Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Confusing / wrong password info after migration

    there is a wrong/confusing information in the panel

    1. Create an app, WordPress
    2. Migrate a WP website into this app using Cloudways migrate plugin
    3. In the app infos, we see : Admin panel, Password : xxx

    This password xxx is wrong, as it's the password of the imported WP that replaced this one
    It's confusing
    Maybe after a migration has been done, replace this password xxx by a sentence explaining this

    5 votes
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      2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • enforce https

      Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

      5 votes
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        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • Confusing / wrong password info after migration

        there is a wrong/confusing information in the panel

        1. Create an app, WordPress
        2. Migrate a WP website into this app using Cloudways migrate plugin
        3. In the app infos, we see : Admin panel, Password : xxx

        This password xxx is wrong, as it's the password of the imported WP that replaced this one
        It's confusing
        Maybe after a migration has been done, replace this password xxx by a sentence explaining this

        4 votes
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          2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        • Restricted access to FTP users

          Hi,

          You CloudWays have a feature to create new access for Appilcation. But there should be an option to give limited access. For example I have 5 folders in /applications/uhspstmcyh/public_html application. I have a created a new application credential, I want that user should have access to only one folder which is /applications/uhspstmcyh/public_html/area

          This feature is not available at the moment.

          Thanks,
          Sumit

          7 votes
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            2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow us to see our error logs (php, apache, mysql)

            We want to see the logs of our apps

            2 votes
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              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
            • Add Team Members to Projects & Give Permissions to Applications on Projects

              I would like to add a team member(s) to a project so that when applications or added or removed from that project, the permissions for that team member to access that application are correspondingly added or removed.

              2 votes
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                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Manage Environment variables for secret values via Interface

                Manage Environment variables via interface like Elasticbeanstalk, Heroku, ... so they don't go into version control

                1 vote
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                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Remove Users from Delete Accounts

                  Allow users to remove themselves from other people's accounts.

                  As well, automatically remove people from canceled accounts, as it is then impossible to remove yourself from the account.

                  2 votes
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                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Don't update domain names in my database without asking first.

                    I recently changed my domain name from example.com to www.example.com using the Domain Management settings, and unfortunately every email address in my WordPress database changed from name@example.com to name@www.example.com. I'm perfectly capable of running my own search/replace on the database if necessary, but I get that not everyone can, so this isn't a terrible feature. But it would be great to add a couple of checkbox options: [ ] Update instances of domain name in database? [ ] Update email addresses as well?

                    1 vote
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                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • better monitoring dashboard

                      Better/easier Server monitor dashboard.

                      1 vote
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                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • Advanced Search Control in Cloudways Account Panel

                        I think the search tool could be improved by adding the ability to search by IP address. Filters to show only certain servers, etc would also be welcome.

                        http://prntscr.com/llha4z

                        2 votes
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                          under review  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Tab focus for the 2FA box

                          It's only a small thing but when logging in using 2FA the tab focus isn't on the code box so it's another click to enter the code. All of the other systems I use focus the 2FA code box so it's something I'm used to.

                          2 votes
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                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Clone application settings

                            When you clone an application, you should have an option to clone also:
                            - Application credentials
                            - Domains
                            - Cron Jobs
                            - SSL Certificates
                            - Application settings
                            - CDN settings

                            At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                            47 votes
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                              3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Organise Servers

                              Let us Organise Servers in to different groups like

                              Client A - Servers ( 3 Servers )
                              - Server 1 XNAME
                              - Server 2 YNAME
                              - Server 3 ZNAME

                              Test - Servers ( 2 Servers )
                              - Server 1 Test1
                              - Server 1 Test2

                              3 votes
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                                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Simpler sign-in with Google

                                At the moment Google sign-in is there and works, but can be improved for a smoother dashboard experience. There are 2 things which can be improved upon:

                                - the session doesn't last after the CloudWays browser tab is closed. If CloudWays got a oauth token from Google platform, it should keep the session until the token is revoked or manual log out
                                - using too many permissions. At sign-in time only the profile_basic and profile_email should be requested, simplifying the login process. When someone tries to use Google Sign-In, they first choose the account, then approve the app (CloudWays), then…

                                2 votes
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                                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for contributing your valuable suggestions.

                                  We already have started working on minimizing the scope of Google service permissions.

                                  Your other feedback about sessions has been added to our Product Improvement Ideas list, and we will incorporate it in upcoming quarters.

                                  Cloudways Team

                                • 1 vote
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                                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Root mysql user per server

                                    Add the ability to access mysql databases on server level next to application level. Sometimes it could be handy to access all databases on the server from one administration application, instead based on per application

                                    3 votes
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                                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • provide a means to sort projects.

                                      It would be nice if the projects on the project page were sortable.

                                      3 votes
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                                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow existing Cloudways customer accounts to be added as team members to projects in another account

                                        Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."

                                        This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition. …

                                        42 votes
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                                          16 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • File Access Control

                                          Please provide the ability to create new SFTP users with restricted access to folders. For example, people working on loading products needs access only to media/import folder in Magento.

                                          2 votes
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                                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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