    There isn’t much difference between varnish version 4 and 5, therefore would like to understand if there is specific requirements that varnish 4 can’t cater ?

    Cloudways Team

  6. HSTS (Strict Transport Security)

    Hi,

    Do you support HSTS (Strict Transport Security) in the future? Maybe it will add more security.

    30 votes
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    7 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  7. Find a replacement for Kyup

    Kyup is closing. Please look for an alternate provider with similar specifications.

    29 votes
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    15 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. run script after git deploy

    the ability to provide a .sh script that will be run after each git deploy if the file cloudways/build.sh is found for exemple.

    this way you can run npm install, or anything related to a framework deploy (symfony commands for exemple), or even database migrations

    29 votes
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    7 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. WordPress and Woocommerce apps should both use Woo Varnish by default

    My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

    This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

    Here is why:

    I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

    I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

    29 votes
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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  10. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    29 votes
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    6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hide server details from Team Members with limited application access

    When I give limited access to team members the first console screen after they login it shows the server details - server type, disk, etc.

    I want to give application access to my clients but I don't want them seeing the level of server I have them on. It would be better to either not show the server details or go straight into the application dashboard.

    29 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

    We are not going to implement it on old console as it should be out of the way in short time.

    Cloudways Team

  12. 29 votes
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    7 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Zoho email provider

    I came to know through RackSpce support that they only allow 250 similar mails/day. Per them if our PHP script utilizes their SMTP to send more than 250 mails even though they are of different content, they will be considered spam. ZohoMail has higher limit and economical for our business need.

    29 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add support to MEAN Stack (MongoDB + Express + AngularJS + NodeJS)

    It'd be great to have the option to have a NodeJS+Express based web server, using MongoDB as database and with support for AngularJS... in short a full MEAN Stack ;) Thanks!

    28 votes
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    3 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow firewall options

    Allow us to customise the firewall (to define which port numbers can be opened)

    28 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. SSH On Off Button

    A simple button to turn ssh on and off, ssh can be turned off until the admin needs to use it so it adds an additional level of security straight on the dashboard. Thanks

    27 votes
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    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  17. 26 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create a vagrant file so we can replicate the server locally

    Not sure if this should go in stacks or server settings.

    Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.

    Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.

    26 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.

    Cloudways Team

  19. Allow to change server time zone

    Allow to change server timezone.
    Please to allow customer to change the servertimezone.
    I have difficulties to make cronjob, because there is different time between php & server time. I have cronjob to generate/update report in magento for every 5 minutes, then send it in end of day (around 23:xx). But, since the server time is different the report actually not complete & different with Magento report. please consider this.

    thanks

    26 votes
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    5 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. MySQL 8

    MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

    https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

    24 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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