Service Improvement

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  1. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Greg,

    Thanks for the detailed feedback,

    We have noted your suggestion and trying to sort out this matter. Will keep you posted with its progress over here.

    Alternatively, one of our team member will also get in touch with you shortly.

    Cloudways Team

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