Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 3 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  2. .ico for this feedback site needs to be more in sync with Cloudways branding but still remain a tad different to the normal Cloudways sites

    Hard to tell which tab is for what when you can't see the title text with lots of tabs opened. It becomes crucial for tab icons to instantly and easily identify which tab is for which set of pages. Console should have its own .ico like a lighter blue colour, and a different icon for this feedback site.

    1 vote
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow us to see our error logs (php, apache, mysql)

    We want to see the logs of our apps

    2 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unique IP per site installed on server

    The ability to add a unqiue IP to each site on a server.

    11 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. You must Add reset permissions to application level via UX

    Most times your support does any work on my behalf the permissions get messed up and then have to recontact support to set permissions to application level. This is an extremely frustrating restriction on the user and is making me consider to switch hosts. I really suggest you add a self serve option to the UX sooner rather than later.

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  6. Auto Scaling WordPress

    We need to implement Auto-Scaling WordPress applications quite often which can auto-scale depending on traffic load.

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Database Server like RDS for multi server applications.

    Multi-server applications are very common these days.
    Example: Application files on one server and Database on another server like RDS.
    We need such option to put our large applications onto it.

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:

    - Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.

    - Terrible advices. I've never seen so bad advices from a hosting provider.

    - Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.

    - Support randomly closed tickets after failing to explain what they want to say.

    I am a technical…

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Prestashop 175

    Make latest major prestashop update available.

    2 votes
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    0 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update FFmpeg 3.2 to version 4.0

    Having checked with Support team, they suggested that i post a request here.

    The current version of FFmpeg supported on the Cloudways platform is v3.2. I would like to request that this is updated so that we have the option to use Version 4.0 since this is the latest version (at time of posting) and contains a number of fixes and new features.

    https://www.ffmpeg.org/download.html#release_4.0

    8 votes
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    3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  11. 52 votes
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    11 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Google Page Speed

    Hello,
    Can you set up the google page speed, to improve SEO performance for Google and image optimization.

    Thanks

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. SBCGlobal Not Working On Internet Explorer 11

    Have you ever been baffled by email anomalies on a frequent basis? If yes then you might be looking for genuine support. For your kind information, now you don’t have to browse the internet for hours in the hunt of support, as we can help you out in no time. SBCGlobal Customer Support +1-844-374-7444 is pleased introduced the various range of services to cater to your email issues. We know email issues are not easy to get rid off, you had to hunt down a reliable back up which can handle your issues with authority. At SBCGlobal Customer Helpline, you…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. How to fix my outlook not accepting password

    Get outlook not accepting password solution via the technical support phone number experts as my outlook not accepting password in windows etc.For solution call 1855-345-8210 toll free number for help.

    https://www.outlooktechnicalhelpline.com/outlook-not-accepting-password/

    1 vote
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  15. Auto scale: Both Vertical & Horizontal

    Just in case there is an unexpected traffic load. Servers should auto scale and scale down when the load goes off.

    4 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide settings to configure logging to a remote syslog server (+TLS)

    We use a centralised syslog server to monitor our sites. We are unable to link our Cloudways servers to this as we do not have root / sudo access to our own servers which is frustrating. Please can you add settings to the platform to allow us to configure logging to a remote syslog server (with TLS).

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update requirements for Magento 2. Can't create staging environment.

    When trying to create a staging environment for my Magento 2 application I am getting the warning that my application doesn't support PHP 7.2 while it does by default. The message:

    The deployed versions of PHP or MySQL on your server are incompatible with your application’s requirements. To continue, you’ll first have to update the following from Settings & Packages area:
    Change your PHP version to 7.0 or 7.1.

    Please change the requirements so that I can successfully create a stating environment for my application. Support told me to open feedback here I really don't know why.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Configuration Variables (Environment variables)

    Would love to add configuration variables just like Heroku.

    2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. add function

    suggestion/ idea

    want to restrict team member... pull and push data /page of web site from staging to main domain ...
    it will help to control the application by owner.

    only admin should do this if want...this provision should be made in system

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Amazon AWS Stockholm/Sweden Region

    Please add the new Europe Nordic Region for Amazon AWS

    4 votes
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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