Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Monit as New Relic alternative

    New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

    6 votes
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      0 comments  ·  Add-ons  ·  Admin →
    • Cloudways Rackspace webmail needs to be SSL / HTTPS

      When an email account is setup using Cloudways/Rackspace, the webmail url provided in the login details is non SSL. This causes a problem that the end client now gets security warnings which makes my service look unprofessional.

      When I spoke to support, they suggested a different (secure) url. I suggest at the very least the set up email sent by cloudways with login details has either the generic https rackspace url or to set up the vanity subdomain url to be https as well

      7 votes
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        0 comments  ·  Add-ons  ·  Admin →
      • 25 votes
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          4 comments  ·  Add-ons  ·  Admin →
        • Please offer CloudwaysCDN Analytics

          Please offer Cloudwayscdn analytics

          1 vote
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            0 comments  ·  Add-ons  ·  Admin →
          • need to istall Railgun

            we will using cloudfare so need to support Railgun

            1 vote
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              0 comments  ·  Add-ons  ·  Admin →
            • DNS Made Easy - failover records

              I am pleased to see that Cloudways offer a "DNS Made Easy" add-on.

              However, unfortunately it doesn't include the DNS Failover feature (https://dnsmadeeasy.com/services/dnsfailover/) which is a real shame as that would be an incredibly useful feature.

              Cloudways Support clarified that the features provided by the add-on are equivalent to the "Small Business" option that DNS Made Easy offer directly (https://dnsmadeeasy.com/pricing/) rather than the "Business" option.

              Please could you consider making the DNS Failover feature available.

              4 votes
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                0 comments  ·  Add-ons  ·  Admin →
              • A " file manager " on the lines of Cpanel

                A file manager like Cpanel is all that i felt missing on your services and I tried the SFTP but its so clumsy compared to the file manager . The web is expanding and a lot of non techies are coming on board . All os us need our life to be as less technical as possible . Not just for us , but for your own rise in business , please consider adding a file manager .

                22 votes
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                  1 comment  ·  Add-ons  ·  Admin →
                • Accept custom commands for Supervisord

                  Accept custom commands like 'php artisan horizon'

                  3 votes
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                    0 comments  ·  Add-ons  ·  Admin →
                  • Please install phpredis extension so that we can leverage the high performance of redis without using predis

                    Please install phpredis extension so that we can leverage the high performance of redis without using predis
                    https://github.com/phpredis/phpredis#installation

                    2 votes
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                      0 comments  ·  Add-ons  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Add-ons  ·  Admin →
                      • Install php-trader library

                        php trader is a powerful library for financial calculations.

                        2 votes
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                          0 comments  ·  Add-ons  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Add-ons  ·  Admin →
                          • Allow to add additional IP address

                            Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

                            Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

                            16 votes
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                              0 comments  ·  Add-ons  ·  Admin →
                            • 2 votes
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                                0 comments  ·  Add-ons  ·  Admin →
                              • 2 votes
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                                  0 comments  ·  Add-ons  ·  Admin →
                                • 2 votes
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                                    0 comments  ·  Add-ons  ·  Admin →
                                  • add elastic email usage graph to monitoring

                                    I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

                                    9 votes
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                                      2 comments  ·  Add-ons  ·  Admin →
                                    • Notification when Elastic Mail quota is reached.

                                      My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

                                      9 votes
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                                        1 comment  ·  Add-ons  ·  Admin →
                                      • Have a setting to include a timeout option on Supervisord or not

                                        Laravel's queue:work don't have --timeout option, so it will be good if we can choose to exclude the timeout field on Supervisord setting.

                                        2 votes
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • 4 votes
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                                            2 comments  ·  Add-ons  ·  Admin →
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