Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 249 votes
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      11 comments  ·  Stacks  ·  Admin →
    • Add support for ElasticSearch 5

      We need ElasticSearch 5 available in the stack to support Magento 2 ElasticSearch & the Mirasvit extension.

      24 votes
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        3 comments  ·  Add-ons  ·  Admin →
      • Update server stack to include latest version of Elasticsearch to V5.2

        Currently the only versions of Elasticsearch are very old, the current version is V5.x and you are only offering 2.x There are numerous improvements in the latest version that would be helpful

        30 votes
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          6 comments  ·  Stacks  ·  Admin →
        • Zend Guard Loader

          Please add Zend Guard Loader in stack Cloudways.

          106 votes
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            2 comments  ·  Stacks  ·  Admin →

            This is now live, it can be enabled through Server → Settings and Packages → Advanced Page.

            Please note it is not officially supported with PHP7.x . However it can be used with PHP5 deployements

            Cloudways Team

          • 1 vote
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            • Create an On/Off Switch for the apps (start/stop apps)

              A switch that easily allow switching an app on or off.

              140 votes
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              • Let's Encrypt SSL for subdomains and multisites

                All webmasters using subdomains or wordpress multisites will be happy about it

                162 votes
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                  19 comments  ·  Wordpress  ·  Admin →

                  Thank you for your votes, comments, and patience. We have now rolled out this functionality onto production and made it available to everybody.

                  Cloudways Team

                • 2 project used 1 database

                  Example, 1 project handling web (like web dashboard) and 1 project handling API for mobile app. I thinks need 1 database for 2 project with same data. If differences database, i think is funny right. How to solved this case.

                  1 vote
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                    completed  ·  2 comments  ·  Stacks  ·  Admin →
                  • Database Mysql I can not remote.

                    I saw easily create server, create a project and I am very happy with the console and github composer, etc., but I am very sad because the database is not flexible, I can not remote.

                    1 vote
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                      completed  ·  2 comments  ·  Stacks  ·  Admin →
                    • Fully Support WP Rocket

                      Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

                      It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

                      234 votes
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                        13 comments  ·  Wordpress  ·  Admin →
                      • Laravel Hosting Needs update from 5.3 to 5.4 .Please do it ASAP

                        Laravel has released it new version (5.4) . As a leading laravel hosting player cloudways need to update it as quick as possible

                        7 votes
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                        • Hosting email addresses

                          Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

                          At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

                          Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

                          103 votes
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                            As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

                            More information here:
                            https://www.cloudways.com/en/addon/rackspace-email-hosting.php

                            We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

                            Cloudways Team

                          • allow search by autogenerated app folder name

                            would be great if i could enter the actual app folder name that is auto generated by your system, into the panel interface search, and have the correct application show. currently it is a giant pain to figure out which app is running high on resources on top without doing a bunch of looking around.

                            3 votes
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                            • The git deployment documentation should tell the users to use GitHub's Deploy Keys feature.

                              The documentation that shows user how to deploy from Git (https://support.cloudways.com/using-git-for-deployment) tells users to give CloudWays full access to their GitHub account. Ideally the documentation should show GitHub's "Deploy Keys" feature (https://developer.github.com/guides/managing-deploy-keys/#deploy-keys) which allows the user to give CloudWays access to just the repositories it needs.

                              3 votes
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                                0 comments  ·  Security  ·  Admin →

                                The documentation on how to deploy from Git on the Cloudways Platform has now been updated to promote the use of repository-specific deployment keys.

                                Cloudways Team

                              • ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

                                Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

                                At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

                                There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
                                On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

                                293 votes
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                                  15 comments  ·  General  ·  Admin →

                                  Thank you for your patience.

                                  This feature is now live on the Platform. You will now be able to add a team member on more than one account.

                                  We will be happy to hear what you think of this improvement.

                                  Cloudways Team

                                • Your "Remove" Button on your Git Deployment screen breaks in Firefox 51.0.1 Due to a javascript error

                                  It works in Chrome, but I was unable to remove an old repo from the Deployment screen while in Firefox.

                                  1 vote
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                                    Thank you very much, Bryan, for highlighting this issue.

                                    We have now fixed it. You should be able to remove git deployments from Firefox as well now.

                                    Cloudways Team

                                  • Provide hosting services based in South America (Brazil)

                                    I want to use CloudWays in servers located in South America - Brazil - Sao Paulo

                                    3 votes
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                                    • upgrade ioncube to version 6

                                      when can u update the ioncube to v6? Current v5 will not work with php7. waste of time if u r not making the software compatible

                                      19 votes
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                                        2 comments  ·  Magento  ·  Admin →

                                        Ioncube v6 has already made available few months back for new servers deployments. (compatible with both PHP5.x and PHP 7.0.X provided versions)

                                        However on servers where version5 or older version is running we can perform an upgrade on request.

                                        You can request an upgrade version through our ticket panel.

                                        Regards,
                                        Cloudways Team

                                      • Inclusion of php7.0-zip module

                                        Would it be possible to have the php7.0-zip module installed by default when installing Wordpress or PHP Stack Applications? Some WP plugnis and other PHP testing variables require this option.

                                        1 vote
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                                          This extension should be available by default with PHP7.0.
                                          Would it be possible for you to raise support ticket with server IP in question so that we can take a look why it is not there.

                                          Regards,
                                          Team Cloudways

                                        • Add Google single sign on login to ClicknGo (and new control panel)

                                          You currently offer Linkedin and Github sso, but please allow Google sso. This would be a great feature for Google Apps for business users and even others with a gmail account.

                                          177 votes
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