Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 46 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      24 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
    • The git deployment documentation should tell the users to use GitHub's Deploy Keys feature.

      The documentation that shows user how to deploy from Git (https://support.cloudways.com/using-git-for-deployment) tells users to give CloudWays full access to their GitHub account. Ideally the documentation should show GitHub's "Deploy Keys" feature (https://developer.github.com/guides/managing-deploy-keys/#deploy-keys) which allows the user to give CloudWays access to just the repositories it needs.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

        The documentation on how to deploy from Git on the Cloudways Platform has now been updated to promote the use of repository-specific deployment keys.

        Cloudways Team

      • Please add TFA option for team account. Not only the main account

        Please add TFA option for team account. So the server security never get compromised by team account hijack

        4 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
        • Add multiple domain ssl support for a single application.

          I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.

          Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.

          31 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            8 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

            We have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.

            Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.

            Cloudways Team

          • Provide a way to edit/remove Let's Encrypt from application

            Currently there is no way to make a change to the installed certificate so it is not possible to change the domain once a cert has been installed. The only resolution available presently is to migrate to a new application.

            3 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
            • Rehabilitate SSH access with application credentials

              Rehabilitate SSH access with application credentials and not for only Master credentials.

              In my case, we have our software, installed on our software, that connect via SSH to single application for launch some php script with php-cli.

              Now, i can't give master password to our customer!

              4 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
              • Support 'Let's Encrypt' (automatic and free SSL/TLS)

                Mid 2015 the Let's Encrypt Certificate Authority (CA) is expected to go live. It would be great if Cloudways would join this effort and offer it as a service to their customers. This CA & software will allow automatic and free (domain validated) SSL/TLS for any domain.

                For more information visit https://letsencrypt.org/

                157 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  58 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                • Let two-factor authentication remember your computer for 30 days

                  Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

                  Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

                  14 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                  • 27 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

                      We have got into a partnership with Sucuri where we can offer their services at a discounted price. Read more here:
                      https://support.cloudways.com/how-to-setup-sucuri-antivirus-website-monitoring/

                      After extensive research, we think Sucuri is the best option for our customers. They are experts in the CMSs we deploy (Wordpress, Magento …) and their services have the flexibility our customers need (including on-demand site cleaning).

                      Cloudways Team

                    • Allow for custom retention period for backups (currently max 15 days)

                      I would like to set retention to 1 year if I want to.

                      36 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                      • 10 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

                          This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.

                          Cloudways Team

                        • Two factor authentication

                          Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.

                          14 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            10 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                          • The ability to have multiple SSL certificates on ONE server instance

                            I would like to see the ability to have multiple SSL certificates on ONE server instance. Right now you have to create another server instance, with its additional costs.

                            24 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              12 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

                              We are happy to announce that this has been finally completed and it is now live. We are updating KBs and creating blog posts related to it, so stay tuned.

                              Cloudways Team

                            • SSH keys to access my servers (instead of passwords)

                              Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

                              19 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                              • Longer, more secure auto-generated passwords

                                The passwords that CloudWays auto-generates are short, and all lower case letters. These are a hacker's dream, and a webmaster's nightmare! Please, please, please make them longer (much longer), and add upper-case letters, numbers, and special characters to the mix! Also provide a script or tool to quickly generate new ones and apply it to existing applications, including for both the database and the SSH access! This is imperative if you don't want your clients getting hacked and giving you a bad name.

                                3 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                • 32 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Don't see your idea?

                                  Feedback and Knowledge Base