Just a suggestion for your marketing strategy and pricing team.
Rackspace provides a solid service including fast phone support and other benefits. While Cloudways (as a reseller) is not providing the same level of service as does Rackspace for their normal level of service and features yet charges and equal sum $2/email address.
This in actuality - as far as I can see at the moment - is a negative benefit for a Cloudways client.
Maybe the benefit of Cloudways Rackspace would be that it is a cost savings - Maybe providing something different - not less than - for example; maybe you could provide numerous email addresses for $2/mo and the current very light service via chat. That could be a value for someone like me who would not need much email support.
I learned of this because cloudways support sent me a link to view rackspace support to understand my possible issues. So at that point I noticed Rackspace's help and chat and phone.
So I called on the phone and got an instant answer of a real person. BUT he was not allowed to serve me since I got my Rackspace email from a secondary provider (Cloudways). Naturally, I was disappointed since I then realized I was receiving something less for the same price.
I think Cloudways is great and looking forward to more great economical and state of the art services.
I do not imagine that Cloudways would wish to appear a bit silly in their value offerings. So because I really like you all quite a bit , I have taken the time to explain that this type of marketing does not make good business sense.
It is quite important to make and demonstrate a clear value message.
The message could be more email for your money and enough support for the not so technically challenged.
Sincerely
Bob