Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. 46 votes
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    24 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. The git deployment documentation should tell the users to use GitHub's Deploy Keys feature.

    The documentation that shows user how to deploy from Git (https://support.cloudways.com/using-git-for-deployment) tells users to give CloudWays full access to their GitHub account. Ideally the documentation should show GitHub's "Deploy Keys" feature (https://developer.github.com/guides/managing-deploy-keys/#deploy-keys) which allows the user to give CloudWays access to just the repositories it needs.

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    The documentation on how to deploy from Git on the Cloudways Platform has now been updated to promote the use of repository-specific deployment keys.

    Cloudways Team

  4. Add multiple domain ssl support for a single application.

    I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.

    Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.

    31 votes
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    8 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.

    Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.

    Cloudways Team

  5. Provide a way to edit/remove Let's Encrypt from application

    Currently there is no way to make a change to the installed certificate so it is not possible to change the domain once a cert has been installed. The only resolution available presently is to migrate to a new application.

    3 votes
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    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  6. Rehabilitate SSH access with application credentials

    Rehabilitate SSH access with application credentials and not for only Master credentials.

    In my case, we have our software, installed on our software, that connect via SSH to single application for launch some php script with php-cli.

    Now, i can't give master password to our customer!

    4 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support 'Let's Encrypt' (automatic and free SSL/TLS)

    Mid 2015 the Let's Encrypt Certificate Authority (CA) is expected to go live. It would be great if Cloudways would join this effort and offer it as a service to their customers. This CA & software will allow automatic and free (domain validated) SSL/TLS for any domain.

    For more information visit https://letsencrypt.org/

    157 votes
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    58 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let two-factor authentication remember your computer for 30 days

    Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

    Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

    14 votes
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    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. 27 votes
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    9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have got into a partnership with Sucuri where we can offer their services at a discounted price. Read more here:
    https://support.cloudways.com/how-to-setup-sucuri-antivirus-website-monitoring/

    After extensive research, we think Sucuri is the best option for our customers. They are experts in the CMSs we deploy (Wordpress, Magento …) and their services have the flexibility our customers need (including on-demand site cleaning).

    Cloudways Team

  10. Allow for custom retention period for backups (currently max 15 days)

    I would like to set retention to 1 year if I want to.

    36 votes
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    completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. 10 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.

    Cloudways Team

  12. Two factor authentication

    Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.

    14 votes
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    10 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  13. The ability to have multiple SSL certificates on ONE server instance

    I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.

    24 votes
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    12 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We are happy to announce that this has been finally completed and it is now live. We are updating KBs and creating blog posts related to it, so stay tuned.

    Cloudways Team

  14. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. Longer, more secure auto-generated passwords

    The passwords that CloudWays auto-generates are short, and all lower case letters. These are a hacker's dream, and a webmaster's nightmare! Please, please, please make them longer (much longer), and add upper-case letters, numbers, and special characters to the mix! Also provide a script or tool to quickly generate new ones and apply it to existing applications, including for both the database and the SSH access! This is imperative if you don't want your clients getting hacked and giving you a bad name.

    3 votes
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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. 32 votes
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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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