Service Improvement

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  1. Cloudways please document your security practices

    I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

    The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

    Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

    18 votes
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      2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

      This is indeed a good suggestion. We at Cloudways believe in being transparent to our users in all operational areas. We have added this idea to our Product Improvement Ideas list, and information about security would be available on the Cloudways Platform in the coming days.

      Cloudways Team

    • A better backup scheme

      So here my suggestion for a better backup scheme. Do something like keeping:
      = 1 - 3 monthly backups
      + 3 weekly backups
      + 4 - 6 daily backups
      This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

      Other suggestions:
      - Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
      - Allow to choose external backup destination like…

      145 votes
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        under review  ·  13 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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