Service Improvement

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  1. Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

    Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

    23 votes
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    • A better backup scheme

      So here my suggestion for a better backup scheme. Do something like keeping:
      = 1 - 3 monthly backups
      + 3 weekly backups
      + 4 - 6 daily backups
      This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

      Other suggestions:
      - Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
      - Allow to choose external backup destination like…

      319 votes
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        under review  ·  12 comments  ·  Security  ·  Admin →
      • Add Digital Ocean Block Storage Option

        Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.

        293 votes
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        • Mautic - Open Source Powerful Marketing Automation

          The Mautic revolutionize marketing automation in the coming years.

          https://www.mautic.org

          I suggest to include in the application in Cloudways.

          181 votes
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            While we don’t yet offer Mautic as a separate application on our Platform, Mautic is at present fully compatible with our Platform.

            Mautic can be easily installed manually on any PHP Stack application on Cloudways. All that is needed to be done is to download and unzip the Mautic application inside the public_html directory of a stock PHP application, and to run its installer from the web (accessing the application URL the first time will automatically start the installer). There is a possibility that the installer may complain about not having the PHP variable “always_populate_raw_post_data” defined to “-1” value. If that happens, then that can be easily handled by defining “php_admin_value[always_populate_raw_post_data] = -1” under Application Settings > PHP Settings and restarting PHP FPM from Manage Services. Afterwards, the installer will proceed and complete successfully.

            Furthermore, any required crons for Mautic can be set up through Cron Job Management interface on…

          • Add Linode As A Hosting Provider

            I have tested Linode myself and found it better than many hosting providers and is also recommended by many websites and companies like WPEngine. As a CloudWays customer I want to suggest that it will be more better for CloudWays (for more sale) and for its customers (for better services) if you add Linode as a hosting provider as you have already added Amazon & Digital Ocean.

            Best Regards,
            Aamer

            361 votes
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            • 144 votes
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                12 comments  ·  Stacks  ·  Admin →

                Can any of the supporters please give some scope on what you would like to see implemented when it comes to supporting support?

                • Do you want to be able to launch containers, let Cloudways deploy your preferred app on top of a container (i.e. wordpress) and manage it like you do with other apps in normal virtual machines on Digital Ocean or Vultr?
                • Or you want to be able to deploy your own docker images with your application on top of infrastructure (be it a VMs, a physical host …) that we make available to you?
                • Or something else?

                It will help set our mind related to this. We are discussing options internally, one being adding a container (over physical hardware) infrastructure provider over which you could deploy/manage your applications like done now.

                Cloudways Team

              • Support for Amazon Lightsail

                New as of 11/30/2016, Lightsail provides much more competitive rates than normal AWS. Comparable to the DigitalOcean or Vultr plans currently offered by Cloudways.

                https://amazonlightsail.com/

                105 votes
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                • mysql 5.7

                  When will this update available mysql 5.7 in the panel.

                  30 votes
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                    5 comments  ·  Stacks  ·  Admin →
                  • Please enable device detection in Varnish

                    My site has different version for mobile / desktop.

                    So it is not performing well with Varnish due to caching.

                    Please do enable Device detection in Varnish

                    40 votes
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                      7 comments  ·  Wordpress  ·  Admin →

                      There isn’t any standard specification or list of user agents available to differentiate between the devices.
                      However we are assessing situation.

                      Regards,
                      Cloudways Team

                    • Support for creating CSR for multiple domains (SAN)

                      Your platform supports SAN and Wildcard SSL certs but the CSR creator under Application Management does not support multiple domains and it gives error "Enter Domain name in correct format" when I typed in my domains under it. Seems like it supports one domain only so it should be updated.

                      12 votes
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                      • source guardian php encrpytion module

                        Most of the Magento extensions are encrpyted with Source Guardian. Source Guardian has free php module which helps to run php encrpyted code.

                        17 votes
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                        • Move the 'Feedback' button

                          It's in the way of the account management menu from a smaller screen size :) A link in the footer, perhaps? Great site otherwise! Very stoked to get started with Cloudways.

                          4 votes
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                          • Modification of Moodle App installation

                            I suggest modifying the current Moodle App installation so the moodledata directory is not in public_html.

                            10 votes
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                            • Run gulp on CW servers

                              So i talked to 2 support employees today, both with the same outcome: "Today it is not possible to run gulp on cloudways."

                              1. You can't install gulp globally, since cloudways won't allow global npm install.
                              2. You can't run gulp locally, because this will give you some permission denied.

                              The weirdest thing of all... Gulp is necessary to use Elixir on Laravel 5.x. The have pre-installed laravel applications, but you can't use the elixir function. Wtf?!

                              4 votes
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                                3 comments  ·  Stacks  ·  Admin →

                                Hello Yordi:

                                I am sorry you had to go through that much trouble.

                                Could you please help me understand how you were trying to use Gulp here that didn’t work?

                                It is true that at this point in time we don’t support global installation of Gulp. But you should be able to use Gulp easily.

                                If you have the Gulp dependency defined in the package.json file, then you may run `npm install` to install it. Once installed, if you have a gulpfile.js with Elixir assets defined, you can run gulp by referencing it via `./node_modules/gulp/bin/gulp.js`. It is a somewhat inconvenient, yes, but it should do the job right.

                                Could you please tell me if you faced issues this way?

                                Cloudways Team

                              • Regarding Rackspace Email

                                Just a suggestion for your marketing strategy and pricing team.
                                Rackspace provides a solid service including fast phone support and other benefits. While Cloudways (as a reseller) is not providing the same level of service as does Rackspace for their normal level of service and features yet charges and equal sum $2/email address.
                                This in actuality - as far as I can see at the moment - is a negative benefit for a Cloudways client.
                                Maybe the benefit of Cloudways Rackspace would be that it is a cost savings - Maybe providing something different - not less than - for…

                                4 votes
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                                  4 comments  ·  Add-ons  ·  Admin →

                                  We are going to move the Rackspace Email add-on to $1/mailbox from December (so at cost).

                                  We don’t want email to be a hurdle for people who want to come on-board.

                                  Cloudways Team

                                • Trial Account expires after deleting a server

                                  I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

                                  Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

                                  Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

                                  I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

                                  In lieu of that, it would have been nice…

                                  1 vote
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                                    0 comments  ·  General  ·  Admin →

                                    Hi Greg,

                                    Thanks for the detailed feedback,

                                    We have noted your suggestion and trying to sort out this matter. Will keep you posted with its progress over here.

                                    Alternatively, one of our team member will also get in touch with you shortly.

                                    Regards,
                                    Cloudways Team

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