let Live Chat support see details of my account
I'm using Live Chat while logged into my account, yet the staff never seem to know anything about who I am.
Even when I provide the console URL to the application or server I'm having trouble with, I still get asked for the server IP and/or Application Name.
The Support Staff would come across far more efficient if they could access the details in my account rather than having me repeat details stored in your own databases.
live chat support commented
This article is very useful.