Manage rackspace email accounts from within console
The current option to add mailboxes from Rackspace is extremely limited.
The only way to order them, is via a small window and is very limited information.
I have no details at all about current mailboxes, quota usage etc...
Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
Afterwards, I get a confirmation back from support with the password in the email.
It's completely unsafe to communicate about passwords this way.
And lastly, there is no control at all about the mailboxes.
I can't create extra alias, I can't activate forwarding, etc...
for each and every change we have to request via support and wait for them to fix it, while some things I can do very easy myself instantly.
I don't understand why there isn't a control panel to manage the mailboxes?
Thank you for voicing your frustrations about this. We have taken this into our consideration and will be improving this feature in this sprint.
Paul McCann commented
Its nearly 2 years since this was started, do you have any updates?
Marco Fantin commented
Any updates on the matter?
I agree. It's amateurish having to do it all through tickets and wait for the turnaround. Why can't I see a list of existing mailboxes and create additional ones myself?
I second this... I don't like the interface, or lack thereof, for the Rackspace Email Add-on. At the very least, current mailboxes should be listed, and, ideally, I should be able to add & delete mailboxes on my own.