Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Use nginx for php-fpm dynamic content - instead of the current setup of nginx reverse proxy for static and apache for php-fpm

    The current setup seems to be only using nginx as reverse proxy in front of apache/php-fpm.

    Right now requests seem to go this way nginx->apache->php-fpm.

    We'd like to test with apache completely removed and nginx->php-fpm direct.

    We'd like to have a nginx -> php-fpm setup for generating dynamic content on uncached pages for faster performance.

    We are able to get twice the page loading speed from a direct setup on Linode with identical specs with Nginx used for php-fpm than the Thunderstack use of Nginx only as a reverse proxy and Apache for php-fpm dynamic content.

    When a customer is…

    24 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Send Emails When Cron Job Fails To Run

    The only way to tell if a cron job has failed is to log in to the console and type mail.

    It would be great if these where emailed much like the DenyHosts Messages are.

    24 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow changing Wordpress admin credentials and make default password stronger

    Admin Area Access credentials for Wordpress are not correct when cloning a website. This causes confusion on what the correct password is. Also, when adding an application, the default password created for wordpress credentials are rather weak. Would like ability to set more secure password and also change/sync a password with Admin Area Access details so that this information could be shared among admin staff.

    23 votes
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    9 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  4. Client specific billing for apps or servers

    Could you guys add in a client billing feature like they have at https://wpoven.com/?
    You can enter clients attached to applications and bill them monthly through the site control panel. It would be the cherry on top for Cloudways.

    23 votes
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    5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Open Source Ghost Blogging Platform

    Ghost is a platform dedicated to one thing: Publishing. It's beautifully designed, completely customisable and completely Open Source. Ghost allows you to write and publish your own blog, giving you the tools to make it easy and even fun to do.

    23 votes
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    7 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add elastic email log in console

    I really like how easy it is to use elastic email in Cloudways. However, there is no way to find out if emails were sent/delivered. We have to chat with support to check if an email was sent.

    It would be nice to have an interface in console to view sent email logs.

    22 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add PDF invoice to billing notifications

    I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

    Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

    This is really a needless waste of time for all customers who need the invoice - every month!

    I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

    22 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow modifying apache configuration settings

    An option to allow the apache config file shoule be present. Things like KeepAlive and a lot more settings have a big impact on performance.

    22 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Craft CMS as new supported application

    It would be nice to have Craft CMS (www.buildwithcraft.com) support built in.

    22 votes
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    8 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add X-Cart 5

    X-Cart 5 has a free version that rivals many other free carts.

    22 votes
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    8 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Memory savings by use myslqnd instead of old libmysql

    Replace libmysql by mysqlnd
    (two command lines)

    Huge memory savings on read-only queries.

    More info at http://slideshare.net/jpauli/mysqlnd

    22 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 22 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. enforce https

    Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

    21 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

    Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

    See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

    21 votes
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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Monthly bandwidth on per app basis

    It would be great to see what app consumes most of the bandwidth.

    21 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sendy (Open source e-mail marketing send service)

    Hi, i think the Sendy will be an nice app to add

    21 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enable long term off site data backups using Amazon Glacier

    Enable the export of long term backups to Amazon Glacier storage, this would also assist customers to store more frequent (hourly +) backups.

    21 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. automatic restart when server goes down

    I think it's essential that the servers are fixed so that if they go down they automatically restart the server especially on digital ocean + vultr

    A few times I've had the site receive a traffic spike out of the ordinary and it pulled my sites down until I manually rebooted it. It should be automatic.

    20 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Offer the 1.6.x branch of Prestashop alongside the 1.7

    The latest version of Prestashop is 1.7. However it is a large departure from the 1.6 codebase.

    There are currently very very few themes/addons with full compatibility right now.

    You should offer the 1.6.x branch for installation alongside the 1.7.

    Similar to what you offer with magento with the 1.9.x and the 2.0.x releases

    20 votes
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    4 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please add support for Microsoft ASP.net

    Hello Cloudways Team,
    Recently I built a site on asp.net and when I'm going to buy another server and see that cloudways didn't support ASP.net my heart was broken :( cause cloudways is my first choice for cloud server. Please add support if possible :(

    20 votes
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    10 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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