Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. ALLOW a Single Person (and their email) to be a TEAM MEMBER on MORE THAN ONE ACCOUNT

    Allow a way for a SINGLE person (and their email) to be associated as a TEAM MEMBER on more than one account.

    At the moment, a person would need to create several different emails to be be a TEAM MEMBER on more than one account.

    There should be a GENERAL ACCOUNT console (that doesn't require a hosting/server plan.... however it CAN support a purchased plan if desired) that is separate from any TEAM MEMBER access associations.
    On the console you should be able to see all of the accounts you are associated as a TEAM MEMBER on... and access them…

    102 votes
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      16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your patience.

      This feature is now live on the Platform. You will now be able to add a team member on more than one account.

      We will be happy to hear what you think of this improvement.

      Cloudways Team

    • Vultr in Singapore

      Vultr has setup in Singapore. You probably could add the location in your setting.

      https://www.vultr.com/locations/

      1 vote
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        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Great service! Thank you

        Thank you for great service and support I'm receiving. All my apps, sites and emails are running smoothly with no problems. Support always helps me and solves my problems. Really glad I found your services.

        1 vote
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          0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • please remove required fields for git deploy path.

          i am required to create a sub folder under public_html and deploy to the sub folder but i would like to deploy it under public_html only.

          1 vote
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            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Add PHP7 logging on New Relic

            Please can you update the New Relic PHP agent to work with PHP7. This is now availabie: https://discuss.newrelic.com/t/php-7-support-is-out/35274

            7 votes
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              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow users to rename application folder

              It's great that we can now have a single SFTP account to access all applications on each server. However the randomly generated application folder names, while secure, are not user-friendly. By the time I have looked up which folder corresponds to each application, I might as well have set up an FTP account for each application.

              Give us the ability to rename application folders to something meaningful would make the functionality much more useful

              9 votes
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                10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Add PHP-FPM

                Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...

                10 votes
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                  11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                • Add "favourites" feature for applications

                  Allow a "favourite application" section, maybe on initial dashboard after login?

                  Added via a star icon on the application detail screen, and can be removed from favourites on the favourites list, and application detail screen.

                  So similar to the "ellipsis-hover" list as in you can link directly to apps, but you can set which you'd like to show.

                  Would be handy when working on a specific pair of projects and need "quick access" to their application pages (rather than multiple clicks - manage server > application management > click list > select list item).

                  Hope I've explained clear enough :-)

                  3 votes
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                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create a folder outside main web folder

                    For security purposes, i just want to move all uploaded files outside my main web folder.

                    1 vote
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                      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    • Alphabatize Server List in Dropdown

                      Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.

                      1 vote
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                        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Realtime billing dashboard

                        It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.

                        Now, I have to wait for the end of the month for this.

                        Google and Amazon give me realtime billing. please see if you can develop similar functionality.

                        Regards,
                        Nadav Kavalerchik

                        11 votes
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                          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Option to DELETE Team Member.

                          Love the ability to add team member. However there's no way to DELETE a team member. Once this team member is added, his/her email is forever associated as a team member to one Cloudway account and there's no way to use this email username for another Cloudways account. Yikes!

                          1 vote
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                            5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • Offer better yearly plans

                            I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…

                            2 votes
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                              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                              We updated funds layers to better align with our customers realities.

                              We know this time we are closer as people is actually using it :)

                              Cloudways Team

                            • Add the Date of Credit Card (CC) successful authorization and update

                              I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.

                              2 votes
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                                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Transfer servers or applications between accounts

                                I would love to be able to start a new server and transfer it to my client once I'm done so he would be billed for it.
                                On AWS you can change the billing for a specific stack.

                                74 votes
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                                  18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • get rid of the cell phone requirement

                                  So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…

                                  1 vote
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thanks for the feedback! We also have a manual verification process through which we enable accounts without cell phone numbers. However we have activated your account and you may have received an email already with the details. One of our account manager is personally contacting you shortly.

                                    Thanks,
                                    Cloudways Team

                                  • Offer yearly, bi-yearly payment option (with discount)

                                    Currently you just offer month to month payment option.

                                    19 votes
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                                      7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have added discounts for credit bulk upload. Initial discounts stand at:

                                      Upload $1000 get 5% extra credit
                                      Upload $2500 get 10% extra credit
                                      Upload $5000 get 15% extra credit

                                      Pre-paid credit has been available for a while now.

                                      You can find all options under My Funds section in Member Area:
                                      https://www.cloudways.com/en/member/

                                      Let us know your thoughts.

                                      Cloudways Team

                                    • Add Support to change the Document-Root of an Application (custom web root)

                                      Allot of modern PHP-Application have several Web-Dir (for example Symfony, Neos etc.) So it should be possible to change the Document-Root on the PHP-Stack. Allow Symlinks as Document-Root would be also great so its possible to deploy applications via capistrano.

                                      4 votes
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                                        7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                        This is now live and you can find it in the Application Tab under the rename application folder option.

                                        We are creating a KB for this.

                                        Cloudways Team

                                      • you need monitoring

                                        this is the second time that my SQL stops working.
                                        If I look at my server it says everything is fine
                                        it is only when i dig deeper that I can see the MSQL is stop and I need to restart it.
                                        I did not get any warning, this is not acceptable.
                                        all my sites were down when they only have little activity
                                        nobody was working on anything this afternoon when I see the memory plunge briefly

                                        You should have a system to restart mysql automatically

                                        This has never happened to me on any other server before

                                        11 votes
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                                          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add multiple domain names for PHP custom apps and solutions like Wordpress multisite

                                          There are times when we need to point different domains on the same folder, but right now is possible to add only 1 domain per application.
                                          This will be useful both for custom PHP application and for Wordpress multisite installations.

                                          6 votes
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                                            3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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