Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add ability to clone server with different SQL/PHP versions

    I found that you cannot clone an application and select "New Server" if the application you are cloning is from a server that has a higher PHP or SQL version than the other.

    Would like to see "New Server" scale in terms of the packages that are installed on the server during the clone versus just failing after 10 minutes.

    1 vote
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  2. The ability to set up client hosting accounts directly from within our own account.

    The ability to set up client hosting accounts directly from within our own account and have them linked to have direct access without having to log out, log into the other account, set up migrations, etc

    This would save the 2 week free trial that my clients don't need. They are only using you because I am suggesting/making them so they don't need anything free. You make more money and it makes our life easier and saves us time.

    4 votes
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  3. 3 votes
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  4. 1 vote
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  5. Allow NGINX - SSL - Config for SSL-Stapling

    Presently there is not a way to modify NGINX's SSL configuration.

    I am looking to be able to configure Nginx server to use OCSP Stapling.

    Edit site’s SSL configuration file to Add the following directives INSIDE the “server { }” block:

    ssl_stapling on;
    ssl_stapling_verify on;

    This will reduce the SSL overhead abnd speed up performance.

    1 vote
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  6. UI improvement for Delete Server/App sequence

    Suggestion: Change the Delete confirmation for deleting an app or server to type DELETE Server Name or DELETE Application name or something.

    Reason: The process for deleting a Server or an Application is exactly the same, same buttons, same location, etc. It is just a matter of which screen you are on when you initiate the delete sequence. And although the Console does a good job of showing what you are about to delete, the comfortable and clumsy user (like myself) often doesn't pay attention and just types DELETE (because that is the process). Thus, it can be easy to…

    1 vote
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  7. Choose what time of the day do Backups

    Sometimes I notice high cpu usage in the middle of the day and is because of the automatic backups, would be great if is possible to choose what time of the day doing that.

    9 votes
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  8. Allow a team member to have SFTP access to multiple applications without requiring to create multiple SFTP accounts

    Would like an easy way for the account owner to create SFTP/SSH account (login/password) creation for team members and then assign those accounts to various servers/applications.

    Account owner should be able to delete/disable/suspend account, but the team members don't need to setup or activate their own account.

    5 votes
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  9. Put the Application URL on the front screen.

    have 70 websites across 5 servers, its hard to know which are live and which are DEV sites. Putting the URL on the front page would make this much better to manager, I could tell at a glance which was dev vs live. Also, on the link to go to the website from the console, I cannot right click the link and open in a new tab, so this prevents me from keeping my place in my long list of 70 applications

    2 votes
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  10. Add iowait to the monitoring system for better CPU/HDD Monitoring

    iowait tells us how much time the CPU is waiting for the HDD - which would be very useful when identifying the bottleneck on a server so we can better decide what and when to upgrade

    1 vote
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  11. Improve Server/Application Navigation in the new console

    In the old platform, it was easy to switch between servers and applications with one click -- there was always the main "Server" dropdown at the top, and then below it, once you switched to the "Application" tab of a given server, you could easily switch between the applications on that server.

    In the new console, servers & applications seem to be treated as totally separate entities, and the lack of hierarchy is very confusing and cumbersome to navigate.

    Please bring back the double-drop-down system. At the top, ALWAYS have a Server selector AND an Application selector. This will make…

    2 votes
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  12. Projects - Bulk Create Projects

    Bulk Add and Edit Projects

    It would be nice to create many projects at once. Type/copy and paste into a multiline text field, and/or upload a simple .csv to make many projects at once.

    2 votes
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  13. Specify time of day for backups

    It would be nice to be able to specify a general time of day for backups to be made. Something like morning, noon, night. Of course to be able to pick the exact hour would be even better.

    Right now backups are being made around 9pm local time on my server and that is making things very slow whenever I work in the admin area of wordpress, which is around 9pm in the evening.

    Thanks

    15 votes
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  14. Show Varnish authentication key in the console

    I followed the below guide for setting up Varnish with Magento and had to ask support for my Varnish Authentication Key.

    Could this show in the console or something?

    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    5 votes
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  15. Better Cron hinting

    I would like to see better Cron schedule hinting. I was attempting to set up my cron tasks for a Laravel application and I had to resort to getting help from support. I never would have been able to guess the proper directory without help.

    1 vote
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  16. Make a system to schedule server size changes by time and date.

    We increase our server size from small to medium for class times when our students take Moodle quizzes, then we have to reset the server to small for off-peak times. It's a real hassle to do this manually four times per week, so if we could schedule server size changes in advance this would be a big help. I'm sure that many other users would also appreciate being able schedule server size changes for peak usage times.

    1 vote
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  17. Ability to upload or enter .env information

    Be able to upload a .env file, or enter the .env key/pair values in the console. Many frameworks (such as Laravel) utilise the .env file to change configuration between dev and prod, and they should never be pushed via git.

    9 votes
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  18. Provide other PHP log settings or tighter log control

    Please provide better control or more PHP logging options (ie turning off warnings). Right now I can't turn off certain debug output that is inconsequential, yet seriously affects my server performance.

    1 vote
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  19. File and Folder Permission Setting

    Hello,
    if I chosen your platform;
    Seems; 've always preferred speed and quickness setup.
    However, I am not able to set permission for my predefined files and folders by using filezilla or dreamweaver. Which is normal and acceptable! But I do not have to learn SSH command string to set these simple permission. This is not my job. Why do not you develop an application for this important issue, so we need to set some permission according to wordpress security plugins.. Then; we may need to change them quickly. It is always required.
    I believe, you are trying to develop…

    9 votes
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  20. 15 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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