Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudflare integration

    Integrate Cloudflare as a DNS server, when setting up a domain in the application, automatically include it through the api in the Cloudflare zone.
    If possible a small panel with zone settings, if not possible, only the shortcut of adding the domain with @ and cname already greatly improves the processes.

    10 votes
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      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    • Host sites built in Webflow

      Webflow is the best tool to design websites. However, their hosting is crazy expensive. If Cloudways made it easy for Webflow users to convert their exported Webflow code to Wordpress then host it on Cloudways, Webflow users would jump to Cloudways hosting. At the very least a well-written "How To" document would help.

      So far I have found this tool is useful for converting Webflow to Wordpress:
      https://www.youtube.com/watch?v=kxPU70RXad0
      • https://www.udesly.com/udesly-adapter/

      1 vote
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        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
      • File Manager

        Update Cloudways with ADD New Features "File Manager" to Upload Large File in ZIP.. and RAR Formats.

        3 votes
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          1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • Setting change in CloudwaysCDN CORS policy

          I'm using WordPress for all my site and when adding a CDN, I ALWAYS have to contact support to have the CORS policy reset. Google Chrome will show CORS errors in their console and fonts won't load correctly.

          Can we get a checkbox in the CloudwaysCDN area to toggle the CORS policy instead of having to contact support?

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • Add ClouDNS domain management

            Specifically free DNS zone management, which has an HTTP API available for easier integration. It's really annoying for some ccTLD (like .com.ar) which doesn't offer it by default.

            2 votes
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              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
            • Let use PhpMyAdmin as a database manager

              Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.

              I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?

              You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?

              2 votes
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                1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
              • Elastic Email params and credentials in Server SMTP section

                Getting Elastic Email SMTP params and credential in smtp section of the server interface when Elastic Email is selected.

                At this time, the credential management is messy (need to ask the support)

                1 vote
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                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • rackspace support directly

                  The rackspace "add-on" is very missleading.

                  1st. It really isn't an add-on. An add-on suggests that it will be fully integrated in my Cloudways control panel and that I'll be able to manage my email configuration. An add-on in Cloudways sounds like an easier and better option than buying directly with rackspace because all the integration issues with Cloudways would be already solved, but that is not the case, in fact is the opposite. The add on is basically a "form" and everything has to be slowly done manually through tickets.

                  2nd. With the add-on we become second class rackspace…

                  3 votes
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                    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                  • Monit as New Relic alternative

                    New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                    12 votes
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add ClouDNS domain management

                      Specifically free DNS zone management, which has an HTTP API available for easier integration. It's really annoying for some ccTLD (like .com.ar) which doesn't offer it by default.

                      1 vote
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                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                        • need to istall Railgun

                          we will using cloudfare so need to support Railgun

                          3 votes
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                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                          • Accept custom commands for Supervisord

                            Accept custom commands like 'php artisan horizon'

                            9 votes
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                              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                            • Maxmind Geo IP Blocking

                              Add the ability to block certain countries, etc, using Maxmind geo ip

                              1 vote
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                                0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                              • Cloudways Rackspace webmail needs to be SSL / HTTPS

                                When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

                                When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

                                7 votes
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                                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • 30 votes
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                                    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please offer CloudwaysCDN Analytics

                                    Please offer Cloudwayscdn analytics

                                    2 votes
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                                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add new service VPN connection on Cloudways

                                      Add an new service VPN connection on Cloudways

                                      1 vote
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                                        0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                      • phil server. thanks

                                        For better performance

                                        1 vote
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                                          0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                        • DNS Made Easy - failover records

                                          I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

                                          However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

                                          Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

                                          Please could you consider making the DNS Failover feature available.

                                          5 votes
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                                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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