Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Fix Wordfence issue that stops the firewall from working

    The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  2. Upgrade PHP Version 7.2 for WordPress

    To run WordPress we recommend your host supports:
    - PHP version 7.2 or greater
    - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    - HTTPS support
    .
    https://wordpress.org/about/requirements/

    34 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  3. Let's Encrypt SSL for subdomains and multisites

    All webmasters using subdomains or wordpress multisites will be happy about it

    59 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    19 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your votes, comments, and patience. We have now rolled out this functionality onto production and made it available to everybody.

    Cloudways Team

  4. Fully Support WP Rocket

    Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

    It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

    83 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  5. Better caching plugin than W3 Total Cache

    W3 Total Cache is rarely updated and is not officially compatible with WP 4.4 as of yet. Many people are speculating that the author may have even abandoned this plugin. Issues with WP 4.4 are being reported and are not resolved. I would prefer a more stable and regularly updated caching plugin.

    177 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    67 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support wildcard DNS, so Wordpress Multisite auto create sub domains

    As it is now, we have to manually create the sub domains or use sub directories, which isn't the best solution. Personally I don't have time or even want to do this manually, and I guess this is the case for most people that are interested in Multisites.

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    As Todd said (in new platform) when using a Custom Certificate, you can just generate a wildcard certificate (*.mydomain.com), that you can use for WP Multisites, or any other needs you have. Wildcard certificates are not yet supported via Let’s Encrypt certificate authority.

    Cloudways Team

  7. EWWW Image Optimizer integration

    It would be great if EWWW Image Optimizer plugin would be a part of default WordPress app installation. There is an issue with installing EWWW to an existing WordPres app.

    I arelady talk to EWWW developers about that.
    https://wordpress.org/support/topic/cannot-install-jpegtran-optipng-etc-on-cloudways-hosting?replies=26#post-8260174

    39 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    We have deployed missing packages so EWWW can fully work on top of our platform. We do not have plans to add it as default but now, anyone wanting to use it should have no problems.

    Cloudways Team

  8. Update WP-CLI

    Current versions is 0.21.1, but I have 0.17.0 installed.

    Maybe we can autoupdate once a week?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    We are deploying 0.21.1 today along with new Wordpress version 4.4. We are adding too wp-cli updates to monthly application update process.

    Cloudways Team

  9. Ignore/Strip Cookies for Varnish

    Our WordPress setup sets multiple cookies (from WordPress itself, Google Analytics, CloudFlare, and Third-Party Ad Networks), so every page request after the first will have cookies in the request headers. Because of those headers, Varnish considers it a "Miss" in the cache and passes through to the back end.

    We need a way to be able to tell Varnish which cookies to strip for the sake of caching; on our previous dedicated server setup, we simply stripped the Google Analytics and WordPress (non-login) cookies, and that increased caching significantly.

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  10. Fix privacy and security issue on fresh WordPress installs

    When adding a fresh WordPress App, the default admin account Cloudways creates adopts the account holders email address. This is also becomes the display name by default, showing up on the front-end, exposing the account holders email address involuntarily. The display name should be set to something other than the email address.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  3 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  11. Wordpress Security

    For wordpress security, it is a common practice to move up by one level the wp-config.php file from the public_html directory. Allowing the very important wp-confog.php file to remain in the public_html directory is considered unsafe. Presently this is not possible in cloudways. WIll this be allowed by cloudways in the futire?

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reset File Permission

    A button in the application dashboard which would allow us to reset the file permissions for that particular application.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  13. WordPress (or other apps) staging (live and test site combination)

    Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.

    176 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    35 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  14. Spell WordPress correctly

    WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  15. For WordPress Installation and W3 Total Cache

    The W3 Total Cache plugin, General Settings, should have the Minify and Database Cache methods pre-selected, like the Page Cache, Reverse Proxy

    These should be pre-set like the Page Cache, Reverse Proxy, etc..

    Not a high priority but useful for those new to Cloudways.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  16. Woocommerce

    Make changes to Vanish as described here:

    http://docs.woothemes.com/document/configuring-caching-plugins/

    to allow varnish to work with woocommerce.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. Wildcard Subdomains for WP Multisite App

    When using WP multisite with subdomains, it's a real pain to have to add each subdomain to the app control panel to make it work. Wildcard subdomains are the preferred method, since you only have to set it up one time. After that WP controls subdomains, and so no additional info is required.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. add wp-cli as a part of the WordPress application

    It would be great to have WordPress applications have wp-cli support out of the box. It is possible to download and set it up manually but many other hosts include it pre-configured.

    9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base