Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Send an SMS to customer if he miss payment instead of deleting whole server!

    I missed the payment, haven't see emails, just logged in today my server has been deleted already and have waited to get answers. after paying money its been recovering. but just suggesting customer support should send customer an important SMS too, instead of deleting whole server. this will be unfair and disaster for business.

    1 vote
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    • Knowledge Base Omission: Breeze vs. Varnish Exclusion Syntax

      The syntax of the exclusion URLs are different for each. Varnish expects relative URLs (/checkout/), and Breeze expects absolute URLs (https://domain.com/checkout)

      This is NOT mentioned at all in the Breeze KB article. And getting it wrong could screw up a site's ecommerce pages.

      1 vote
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      • Activate my account

        i have problem, after i create my account cloudways i can't login and i can't do a live chat,nothing are working
        its saying for i can login,supports must activate it

        help me please

        1 vote
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        • allow setup without "chat".

          I'm blocked and can't even log in to support without "chat" but "chat" says it can't work. So I'm stuck :(

          Users should be able to log into support at minimum to find relief. So I'm typing here since you'll let anyone type here.

          1 vote
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          • Office Installation and Setup Guide - Octa One Networks

            Install OFFICE setup 2017/18 and office 365 with genuine office product key.
            Word, Excel, PowerPoint, Outlook, OneNote and OneDrive, on your PC,Publisher and Access.Everything you need for home, education and work.
            We are providing independent support service if in case you face problem to activate or Setup office product.

            Regards - http://www.officecommsetup.com

            1 vote
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            • hide your chat area if you cannot provide it

              you put your chat icon in contact page but we cannot use it,
              make it hidden if you dont provide this service.

              3 votes
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              • bad customer support

                The support on Cloudways stinks. If the chat drops forget it you will need to have all your points written down as you will need to start your chat over and probably with someone else that you will need to explain everything over again to. Then if you lucky that person will maybe understand your problem. If they not already talking to 10 other people and tell you to wait please. From day one the support has sucked big time and that for me is the heart of this industry. There are so many deals out there that its no…

                1 vote
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                • Connect your chat system with your support ticket system

                  1. Chat doesn't have a timestamps, please add this. I've often been waiting online for a while and I'd like to know how long I've been sitting there.

                  2. Provide ability to leave chat and have staff open ticket for you.

                  I've been on chat before while the server was being checked out for almost an hour. I had to leave for an appointment. I asked if they could reply back to me in a ticket and they said to just stay on chat. I told them I had to go and they said to just leave the page open.…

                  1 vote
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                  • When going over the limit on Elastic Email service you need to notify before cancelling

                    Hi, my account went above my elastic email credits but we were not notified and the system just stopped sending email to my customers. We noticed after two days that something was wrong. This is unacceptable. You need to give warning to your customers of impending catastrophic problems, otherwise we lose business. So we were really disappointed that something so simple to do and expected was implemented.

                    1 vote
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                    • live chat

                      Your LIVE CHAT support does not work. Fix this ASAP, or I have to take my business elsewhere.

                      1 vote
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                      • to improve support team, it's not helping customers

                        It took me 10 hours talking with different support agents, and I get nothing answered.

                        11 votes
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                        • Sbcglobal not sending and receiving emails on iphone

                          Are you struggling with your Sbcglobal issues? Are you not able to troubleshoot the troubles of your Sbcglobal? You are getting issues while sending and receiving emails on your Sbcglobal email account, then don’t worry Sbcglobal customer service phone number is reachable and affordable for all the Sbcglobal users residing in USA & CANADA to troubleshoot all your Sbcglobal email problems. You can also dial Sbcglobal toll-free number 1-844-819-3386 comfortably sitting at your home and the services will be delivered to you without any wait time. Feel free to call us at any point of day and nights.
                          Visit here…

                          1 vote
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                          • Custom Essay Writing Service Facilitation to apply work in set time

                            Custom essay writing service is glad for guaranteeing singular way to deal with each client who needs their assistance. Custom essay writing service is persuaded that excellent custom expositions composed by their specialists are the way to your scholarly achievement. In this way, on the off chance that you have issues with a prominent task, you require just determining the prerequisites, and their expert author will finish a custom exposition as indicated by your requests inside the time allotment you set.
                            Custom essay writing presupposes a significant exploration on the given subject. Luckily, every one of their scholars has degrees…

                            1 vote
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                            • Improved KB

                              Simply, what I want to achieve:
                              - Great speed
                              - Maximize CW feature

                              For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

                              Here on feedback forum. There's no quick answer.

                              On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

                              You…

                              39 votes
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                              • Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

                                Kindly request sir.....in you technical or sales team INDIA of the big population country u know so please add indian flag and indian +91 co

                                1 vote
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                                • Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

                                  I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

                                  I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

                                  1 vote
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                                  • Request root support via chat

                                    I'm not a IT professional, so I do like to have a server without the configuration/administration layer, but have encountered problems when installig certain apps (eg. ERPNext).

                                    It would be great if we could be able to request help of one executive who has root access and finally succeed.

                                    3 votes
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                                    • Registration process using form instead a chat?

                                      Why I need to answer so many question on registration, and had to wait customer service? Why not using a form or something faster?

                                      2 votes
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                                      • Alarm on bandwidth Monitoring by email

                                        Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

                                        Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

                                        I will not sign for the account for this reason. that is total not acceptable interm of business rules…

                                        16 votes
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                                        • hire some real support staff

                                          I cannot work with your company anymore because of how awful your support is. Chat support is nearly useless because of how poorly trained and informed the staff is. Email support is so slow as to be pointless. A simple response to an email takes 6+ hours

                                          I love your interface, platform and idea - but your support SUCKS!

                                          20 votes
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