Service Improvement

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  1. Cloudways please document your security practices

    I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

    The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

    Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

    11 votes
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      2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

      This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.

      Cloudways Team

    • Block option for all IP address for SSH or Mysql and All server resources.

      Block option for all IP address for SSH or Mysql and All server resources. except we choose IP Address

      2 votes
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        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to add multiple SSL certificates per application (neither wildcard nor SAN)

        If we have a multisite, we need a wildcard SSL for the subdomains. However if we go further, and provide custom domain (domain mapping) the problem comes that the SSL certificate is only for our domain not the mapped. Would be great if we can (even manually) create more than one certificate. SAN certificates is not the good option, since:

        - We are using the wildcard for the own subdomains.
        - There is a hard limit with the 100 domains.
        - All the custom domains would be listed as secondary domains in the certificate details.

        1 vote
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          0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
          • TLS 1.3

            Please support TLS 1.3 since it's faster and more secure. Chrome 70 and Firefox 63 officialy support it now.

            https://www.ietf.org/blog/tls13/

            1 vote
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              0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow disabling of weak SSH key exchange algorithms

              PCI Compliance now regards weak ssh key exchange algorithms as a liability. There should be a way to disable them. It's fairly easy to set up in open-ssh: https://infosec.mozilla.org/guidelines/openssh#Configuration

              2 votes
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                1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
              • 2 votes
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                  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                • Caution Notifications if the bandwidth about to touch the default ceiling limits

                  Caution Notifications if the bandwidth about to touch the default ceiling limits in order to take steps on illegitimate/spam hits. This may safe guard the ignorant developers from incurring a heavy loss and in some cases losing their business. Please consider.
                  Thanks and regards,
                  Venkat Chinniah
                  App Consultant & Architect

                  1 vote
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                    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix security problem with Team Member

                    My niche is high risk for online hacking. In Cloudways I can add a team member, which sends his un-encrypted password to his account. This is high risk. As owner of my account I should be able to change his password, and then I can share via a secure app like Last Pass. Please consider this a high priority request. Thank You

                    1 vote
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                      0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                    • Force 2FA for Team Members

                      As account owner, I can setup 2FA on the main account, but I can't force my team members (some of whom have full access) to do so. This obviously creates a security loophole.

                      1 vote
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                        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add ability to add multiple IP addresses at once in the Security panel

                        Provide the ability to add multiple IP addresses at once in the Security panel for when we need to whitelist IPs for managewp and other services.

                        1 vote
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                          0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                        • Fix password change system

                          At the moment, when signing up there is no limit to password length, but when changing a password, it is limited to 20 characters. This results in the "old" password not being recognised correctly, presumably as it's looking for a password of maximum 20 characters.

                          So if you create a password with more than 20 characters as your first password, you can't change it without logging out and doing "forgotten password". Rubbish!

                          1 vote
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                            0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                          • Spectre and Meltdown

                            Please advise about specific measures did you take regarding Spectre and Meltdowns recent announced threats in order to give a word of trust to our final customers

                            3 votes
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                              1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                            • Firewall Management + fail2ban support

                              It would be useful to have the ability to configure the default firewall rules at server level, rather than relying on htaccess files which are useless for managing large data sets (i.e. IP lists/ranges).

                              Additionally, having fail2ban installed and bridging between the firewall would be extremely helpful for using plugins like wp-fail2ban, which automatically bans "bruteforce" login attempts at server level, rather than application level.

                              9 votes
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                                1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                              • Do you have dashboard for the configured website to see security/vulnerability

                                Do you have dashboard for the configured website to see security/vulnerability

                                1 vote
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                                  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add to CloudwaysCDN DDoS Protection and WAF

                                  Now that there is a Partnership With StackPath this shouldn't be hard. Add another option, charge more, but add the possibility please. If you look at the comments about CloudwaysCDN on the Facebook Group and on the blogpost about it you'll see there is a demand for it.

                                  8 votes
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                                    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Changing MySQL Password in Cloudways Console Updates wp-config.php

                                    It seems logical that updating the password for MYSQL ACCESS in the Cloudways Application Management Access Details would also update the wp-config.php for that application to reflect the new password. But it does not?

                                    1 vote
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                                      0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                    • password

                                      Please allow users to insert special characters to change cloudways account password. because a password is used as security gate to enter into any account so it's very essential thing for every Cloudways user to set A Strong Password..

                                      1 vote
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                                        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Check the PrestaShop area and remove all the spam posts and ads for casinos in Chinese.........

                                        Seriously? Things like this make it seem like you never visit the boards here...

                                        These have been up since early August:

                                        http://feedback.cloudways.com/forums/203824-service-improvement/category/83930-prestashop

                                        So, you haven't checked the PrestaShop Service Improvement since July. How often do you check these posts here? Please remove this crap. It is unprofessional and makes it look like you never read anything posted here.

                                        3 votes
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                                          0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Have a KB/support article regarding password requirements.

                                          The areas for passwords: Master Credentials, MySQL Access, and Application Credentials are different. It makes it difficult to use a password manager's generator.

                                          1 vote
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                                            0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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