Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 45 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      22 comments  ·  Security  ·  Admin →

      Apologies, this is taking longer than expected. However we understand the importance of this feature and in our top priority.
      Just to update, deployment of wildcard LE is nearly done, Integration/QA testing is in process, which we are hoping to complete during next week, and availability of feature in next two weeks.

      Cloudways Team

    • Upgrade ionCube Loader 10.1.0 or Greater

      Please upgrade ionCube Loader 10.1.0 as WHMCS now requires this to enable automatic updates. Without it manual updates are required which is a tedious time consuming process.

      Many thanks.

      6 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Security  ·  Admin →
      • Fix security problem with Team Member

        My niche is high risk for online hacking. In Cloudways I can add a team member, which sends his un-encrypted password to his account. This is high risk. As owner of my account I should be able to change his password, and then I can share via a secure app like Last Pass. Please consider this a high priority request. Thank You

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Security  ·  Admin →
        • Force 2FA for Team Members

          As account owner, I can setup 2FA on the main account, but I can't force my team members (some of whom have full access) to do so. This obviously creates a security loophole.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Security  ·  Admin →
          • Upgrade curl (current version is now 4 years old containing security vulnerabilities)

            Current cURL version is 7.38.0, which has 43 known security vulnerabilities according to this https://curl.haxx.se/docs/vuln-7.38.0.html.

            It's was released September 10 2014.

            Perhaps it's time to update?

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Security  ·  Admin →
            • Add ability to add multiple IP addresses at once in the Security panel

              Provide the ability to add multiple IP addresses at once in the Security panel for when we need to whitelist IPs for managewp and other services.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Security  ·  Admin →
              • Fix password change system

                At the moment, when signing up there is no limit to password length, but when changing a password, it is limited to 20 characters. This results in the "old" password not being recognised correctly, presumably as it's looking for a password of maximum 20 characters.

                So if you create a password with more than 20 characters as your first password, you can't change it without logging out and doing "forgotten password". Rubbish!

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Security  ·  Admin →
                • Spectre and Meltdown

                  Please advise about specific measures did you take regarding Spectre and Meltdowns recent announced threats in order to give a word of trust to our final customers

                  3 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    1 comment  ·  Security  ·  Admin →
                  • Firewall Management + fail2ban support

                    It would be useful to have the ability to configure the default firewall rules at server level, rather than relying on htaccess files which are useless for managing large data sets (i.e. IP lists/ranges).

                    Additionally, having fail2ban installed and bridging between the firewall would be extremely helpful for using plugins like wp-fail2ban, which automatically bans "bruteforce" login attempts at server level, rather than application level.

                    9 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      1 comment  ·  Security  ·  Admin →
                    • Do you have dashboard for the configured website to see security/vulnerability

                      Do you have dashboard for the configured website to see security/vulnerability

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Security  ·  Admin →
                      • Add to CloudwaysCDN DDoS Protection and WAF

                        Now that there is a Partnership With StackPath this shouldn't be hard. Add another option, charge more, but add the possibility please. If you look at the comments about CloudwaysCDN on the Facebook Group and on the blogpost about it you'll see there is a demand for it.

                        8 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Security  ·  Admin →
                        • Changing MySQL Password in Cloudways Console Updates wp-config.php

                          It seems logical that updating the password for MYSQL ACCESS in the Cloudways Application Management Access Details would also update the wp-config.php for that application to reflect the new password. But it does not?

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Security  ·  Admin →
                          • password

                            Please allow users to insert special characters to change cloudways account password. because a password is used as security gate to enter into any account so it's very essential thing for every Cloudways user to set A Strong Password..

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Security  ·  Admin →
                            • Check the PrestaShop area and remove all the spam posts and ads for casinos in Chinese.........

                              Seriously? Things like this make it seem like you never visit the boards here...

                              These have been up since early August:

                              http://feedback.cloudways.com/forums/203824-service-improvement/category/83930-prestashop

                              So, you haven't checked the PrestaShop Service Improvement since July. How often do you check these posts here? Please remove this crap. It is unprofessional and makes it look like you never read anything posted here.

                              3 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Security  ·  Admin →
                              • Have a KB/support article regarding password requirements.

                                The areas for passwords: Master Credentials, MySQL Access, and Application Credentials are different. It makes it difficult to use a password manager's generator.

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Security  ·  Admin →
                                • SSH On Warning / Auto Off

                                  It would be great to have some visual reminder on every page of your App settings that SSH is turned on with a simple button to disable it.

                                  Even better would be option to "Turn On for 1 Hour" or something like that so it automatically shuts off without you having to remember to shut it off.

                                  1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Security  ·  Admin →
                                  • Enable Let's Encrypt Auto-renewal to work with .htaccess redirects in place

                                    When a website is SSL secured (https) it is recommended to have redirect rules in place which enforce https (redirect http to https) and of course redirecting to one version (www vs non-www).

                                    It appears that the Let's Encrypt Auto-Renewal does not work. It will fail saying there are htacces rules restricting it from working. I am not sure if this is an issue for Cloudways to fix, or Let's Encrypt.

                                    In either case, the solution provided by Cloudways support is to:
                                    1. Temporarily rename your .htaccess (so it is not in effect)
                                    2. REVOKE your Let's Encrypt Certificate
                                    3.…

                                    3 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Security  ·  Admin →
                                    • Cloud Firewalls

                                      Will you offer a service similar to Cloud Firewalls, as provided by Digital Ocean? You can check the link here: https://blog.digitalocean.com/cloud-firewalls-secure-droplets-by-default/

                                      3 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Security  ·  Admin →
                                      • Enable/ Disable mod_security

                                        Please add Enable/ Disable for mod_security . This will increase our servers and applications security.

                                        2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Security  ·  Admin →
                                        • Virus Sanner to find infected malicious files

                                          Hi, I have found my wordpress file corrupted by some malicious code due to which our site is running slow. This code was found in all functin.php files. I was not understanding suddenly why site performance got so much degraded. After checking all file and uninstalling plugin then too i didnt find reason for same. After long research i got to know that some code has been uploaded to function.php file. I haven't reseted file permission so its some server security lack that such code was uploaded. Now i want to scan file to check that no more infacted files…

                                          13 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            1 comment  ·  Security  ·  Admin →
                                          ← Previous 1 3 4
                                          • Don't see your idea?

                                          Feedback and Knowledge Base