Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

    Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds ____% for ____ minutes. This idea came from a similar feature on Digital Ocean.

    See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

    20 votes
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      2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
    • Unique IP per site installed on server

      The ability to add a unqiue IP to each site on a server.

      7 votes
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        0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
        • I just deleted an APP from my server. After waiting for the process to complete, I got a message that "<Servername>: has been uninstalled."

          For a jaw dropping moment, I thought my entire server was deleted! This message needs to be changed to reflect that only the APP that I actually deleted was the one removed.
          Thank you!

          2 votes
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            0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
          • MySQL Setting - Case Sensitivity

            Please add the option to TURN OFF case sensitivity in MySQL.

            1 vote
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              0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            • Option to disable the local backup option for a specific application in the server

              There must be an option to disable/enable the local backup for a specific application in the server

              1 vote
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                0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
              • We Suffering with DO dont have the feature of Auto Scaling

                Im using DO on my Website and now im suffering with down feature when my traffic hike. what will i do that DO not supporting auto scaling feature on CLoudways.

                1 vote
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                  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                • We Suffering with DO dont have the feature of Auto Scaling

                  Im using DO on my Website and now im suffering with down feature when my traffic hike. what will i do that DO not supporting auto scaling feature on CLoudways.

                  1 vote
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                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                  • New Feature: per app smtp host, port, username and password configuration

                    Currently we can configure SMTP at "Servers -> Server Management -> SMTP".

                    This request is to add this same functionality at "Applications -> Application Management -> SMTP".

                    This can be a preferred solution then to add extra plugin code to each app.

                    2 votes
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                      0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add "auto_prepend_file" to enable WordPress WAF (Web Application Firewall) plugins

                      Add "auto_prepend_file" to enable WordPress WAF plugins such as Wordfence, Ninja Firewall, iThemes Security etc.
                      -
                      It would be ideal to have this option at the app level (under application settings) in order to configure a different WAF per installed app, but if that's not possible for now it's ok to have it at the server level (under server settings).

                      2 votes
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                        0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                      • Disable Vanish by default.

                        It never works out of the box and always causes errors on anything but the simplest sites.

                        I always have to disable it on most sites whilst uploading, file scanning etc.

                        1 vote
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                          0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                        • error on SMTP settings page

                          I just accidentally entered the incorrect password for my SendGrid account, but there was no indication on the SMTP settings page. When my site failed to send out emails, I had to contact CloudWays support. They let me know there was an authentication error, and I re-entered my credentials and now it works. If there was some indication that an authentication error had occurred with status feed back on the SMTP settings page, then I would be able to correct it without taking up CloudWays Support's time.

                          2 votes
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                            0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                          • When we buy a space in cloud give permission to split the space for each clients. This facility will give us to permission to give login.

                            When we buy a space in cloud give permission to split the space for each clients. This facility will give us to permission to give login and control panel access. for example I brought a space of 25 GB, then I can split the volume into 15 + 15 +5 for my clients and give them a login to access their data.

                            1 vote
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                              0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                            • Related to Launch Database Manager

                              Can we have a custom branded or non branded URL for database manager access so that we can share the same to developers and customers who are using our other branded URLs for long now..

                              2 votes
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                                1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add rewriting support for static files

                                Currently any rewrite rules setup in .htaccess are only applied if a static file doesn't exist at that URL. It makes it impossible to implement host and HTTPS redirection on static files. Either make it possible for .htaccess rewrites to work on static files, or add the ability to configure nginx rewrites as well.

                                1 vote
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                                  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                • New Email Adress on New application.

                                  New Email Address option should be there whenever install new application. I hate whenever I install new application it installed on the primary email address. Kindly, provide extra admin user email.

                                  1 vote
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                                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Can we please please get a wild card SSL certificate on the cloudwaysapps.com domain

                                    I am constantly deploying dev environments for development/plugin updates. Many of the WP/Woo plugins need an ssl cert to work properly.

                                    The .cloudwaysapps.com domain that these are deployed on does not have a wildcard ssl certificate meaning our dev environments have plugin conflicts. Wildcard SSL certs are available for less than US$50 per year. I am more than happy to pay for it.

                                    If this could be put in place as soon as possible it would be hugely appreciated. You can invoice me for the cost no worries.

                                    10 votes
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                                      0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Seperate funding for each server

                                        We are a creative agency that creates websites for our clients. We would like to have all our client servers under one roof, our account. As we receive yearly payment of hosting fees in advance, we would like to charge each server with its own funding amount.

                                        13 votes
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                                          2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Being able to adjust MaxRequestWorkers MaxConnectionsPerChild config

                                          It would be great to to adjust MaxRequestWorkers MaxConnectionsPerChild in the control panel rather than have to ask cloudways support. When using PHP-FPM (which is now the standard with cloudways hosting) adjusting these settings to your own needs is really beneficial and prevents memory outages/site down time.

                                          5 votes
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                                            1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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