Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow users access to log files - view/ and DELETE wasted space on servers

    Allow users access to log files to be able view/ delete wasted space on servers

    8 votes
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    • Clone application settings

      When you clone an application, you should have an option to clone also:
      - Application credentials
      - Domains
      - Cron Jobs
      - SSL Certificates
      - Application settings
      - CDN settings

      At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

      31 votes
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      • Better overview - Grid view for applications and servers

        In our web agency we sometimes have a little trouble getting a proper overview over the servers and or applications we have on your platform.
        Would it be possible to make a "Grid view" for the applications? Perhaps with a screenshot of the applications like Flywheel does?
        That would give a 10x better overview :D

        10 votes
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        • Add ability to schedule automatic server shutdown/enable

          Add ability to schedule automatic server shutdown/enable.

          If i have a server that i know is only required to be used during regular business hours, but i dont want it accessible or paying for it during non-business hours, I'd like to automatically schedule it to go offline and then come back online later.

          IE: i want to shut it down every day at 1am and bring it back online at 6am, without having to do it manually.

          6 votes
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          • Google SSO login for Team members (only works for the account Owner)

            After a conversation with support it seems that Google SSO login only works for the account Owner but not Team Members.

            Can you make this work for Team Members too please because currently they think that their account or login isn't working when they expect this to work as it would on any other website.

            Thanks :)

            16 votes
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            • Create Own Default Custom Testing URL

              I would like to ensure that the test account we create for our clients takes our own test domain name by default when we create a new app. (before domain is added)

              eg - test-app-name.my-company-domain.com

              It would be better to automatically set our own Domain Name on the server to make sharing the test server with clients easier.

              2 votes
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              • Link to support tickets

                To save a couple steps, please add a link directly to our support tickets from the console, preferably opened in a new tab. Then we don't have to navigate to the support domain and click on Submit a Ticket.

                1 vote
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                • Easy way to view log files from dashboard

                  Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

                  40 votes
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                  • allow users other than master to run composer install / update

                    Running composer install using application credentials rather than master credentials gives an error.

                    It's important to be able to use application credentials for deployment processes so they are isolated between applications.

                    1 vote
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                    • Add sudo commands

                      Sudo commands would be very helpful because many people could use them.

                      2 votes
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                      • Control panel change

                        For convenience; I would like to change the password and user name shown under ACCESS DETAILS - > ADMIN PANEL; to match my old account details. This is so that when I log into Cloudways, I can quickly navigate between Apps and websites without having to rely on browsers to store passwords for admin panels. This is why I was originally attracted to cloudways, but then realised after migrating that i had to use other logins.

                        1 vote
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                        • extend CloudwaysBot messages with domain names or application names when messaging about failed backups or sending similar notifications

                          It's not helpful to get a message about failed backups when you have multiple applications. Instead, having the message include the domain of the application in which the error occurred would be a huge timesaver.

                          2 votes
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                          • Show in Graph which processes are causing huge spikes on my wordpress website

                            Just like we have the Task Manager in Windows platform and Activity Monitor on Mac, I would like to see a similar utility in my Cloudways Panel where I can see which processes are causing hugh spikes on my server resources and also I should have the option to force quit them.

                            I know implementing this option is difficult, but if done it will be an excellent addition to your solutions.

                            2 votes
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                            • Not able to install the server dependencies - php-ssh2 & php5.6-zip

                              Can you add these "php-ssh2 & php5.6-zip" modules my server now? We are not able to install these by using 'apt-get install' command. It shows error "E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission denied)" . Even cloudways support teams are not able to install.

                              1 vote
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                              • add max_file_uploads to server PHP settings

                                add max_file_uploads to server PHP settings so this can easily be setup for specific needs.

                                11 votes
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                                • SMTP settings at the application level

                                  I would like to set SMTP credentials in a per application basis, that would give us the ability to send emails using a different SMTP account for each application/website.

                                  1 vote
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                                  • Add bandwidth monitoring for CDN

                                    I need to know how much I will get charged by enabling CloudwaysCDN

                                    7 votes
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                                    • Granular Billing System with API Integration

                                      Granular Billing System - Cloudways should create an Override Billing Setting on both Applications and Servers, so the Billing Setting for a Server would Override the Main Customer’s Billing Settings. The same way, the Application Billing Setting would Override both Server's and Main Customer’s Billing Settings.

                                      API integration would allow my customers to Hire Servers (or Applications in one of my Servers) directly from my website, and have it deployed at my Cloudways Account. But Billed to each Customer’s Credit Card or PayPal account, via those Override Settings and API.

                                      I really hope you guys (Cloudways) can implement this at…

                                      2 votes
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                                      • Add total memory usage (including buffers/cache) to monitoring tab for autoscaling Kyup servers

                                        Kyup autoscaling triggers from total memory usage (including cache and buffers) however that statistic is not viewable from the Cloudways dashboard. The Free Memory chart reports the available memory +/- buffers and cache.

                                        This causes confusion for users of Kyup, since scaling may occur unexpectedly when comparing to stats in the monitoring tab.

                                        1 vote
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                                        • Support Oceandigital DNS

                                          Please add posibility to use Oceandigital DNS in cloudways panel.

                                          1 vote
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