Service Improvement

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  1. 227 votes
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      41 comments  ·  Add-ons  ·  Admin →
    • 181 votes
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        HTTP2 is now fully supported and available for all browsers. It was activated yesterday.

        Customers who already have HTTP2 enabled in their servers, need to disable and re-enable it to update browser support. Other customers, just need to enable it (done from Server Settings in NEW CONSOLE).

        Cloudways Team

      • Better caching plugin than W3 Total Cache

        W3 Total Cache is rarely updated and is not officially compatible with WP 4.4 as of yet. Many people are speculating that the author may have even abandoned this plugin. Issues with WP 4.4 are being reported and are not resolved. I would prefer a more stable and regularly updated caching plugin.

        177 votes
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          67 comments  ·  Wordpress  ·  Admin →
        • Support 'Let's Encrypt' (automatic and free SSL/TLS)

          Mid 2015 the Let's Encrypt Certificate Authority (CA) is expected to go live. It would be great if Cloudways would join this effort and offer it as a service to their customers. This CA & software will allow automatic and free (domain validated) SSL/TLS for any domain.

          For more information visit https://letsencrypt.org/

          157 votes
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            58 comments  ·  Security  ·  Admin →
          • Add Linode As A Hosting Provider

            I have tested Linode myself and found it better than many hosting providers and is also recommended by many websites and companies like WPEngine. As a CloudWays customer I want to suggest that it will be more better for CloudWays (for more sale) and for its customers (for better services) if you add Linode as a hosting provider as you have already added Amazon & Digital Ocean.

            Best Regards,
            Aamer

            143 votes
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              Linode is now available on Cloudways Platform

              You can now launch a Linode cloud server on the Cloudways Platform and get a taste of the best managed cloud hosting experience at very economical prices.

              Cloudways Team

            • Add PHP 7

              PHP7 will land soon and smart hosting companies are already supporting it (see Siteground and a handful other competitors).

              The speed and performance gains are tremendous. Speed + performance = better website experience and for commercial sites, more revenue.

              The first hosting company to get proper staging support, php 7, easy SSL install and SNI support gets my future business. It's no longer okay for hosting companies to lag behind on PHP, holding the web back.

              114 votes
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                16 comments  ·  Stacks  ·  Admin →

                PHP7 is now live. Please note that it is only available (and will continue to be) on Debian 8 servers. If you are running on an older Debian 7 server, you can migrate your application to a new Debian 8 server (where even with php 5.6 you will get better performance) and test php 7 there.

                Announcement:
                http://www.cloudways.com/blog/turbocharge-your-cloud-based-application-with-php-7/

                How to upgrade from php 5.6:
                https://support.cloudways.com/how-to-upgrade-to-php-7/

                Caveats:
                https://support.cloudways.com/php7-and-its-compatibility/

                Cloudways Team

              • Exclude pages or URL's from Varnish

                I would like to suggest having the option to exclude certain pages or URL's from Varnish. Most of the time Varnish is great, but in some instances it can cause issues. One particular instance right now is a very typical Wordpress + WooCommerce setup where Varnish causes the site to not save items to the cart. I did heaps of testing and it's directly a Varnish issue.

                However it would be great to keep Varnish on parts of the site where it doesn't conflict, because the performance gains are fantastic. Would be a great addition to the console.

                Cheers'
                ~…

                109 votes
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                • ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

                  Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

                  At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

                  There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
                  On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

                  102 votes
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                    15 comments  ·  General  ·  Admin →

                    Thank you for your patience.

                    This feature is now live on the Platform. You will now be able to add a team member on more than one account.

                    We will be happy to hear what you think of this improvement.

                    Cloudways Team

                  • Option to download a full application backup from console (web files + database)

                    I want downloadable backups to transfer them to some other server or our inhouse server.

                    It is very important to have different locational or different provider to have my backup
                    as somefine day if something happens to your infra (i really don't wish) but data is crucial and i want to be dead sure
                    i have 5 customers to refer to but with out option of thirdparty backup they will not get to you

                    100 votes
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                      This has now been completed. In Server tab, under Backup section you can now enable “Local Backups”.

                      This will take, additionally to the off-site backup, a local application backup (both files and database) in the local_backup sub-folder of each application. Just one backup set (latest) will be stored there.

                      You can automate downloading backups to wherever you want via SSH/SFTP.

                      We are going to create KB’s and a blog post related to this new feature. Will post links here when done.

                      Cloudways Team

                    • 90 votes
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                        11 comments  ·  Stacks  ·  Admin →
                      • 84 votes
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                        • Fully Support WP Rocket

                          Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

                          It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

                          83 votes
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                            13 comments  ·  Wordpress  ·  Admin →
                          • Offer Cloud Hosting Provider Vultr

                            Vultr is now a strong competitor in the Cloud arena, and it offers better deals than DigitalOcean such as 768MB of RAM and 1TB monthly bandwidth for only $5 USD. It'll massively increase your customers by having better offers from strong competitors.

                            80 votes
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                            • Allow Supervisor installation for laravel queue workers

                              As Laravel mention in its docs, to keep a queue worker deamon alive, you have to confgure supervizor.. Laravel Forge has in its default app stack supervizor installed and a UI for its config.

                              Please install supervizor in laravel stack apps, Redis is great, and thank you, but we still need supervizor to keep queues deamon alive

                              Queues are used for jobs, event handling, mails, notifications

                              78 votes
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                              • Transfer servers or applications between accounts

                                I would love to be able to start a new server and transfer it to my client once I'm done so he would be billed for it.
                                On AWS you can change the billing for a specific stack.

                                74 votes
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                                  18 comments  ·  General  ·  Admin →
                                • Nginx SSL and Varnish

                                  Nginx SSL and Varnish:
                                  Hope you can add this

                                  How to add HTTPS support to Varnish, with Nginx performing the SSL termination:

                                  https://www.digitalocean.com/community/tutorials/how-to-configure-varnish-cache-4-0-with-ssl-termination-on-ubuntu-14-04

                                  http://edoceo.com/howto/nginx-varnish-ssl

                                  73 votes
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                                  • Add Google single sign on login to ClicknGo (and new control panel)

                                    You currently offer Linkedin and Github sso, but please allow Google sso. This would be a great feature for Google Apps for business users and even others with a gmail account.

                                    62 votes
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                                    • API support

                                      I'd like to recommend you have API support added to your system. I'd love to be able to launch and control Cloudways services through an API.

                                      61 votes
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                                        28 comments  ·  Add-ons  ·  Admin →
                                      • 61 votes
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                                          7 comments  ·  General  ·  Admin →

                                          Now you can updated username and password for both Master Credentials and Application Credentials:
                                          https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/

                                          You can also change the database password (please note that you need to update manually the database password in your applications configuration files).

                                          We don’t have plans to allow FQDN change (FQDN is just meant for you to point your own domain to via CNAME) nor database name / database username changes. These are core to many platform processes and we can’t allow for them to be updated.

                                          Cloudways Team

                                        • Let's Encrypt SSL for subdomains and multisites

                                          All webmasters using subdomains or wordpress multisites will be happy about it

                                          60 votes
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                                            19 comments  ·  Wordpress  ·  Admin →

                                            Thank you for your votes, comments, and patience. We have now rolled out this functionality onto production and made it available to everybody.

                                            Cloudways Team

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