Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Lowercase

    Hello!

    When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server

    Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Menu link to https://support.cloudways.com 24/7 support from Application Console

    It's super annoying that when you're in the application console, you have to click Member Area, then click 24/7 Support to get to https://support.cloudways.com. I have them bookmarked now, but it would be nice to get from one to the other. I don't spend much, if any time in the members area. The main 2 places I use Application Console & Support. It would be so nice to be able to get from one to the other quickly.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Whitelisted IP Addresses from console

    Add the ability to whitelist an IP Address or series of IP's from the Server Settings Screen so that is not effected by the DenyHosts feature "Added the following hosts to /etc/hosts.deny:"

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Modern new user interface - Click&Go

    Some plans to do better interface of your panel ? I know that its not so critical than functions, but still interface need to follow great function :)
    If you check your partners DigitalOcean or now even new beta SendGrid panel it looks nice, clean and simple.

    This panel looks little bit oldies for that kind of quality technology what you offers. I think your quality service deserve also quality user interface.

    My view is, that ''member area'' looks nice and it would be much better if also panel looks similar way.

    I understand that you use many external systems…

    23 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    So, a bit later than expected but our new console & website are here!. Console, while keeping the simplicity and usability of previous one, is now much nicer and modern (fully developed using Google Material-design guidelines).

    You have a link to test it inside the old console. After receiving feedback and doing the necessary improvements will set it as default.

    You can leave your feedback through a survey accessible inside the new console.

    Cloudways Team

  6. Possibility to create folder above public_html for ClicknGO plan

    ClicknGo plan does not allow to create a folder above public_html. We have an application that requires repository folder created above public_html to run in a secure mode. We only have option to upgrade our plan to PowerGrid due to this. An option to create a folder above public_html that would also be backed up to offsite backup would make ClicknGo a perfect plan.

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 43 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow cloning of the apps between different servers under the same Click&Go account

    It would be very useful to be able to clone an app to a different existing server under the same Click&Go account. This way it could be easier manage the resources used on different servers.

    42 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Cloudways

    This is now live. In the Application tab, if you click on clone for any application you can now choose:

    • Clone on same server.
    • Clone to new server.
    • Clone to any other existing server in your account.

    Cloudways Team

  9. Full Screen for MySQL manager

    Could you allow 100% width for the MySQL manager. The current boxed design only allows a viewable width of 730px which makes it difficult to view data tables with lots of columns.

    It's a MySQL manager, it doesn't need to be pretty. Usability should take precendant.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to announce that this has been completed and deployed to all our servers.

    Thanks for your feedback and for pushing us to get it done! :)

    Cloudways Team

  10. Offer a list view of servers (so more compressed view than current)

    The dashboard interface of servers are nicely looking, but having more than 4-5 servers it will probably quickly be difficult to get at quick overview.

    I suggest making a sort er table like overview alternative on the dashboard which can be toggled between the current verbose one and a compressed one.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. No Flash in the Control Panel

    The click'n'go control panel is very slick. It would be more usable without Flash for the "show password" bits. On a MacBook with Flash disabled, getting to copy the password involves looking at the HTML code of the control panel page.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. 67 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With some delay, but the new console and new website are now live. Fully responsive, you should have a much better experience when accessing both from your mobile devices.

    Cloudways Team

2 Next →
  • Don't see your idea?

Feedback and Knowledge Base