Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. MySQL 8

    MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

    https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

    3 votes
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      0 comments  ·  General  ·  Admin →
    • Best travel agents in India

      We introduce one of the best travel agents in India... http://andamantourtravel.com

      1 vote
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        0 comments  ·  General  ·  Admin →
      • Team Member permission to include Adding New Team Members

        Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

        We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

        1 vote
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          0 comments  ·  General  ·  Admin →
        • What happened to the Cloudways customer service?

          I don't know if it's just me, but the support quality and speed has been degraded fast lately..

          When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

          Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

          I…

          2 votes
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            1 comment  ·  General  ·  Admin →
          • DBaaS (MariaDB and MySQL)

            Offer Database as a Service. This will greatly help us offload server load and be able to scale easily without the fear of data corruption. DBaaS will improve web server performance. Maybe this can be integrated.

            1 vote
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              0 comments  ·  General  ·  Admin →
            • Office Installtion & Setup Guide - Octa One Network

              We provide Technical Support and other services to you. We are here to help you. We help you with Great technical services at an affordable price.

              http://www.officeccomsetup.com
              http://www.officeccomsetup.com/office-setup

              1 vote
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                0 comments  ·  General  ·  Admin →
              • Add PHP and MySQL Timezone GMT+1 Kinshasa

                My application works depending of timezone of my locality. I would like if you add GMT+1 Kinshasa as Timezone.

                1 vote
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                  1 comment  ·  General  ·  Admin →
                • 1 vote
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                    0 comments  ·  General  ·  Admin →
                  • 15 votes
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                      1 comment  ·  General  ·  Admin →
                    • allow custom restore points

                      Allow user to create their own restore point at any time

                      2 votes
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                        0 comments  ·  General  ·  Admin →
                      • Collect managed migration information via an SSL web form.

                        The information required for a managed migration being submitted via a plain text email is sub-optimal. Using a web form on the cloudways site would allow the information to be collected and encrypted in transit.

                        1 vote
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                          0 comments  ·  General  ·  Admin →
                        • Add ability to zoom inside Monitoring graphs

                          Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

                          For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

                          1 vote
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                            0 comments  ·  General  ·  Admin →
                          • Ruby on Rails Hosting

                            Please add Ruby on Rails Hosting.

                            Thanks

                            1 vote
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                              0 comments  ·  General  ·  Admin →
                            • Decrease of Price For Vultr Servers

                              We all know that Vultr recently decreased their Server Pricing.

                              It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

                              But Cloudways is charging insanely on top of that for offering Vultr Servers.

                              For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

                              This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

                              please support this feedback until CloudWays changes the pricing.

                              257 votes
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                                20 comments  ·  General  ·  Admin →
                              • Check applied promotion code

                                hopes can have a page to let customer check applied promotion code by themselve

                                1 vote
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                                  0 comments  ·  General  ·  Admin →
                                • include ALL digital ocean plans

                                  Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

                                  At the moment I need more cpu power but I don’t require additional ram.

                                  Allowing the above will help my situation.

                                  2 votes
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                                    0 comments  ·  General  ·  Admin →
                                  • Ability to export/download monitoring reports in various formats (eg. CSV, PDF, PNG)

                                    Team,

                                    As of today, cloudway doesn't have any ability wherein the server admins can download/export the monitoring report (under Server Management -> Monitoring).

                                    As per my experience working with server monitoring, the monitoring data generated plays an important role; and it also involves comparing various kinds of server related reports simultaneously.

                                    I would highly recommend you to implement this feature which I am sure would be appreciated by all your customers; and hopefully, will add value to your services.

                                    Regards,
                                    Surendra Mohan

                                    1 vote
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                                      0 comments  ·  General  ·  Admin →
                                    • Queue for API tasks (API multitasks)

                                      Currently if I need to:

                                      1. Clone
                                      2. Set label
                                      3. Set Domain
                                      4. Set Aliases
                                      5. Set SSL
                                      6. Set something else...

                                      for the same application, I have to control the queue remotely, which is hard to implement since the connection may be simply lost and as a result we may simply not get any task completed at all.

                                      It would be just great if we could send you several requests on the API at the same time and see the result of the whole queue.

                                      /clone -> response with future app_id
                                      /label for app_id -> ok (200)
                                      /domain…

                                      1 vote
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                                        0 comments  ·  General  ·  Admin →
                                      • Master account

                                        Have an option so I give my webadmin's cloudways account full access to my server and application.

                                        1 vote
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                                          0 comments  ·  General  ·  Admin →
                                        • Add Stockholm as datacenter as soon as AWS opens up there this year.

                                          I belive you would be the first managed hosting with datacenter for the nordic countries

                                          2 votes
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                                            0 comments  ·  General  ·  Admin →
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