Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Simpler sign-in with Google

    At the moment Google sign-in is there and works, but can be improved for a smoother dashboard experience. There are 2 things which can be improved upon:


    • the session doesn't last after the CloudWays browser tab is closed. If CloudWays got a oauth token from Google platform, it should keep the session until the token is revoked or manual log out

    • using too many permissions. At sign-in time only the profilebasic and profileemail should be requested, simplifying the login process. When someone tries to use Google Sign-In, they first choose the account, then approve the app (CloudWays), then…
    3 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for contributing your valuable suggestions.

    We already have started working on minimizing the scope of Google service permissions.

    Your other feedback about sessions has been added to our Product Improvement Ideas list, and we will incorporate it in upcoming quarters.

    Cloudways Team

  2. Multi-tier (more than one server for my application, load balancer, web servers, database server...)

    I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…

    407 votes
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    started  ·  68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide server details from Team Members with limited application access

    When I give limited access to team members the first console screen after they login it shows the server details - server type, disk, etc.

    I want to give application access to my clients but I don't want them seeing the level of server I have them on. It would be better to either not show the server details or go straight into the application dashboard.

    29 votes
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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    The new console (already in private beta for some 500 customers and to be in public beta from next week) already includes this (no server access option) along many more fine grained privileges that will be possible to set.

    We are not going to implement it on old console as it should be out of the way in short time.

    Cloudways Team

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