Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Elastic Email showing the wrong prices

    Elastic Email showing the wrong prices.
    The prices shown here are different from the prices that appear when you click on the elastic email add-on.

    https://support.cloudways.com/how-to-activate-elasticemail-addon/

    1 vote
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      1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    • Easy integration with cloudflare installing mod_cloudflare

      It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.

      But there is an issue that needs to be resolved. The IP address that cloudways sees on $_SERVER['REMOTE_ADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).

      By installing the…

      10 votes
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        5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
      • ImageMagick extension for PHP

        Since installing Google PageSpeed module is not an option on Cloudways server, I will have to optimize images manually (through my coding). Can we have ImageMagick installed?

        1 vote
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          1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • API support

          I'd like to recommend you have API support added to your system. I'd love to be able to launch and control Cloudways services through an API.

          61 votes
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            28 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • offer Mandrill for transactional emails

            Mandrill is free and works really well for those needing to send transactional emails.

            20 votes
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              2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

              This was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.

              Cloudways Team

            • Add support for xdebug

              I would greatly appreciate the ability to debug the applications I'm making. xdebug is important for php development. please add this as soon as possible.

              6 votes
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                3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

                This is now live and available on all NEW servers.

                If you want any of your existing servers to support it , contact chat / support and we will deploy it for you.

                Cloudways Team

              • get rid od stupid NewRelic spam emails

                HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
                HOW TO GET RID OF IT ??

                1 vote
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                  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

                  Please, check step number 5 (Adjusting Alerting ) of New Relic KB:
                  https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

                  Or step 6 to stop it.

                  This week we are going to add option to completely disable it (so not started again on reboot).

                  Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.

                  We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.

                  Cloudways Team

                • Stop Relic from SPAMMING me

                  I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.

                  1 vote
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                    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

                    Chris, these issues are better and quicker addressed through our support portal than in the feedback page.

                    In any case we have taken a look:

                    • New Relic service was started from console. I have now stopped it.
                    • Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.

                    We have created a KB where we are adding information about New Relic:
                    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

                    Cloudways Team

                  • 227 votes
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                      41 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • Enable NewRelic application monitoring

                      Your server monitoring is useful, but it would be nice to be able to monitor specific applications. A way to auto-install the NewRelic client would be especially useful.

                      58 votes
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                        25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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