Service Improvement

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  1. 1 vote
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    • 1 vote
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      • Mention about Off-site backups charges in pricing table and add a calculator to estimate the backup fee

        I'm unaware of off-sites backups until I check my billing. Why don't you mention about this extra charge to the customer? Why can't we disable it? They are many free plugins in WordPress for daily backups.

        4 votes
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        • Spam at this forum

          The spam here is so annoying, killing new ideas and your vision to listen to us - customers. Please CW do something about this.

          3 votes
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          • What is the phone number for Sbcglobal customer service?

            Contact to Sbcglobal customer service number 1-844-819-3386, which offers entire support that you have been looking for. We provide almost satisfaction and no grievance! Our Sbcglobal email customer support services includes dealing with password recovery issues, login problems, create a Sbcglobal email account, Sbcglobal email forget username and password issues, and complete support related to your Sbcglobal email account. You just need to call us on our sbcglobal customer service helpline phone number to get your problems resolved. Get instant 24x7 Online Technical Support by Sbcglobal tech support number at a reasonable cost. Tech support executives of Sbcglobal email offer…

            1 vote
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            • Fix Woocommerce Password Reset Loop Varnish Rule

              Add to Varnish exclude rules the cookie \wp-resetpass-.*\b (Woocommerce before Version 3.0: \bwp-resetpass-.*\b) in order that Woocommerce Customers who request their password to be reset get not stuck in a loop.

              6 votes
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              • Fix free trial UX

                Welcome to Cloudways
                Emmad
                Sales Agent
                Good
                Emmad
                Nice to see you here. Can I help you with something?
                Client
                Hi, i've got this Laravel app I downloaded, and I'm supposed to check the code and try to get it running *in a sandbox* where it won't be able to contact any other apps.
                I just need to set up a DO server where the firewall does not allow any outgoing traffic.
                But then I came across your thing, and since I've never used Laravel before (being a nodejS expert and ditching PHP long ago) I thought I could use…

                1 vote
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                • FAQ suggestion.

                  May I suggest you add the following to your FAQ... How long does Cloudways free trial last? A. You have a full 3 days to experience the magic. (for example)

                  1 vote
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                  • Explicitly warn in the Access Detail page that your IP could be banned...

                    Please, for the love of god, write somewhere in the Access Detail page that your IP could be banned... In big bold letters would be nice.

                    I struggled for 7 hours to figure out why I kept getting “Software caused connection abort” errors while connecting with SFTP. I didn't even know when my IP got banned, or why.

                    The project manager whitelisted it and it's fine now...

                    1 vote
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                    • Support PHP mail functions without extra configuration. This is the first host I have used with this problem

                      Support PHP mail functions without extra configuration. This is the first host I have used with this problem

                      3 votes
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                      • Compact view of applications list

                        At the moment, if you have a long list of applications, it is really difficult to work with that page. Add a toggle button for a compact view where we have a table instead, so more applications fit on the screen

                        1 vote
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                        • Translation/Localization of Cloudways

                          I would be glad to get involved on the translation/localization of Cloudways to Brazilian Portuguese! Please get in touch if you have interest in opening to a 200.000.000 people market, with more internet services and products consumption than all the rest of america (but US) altogether. Get in touch! go@fabiofava.com

                          2 votes
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                          • homepage wording

                            On the home page when you look at the pricing details and click on "View more plans" the button that then shrinks the plans back to a lesser amoutns says "View smaller plans"

                            Would read better if it said "View less plans"

                            1 vote
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                            • Automated website optimisation

                              Why do we need to manually optimise each aspect of website performance for each of our applications if Google and other created mod_pagespeed and constantly adding new functionality to it for the last six years?

                              DreamHost, Pressable, GoDaddy, SiteGround, MAXCDN, Aol, LinkedIn and other have adopted it. I don't understand why we don't have it.

                              It has over 40 filters that can greatly improve our workflow, and save us a lot of time doing something that can be automated with few clicks.
                              http://modpagespeed.com/

                              It can do almost all of performance improvement tasks.
                              - compress images
                              - resize images to optimal…

                              58 votes
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                              • Implement OpenSSL 1.0.2 (or later) for Chrome to benefit from HTTP/2 using ALPN

                                See the "Note:" section below:
                                https://support.cloudways.com/enable-http2-on-websites/
                                which says:
                                "Currently HTTP/2 via NPN is supported at Cloudways. ALPN requires a more recent OpenSSL (1.0.2), which are not yet made available by Debian. If you are using the very latest build of Chrome, you will not be able to take advantage of HTTP/2 on your websites, because Chrome has dropped support for NPN. You will continue to access your websites on HTTP/1.1."

                                I'm looking to get ALPN (Chrome) support for HTTP/2, see also:
                                https://www.nginx.com/blog/supporting-http2-google-chrome-users/

                                I've already gone to Debian 8:
                                https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

                                Wondering when Cloudways will offer OpenSSL version 1.0.2?

                                Thank you!

                                11 votes
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                                • Please add support Google Brotli compression format

                                  Brotli is a new open source compression algorithim developed by Google as an alternative to Gzip, Zopfli, and Deflate. Google's case study on Brotli has shown compression ratios of up to 26% smaller than current methods, with less CPU usage.

                                  Brotli compression is currently supported by the following browsers:
                                  - Google Chrome: Chrome 49+
                                  - Mozilla Firefox: Firefox 44+ (released January 26, 2016)
                                  - Opera: Opera 36+

                                  29 votes
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                                  • Cloudflare

                                    Cloudflare Setup
                                    Hi, i would like to see a tutorial on how to setup cloudflare's settings (pagerules, minify etc - free/pro plan) for optimal performance with your servers.
                                    thanks

                                    11 votes
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                                    • Informational webpage displaying all installed tools on the servers

                                      It's great to discover that we have pre-installed tools such as Git and Composer on the PHP stack servers, but I can't seem to find an up to date webpage that lists all of the current tools installed. If there is not a page for this, could we have one made? It would help with forward planning and knowing which servers support which tools.

                                      9 votes
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                                      • Place a link to Member Area at header or footer of cloudways.com

                                        Hi,

                                        It would be nice to have a direct link to Members Area (clickngo) from the top or footer of cloudways.com.

                                        For more details and screenshot please have a look at ticket #38310

                                        Thank you!

                                        3 votes
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                                          Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

                                          Cloudways Team

                                        • Please fix the signup page

                                          On the signup page (https://clickngo.cloudways.com/signup/) I get a mixed content warning:

                                          Mixed Content: The page at 'https://clickngo.cloudways.com/signup/'; was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint 'http://www.cloudways.com/en/'. This request has been blocked; the content must be served over HTTPS.

                                          if I allow the the connection in chrome (allow unsafe scripts)
                                          Chrome will sill not send the ajax request:

                                          XMLHttpRequest cannot load http://www.cloudways.com/en/. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://clickngo.cloudways.com'; is therefore not allowed access.

                                          Please fix this by enabling TLS on all sub domains.

                                          1 vote
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