Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Rehabilitate SSH access with application credentials

    Rehabilitate SSH access with application credentials and not for only Master credentials.

    In my case, we have our software, installed on our software, that connect via SSH to single application for launch some php script with php-cli.

    Now, i can't give master password to our customer!

    12 votes
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      3 comments  ·  Security  ·  Admin →
    • keep the application credential in master

      I think you should keep the applications sftp access credential in the master account. I know that it seem duplicated but in fact, it's not. since the application credential locks to one applications. also, if I need a application credentail I would need to create a team member account and do all the crazy thing to set up the new member account in order to make the application credentials. this is very tedious and troublesome sometime because all we need is to get the credential info and send it to someone. Normally, we need the application credentail is because we…

      4 votes
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      • Update server stack to include latest version of Elasticsearch to V5.2

        Currently the only versions of Elasticsearch are very old, the current version is V5.x and you are only offering 2.x There are numerous improvements in the latest version that would be helpful

        30 votes
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          6 comments  ·  Stacks  ·  Admin →
        • Add support for ElasticSearch 5

          We need ElasticSearch 5 available in the stack to support Magento 2 ElasticSearch & the Mirasvit extension.

          24 votes
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            3 comments  ·  Add-ons  ·  Admin →
          • ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

            Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

            At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

            There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
            On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

            293 votes
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              15 comments  ·  General  ·  Admin →

              Thank you for your patience.

              This feature is now live on the Platform. You will now be able to add a team member on more than one account.

              We will be happy to hear what you think of this improvement.

              Cloudways Team

            • Upgrade Elasticsearch Version

              Latest Version of Drupal and other Applications require latest version of Elasticsearch i.e 2 or 3

              22 votes
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              • Add multiple domain ssl support for a single application.

                I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.

                Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.

                93 votes
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                  8 comments  ·  Security  ·  Admin →

                  We have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.

                  Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.

                  Cloudways Team

                • Create an On/Off Switch for the apps (start/stop apps)

                  A switch that easily allow switching an app on or off.

                  140 votes
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                  • Fully Support WP Rocket

                    Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

                    It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

                    234 votes
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                      13 comments  ·  Wordpress  ·  Admin →
                    • 522 votes
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                        HTTP2 is now fully supported and available for all browsers. It was activated yesterday.

                        Customers who already have HTTP2 enabled in their servers, need to disable and re-enable it to update browser support. Other customers, just need to enable it (done from Server Settings in NEW CONSOLE).

                        Cloudways Team

                      • Enable NewRelic application monitoring

                        Your server monitoring is useful, but it would be nice to be able to monitor specific applications. A way to auto-install the NewRelic client would be especially useful.

                        147 votes
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                          25 comments  ·  Add-ons  ·  Admin →
                        • Add mysql default encoding to server settings

                          Not sure if it's a bug in the installation script or a feature, but, currently the default charechter encoding is set to NL (if I remember correctly)
                          It should be set to utf8 general

                          4 votes
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                          • Add support for xdebug

                            I would greatly appreciate the ability to debug the applications I'm making. xdebug is important for php development. please add this as soon as possible.

                            16 votes
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                              3 comments  ·  Add-ons  ·  Admin →

                              This is now live and available on all NEW servers.

                              If you want any of your existing servers to support it , contact chat / support and we will deploy it for you.

                              Cloudways Team

                            • Transfer servers or applications between accounts

                              I would love to be able to start a new server and transfer it to my client once I'm done so he would be billed for it.
                              On AWS you can change the billing for a specific stack.

                              199 votes
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                                18 comments  ·  General  ·  Admin →
                              • Database Mysql I can not remote.

                                I saw easily create server, create a project and I am very happy with the console and github composer, etc., but I am very sad because the database is not flexible, I can not remote.

                                1 vote
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                                  completed  ·  2 comments  ·  Stacks  ·  Admin →
                                • 2 project used 1 database

                                  Example, 1 project handling web (like web dashboard) and 1 project handling API for mobile app. I thinks need 1 database for 2 project with same data. If differences database, i think is funny right. How to solved this case.

                                  1 vote
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                                    completed  ·  2 comments  ·  Stacks  ·  Admin →
                                  • allow search by autogenerated app folder name

                                    would be great if i could enter the actual app folder name that is auto generated by your system, into the panel interface search, and have the correct application show. currently it is a giant pain to figure out which app is running high on resources on top without doing a bunch of looking around.

                                    3 votes
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                                    • upgrade ioncube to version 6

                                      when can u update the ioncube to v6? Current v5 will not work with php7. waste of time if u r not making the software compatible

                                      19 votes
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                                        1 comment  ·  Magento  ·  Admin →

                                        Ioncube v6 has already made available few months back for new servers deployments. (compatible with both PHP5.x and PHP 7.0.X provided versions)

                                        However on servers where version5 or older version is running we can perform an upgrade on request.

                                        You can request an upgrade version through our ticket panel.

                                        Regards,
                                        Cloudways Team

                                      • Fix Cronjobs for laravel.

                                        The only way to publish a Cronjob for laravel is through assistance. I wish u fix it.

                                        7 votes
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                                          If what you want is to run Laravel Artisan commands such as:

                                          > php artisan schedule:run
                                          > php artisan route:clear

                                          You can do so from the advanced cron editor, so long as you run the command from inside the public_html directory where artisan is found. For example, we have tested with:

                                          > * * * * * cd public_html && php artisan route:clear > /tmp/artisan.log

                                          And it works fine.

                                          Let us know if this fixes your needs.

                                          Cloudways Team

                                        • Fix Wordfence issue that stops the firewall from working

                                          The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

                                          3 votes
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                                            5 comments  ·  Wordpress  ·  Admin →
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