to improve support team, it's not helping customers
It took me 10 hours talking with different support agents, and I get nothing answered.
I Second!!! this is so true. Usually they point you to a help article and if they don't have an article they can't solve the problem. i have an issue for 2.5 months where i cant add new servers or application, only clone my current application. i have a new ticket open for days now and still no fix. it begs the question... why are we using this service?