Wait time for support should be added
I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.
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I can relate to your agony and I totally agree with adding wait time for support. It makes us impatient to wait for the support rep without knowing till when will we have to wait. Rather, the information that an expert will be available after precisely 3 minutes or maybe 5 minutes makes it a better experience.
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A high volume of customer support emails can be overwhelming.Good communication is vital and customers hate waiting.The time-saving trick here is that the software allows you to send an automated response .Lacking based on the searches and keywords and add that information to your portal.
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A high volume of customer support emails can be overwhelming. ... Good communication is vital and customers hate waiting. ... The time-saving trick here is that the software allows you to send an automated response .... lacking based on the searches and keywords and add that information to your portal.
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