Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Improve your customer support quality (chat/tickets)

    I don't know if it's just me, but the support quality and speed has been degraded fast lately..

    When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

    Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

    I…

    47 votes
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      18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    • Staging - add ability to ignore certain files

      Thanks for adding the new staging feature, this is great!

      During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

      It would great if you could add a way to ignore certain files, similar to gitignore.

      3 votes
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        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Verification information should be made more clear...

        Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

        Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

        Thanks otherwise, probably great service, not yet entered :)
        Cheers

        1 vote
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          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • MySQL 8

          MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

          https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

          9 votes
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            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • The possibility of adding more than one database per application, and even by subdomain.

            Ex:

            domain.com.br - > 1 database
            subdomain.domain.com.br -> 2 database

            all in the same app

            1 vote
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              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • The possibility of adding more than one database per application, and even by subdomain.

              Ex:

              domain.com.br - > 1 database
              subdomain.domain.com.br -> 2 database

              all in the same app

              1 vote
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Multiple SSL for single Application with several domains (not subdomains)

                Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.

                Without this feature, we can't have large multisite installations running sites with different domains that need SSL.

                1 vote
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                  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • Need auto scaling in AWS

                  We need auto acaling in aws please

                  1 vote
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                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Telegram as a new channel for CloudwayBot

                    Please add Telegram as a new channel for CloudwaysBot
                    https://telegram.org
                    Thanks

                    1 vote
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                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Kindly Add Debit Card and Net-banking Payment For Customers

                      Kindly Add Debit Card and Net-banking Payment For Customers , your process is without credit card people cant buy your server,in most of the people don't have credit card transactions in india

                      1 vote
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Best travel agents in India

                        We introduce one of the best travel agents in India... http://andamantourtravel.com

                        1 vote
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                          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Team Member permission to include Adding New Team Members

                          Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

                          We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

                          1 vote
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                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • DBaaS (MariaDB and MySQL)

                            Offer Database as a Service. This will greatly help us offload server load and be able to scale easily without the fear of data corruption. DBaaS will improve web server performance. Maybe this can be integrated.

                            1 vote
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Office Installtion & Setup Guide - Octa One Network

                              We provide Technical Support and other services to you. We are here to help you. We help you with Great technical services at an affordable price.

                              http://www.officeccomsetup.com
                              http://www.officeccomsetup.com/office-setup

                              1 vote
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                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add PHP and MySQL Timezone GMT+1 Kinshasa

                                My application works depending of timezone of my locality. I would like if you add GMT+1 Kinshasa as Timezone.

                                1 vote
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                                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add ability to zoom inside Monitoring graphs

                                    Since we can't have access to the server logs, it would be great to be able to zoom into the broader monitoring graphs to get a better idea of the server's performance.

                                    For example if I'm looking at CPU usage for a Month, it is averaged, so I don't really see the actual numbers. Granularity gets lost ... It would be very useful to be able to zoom into the first week/day/hour of the month, since the logs for this are already there.

                                    2 votes
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                                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ruby on Rails Hosting

                                      Please add Ruby on Rails Hosting.

                                      Thanks

                                      2 votes
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 15 votes
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                                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • allow custom restore points

                                          Allow user to create their own restore point at any time

                                          2 votes
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                                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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