Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    303 votes
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    27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiple SSL for single Application with several domains (not subdomains)

    Currently, you are only able to install one SSL certificate per application. However, with WordPress multisite installations, a single application could have several different domains. Each domain needs it's own SSL certificate.

    Without this feature, we can't have large multisite installations running sites with different domains that need SSL.

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2GB RAM and 2 Core which is available in Digital Ocean but not in CW

    I miss having 2GB RAM and 2 Core which is available in Digital Ocean but not in Cloudways. This would be the perfect balance for my Woocommerce website.

    Thanks

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. How to reset or change Earthlink password?

    Are you frustrated with your Earthlink email account or you are not able to reset or change your Earthlink email issues then no need to worry here you can learn easy steps to reset or change your Earthlink passowrd but if you are facing issues during the process then you can contact to Earthlink password reset phone number 1-844-819-3386. If you find any other technical issues like Earthlink password recovery , create earthlink account , Earthlink email settings and any other then you can dial their toll free number and get the best online assistance for your Earthlink email issues.…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. What is the process for Sky email password recovery ?

    If you want to recover your Sky email account password or you are not able to recover your Sky email password then don’t worry here you can learn simple steps for Sky email password recovery but if you are still facing issue during the process then you can contact to the Sky email password recovery phone number 1-844-819-3386. If you find any other technical errors like Sky email password recovery, change sky email password, create sky email account , Sky email password reset and any other problem then you can dial Sky email password reset phone number and get best…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ruby on Rails Hosting

    Please add Ruby on Rails Hosting.

    Thanks

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Best travel agents in India

    We introduce one of the best travel agents in India... http://andamantourtravel.com

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Team Member permission to include Adding New Team Members

    Only our tech director can currently add new 'Team Members'. We're in a variety of countries and can't always ask the tech director.

    We need to be able to have other 'Primary Team Members' be able to add their own 'Team members'. ie, better permissions.

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kindly Add Debit Card and Net-banking Payment For Customers

    Kindly Add Debit Card and Net-banking Payment For Customers , your process is without credit card people cant buy your server,in most of the people don't have credit card transactions in india

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. 17 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Backup (costs): more transparency desirable and possibility to disable the backup service

    1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.

    2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.

    3) And last but not least, I think backup should be optional. I can…

    135 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Easy Google G Suite Integration (as SMTP gateway)

    Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.

    This goes hand and hand with being able to access the DNS add-on directly.

    I don't mind paying extra, but the way things are setup is really confusing.

    68 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Backup

    Process for making and restoring backups are little bit confusing.
    Backups are configured under server management / backups but restore under application management / restore. I suppose, that it would be better to has it in one place. (Ie. application management / backup-restore

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Stockholm as datacenter as soon as AWS opens up there this year.

    I belive you would be the first managed hosting with datacenter for the nordic countries

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Virtual Windows Servers, Windows Apps with Sql Server add-on

    It woult be great if you could implement and offer that kind of solutions. I know that Vultr offefrs Windows solutions

    7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. backup notes

    It will good to add simple notes for backups. So we can see restore points with notes. We can only see dates. If we can see the notes it will be better to recognize which restore point is for what.

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mention Green Hosting on Cloudways website

    You could mention on your site, when choosing the provider, which of them are offering "green hosting". I.e. use wind/solar/water powered data centers, and adopt other green practices. Especially given that you are one of the rare that I could find, that allowed me to select Google Servers, who have 100% sustainable energy (and not wood burning either) on their servers.

    Maybe it would also help the non-technical people to have some of the terms (when creating the server and launching it) translated to more "human-readable" -format. I could imagine some environmentally conscious people would be then choosing your service…

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Horizontal scaling

    Scale by adding more machines into your pool of resources

    12 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make pricing more transparent (and understandable)

    I'm not asking you to be the cheapest but make it clear how your pricing works. My specific issue is with the way Google Cloud instances are marked up. The highlighted instance has what seems a reasonable 30% margin whereas a larger instance ends up 255% more expensive than Google Cloud itself.

    Server Pilot (i know, not quite the same) have a fixed $ fee per server you maintain with them. This makes sense as if you were pricing based on 'effort', there's no additional effort for you should I choose to use a higher spec'd VM.

    7 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Shell script for migrating via Terminal

    Can you provide a cPanel > Cloudways SSH script that we can run in the terminal and change the parameters for each site (we used one similar once to migrate 30+ sites from Plesk to Virtualmin). It's simple to use once you have copied and pasted the settings for each migration

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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