Wait time for support should be added
I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.
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Call Queues allow calls to be queued while agents (members of a call queue) answer calls. Instead of the calls being left unattended, they are placed in the queue. For example, you can define a group of three sales people and have a general sales number routed to a sales call queue. If the three salespeople are busy, the calls will remain in the queue until the next salesperson is released.
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