Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. InnoDB memcached Plugin for MySQL 5.6

    Since you offer MySQL 5.6 and install Memcache it would be nice to have a native NoSQL setup using the InnoDB memcached Plugin

    https://dev.mysql.com/doc/refman/5.6/en/innodb-memcached-setup.html

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improved KB

    Simply, what I want to achieve:
    - Great speed
    - Maximize CW feature

    For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

    Here on feedback forum. There's no quick answer.

    On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

    You…

    39 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable one-click install for WordPress in a sub directory

    It would be nice to have a one click install of Wordpress in subdirectory. I am sure this is a feature in demand from many customers.

    13 votes
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    6 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  4. XHTML 5.1 released

    is XHTML is released or not because I hear from
    [URL=http://www.google.com]Google[/URL]

    <a href="http://www.facebook.com">html</a>

    [http://www.Example.com/ Text Here]

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. FAQ suggestion.

    May I suggest you add the following to your FAQ... How long does Cloudways free trial last? A. You have a full 3 days to experience the magic. (for example)

    1 vote
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. allow bash profiles

    As a developer I'm drawn to hosts where I can set up my own bash profiles and use ssh, so I can recreate the same workflow on many sites. Would appreciate the ability to do so here.
    I'm in the habit of binding "rm" to "rm -i" for one thing, which is all of a sudden a very dangerous habit that I'm in.
    I don't know the security risks very well to allowing profile creation, but I've seen many hosts allow it.

    4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Explicitly warn in the Access Detail page that your IP could be banned...

    Please, for the love of god, write somewhere in the Access Detail page that your IP could be banned... In big bold letters would be nice.

    I struggled for 7 hours to figure out why I kept getting “Software caused connection abort” errors while connecting with SFTP. I didn't even know when my IP got banned, or why.

    The project manager whitelisted it and it's fine now...

    1 vote
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cloudways Support Ticketing Platform should work independently.

    Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

    Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

    Kindly work on this process flow.

    Thanks.

    5 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add file (img) storage and organization ability

    There is currently no way to store images in a folder on the server and view them without the exact URL. I recommend adding a feature like this. It's pretty basic and a helpful function.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  12. Manually create backup points for apps

    Really missing this from WPengine.

    Whenever I'd go to update Wordpress theme or any other major change, I would manually create a backup so that I can easy revert back to just a few minutes ago.

    The only way to do that right now is to create a whole server back, which is super unnecessary. It takes up more space, and is slow.

    I also have clients added to my account, and they're not able to create any backups at all.

    I feel like this should be a high priority, and is a major downfall vs some of the big…

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. PHPmyAdmin stack should work for every application in Server

    As there is tutorial to install PHPmyadmin on separate stack but it does not work witl all applications on that server. Therefore we have to install separate PHPmyadmin for every Application on that server.
    It should be introduced to work as proper Addon and works with all applications in that server.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Option to Restore Application over a New Server

    Option to Restore Application over a New Server, this to continue to debuging it without meshing with the old one

    3 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Update pear for compatibility with your PHP7 servers

    The current version of Pear on Digital Ocean servers is not compatible with PHP 7. Pear needs to be upgraded to 1.10. There are others which could be updated/added as well, such as php7.0-mbstring & php7.0-zip.
    See https://tickets.cloudways.com/hc/en-us/requests/66271 for more info.

    1 vote
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  16. You seem to have a lot of problems hosting silverstirpe. Please add a package for that.

    Silverstripe is the best php cms. you should make hosting it easy. unfortunately the nginx settings and varnish seem to cause couldways a lot of problem when hosting silverstripe.

    2 votes
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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  17. Display apps in two or three columns

    The apps lists currently shows all apps using a single column layout. That is all good when managing the account through a smartphone, but not so much when doing it via the desktop browser - even more so when there are tens of apps (my case; I run a small web hosting/web design service).

    I suggest that the apps list should display apps in two or three column layouts. I believe it would be much easier to find whatever app I'm looking for. Also, a text search would not be that bad.

    BTW this is how ManageWP shows its websites…

    3 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. SSL Autorenewal Doesn't Work - Email Notification before Expiry?

    The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. Pimcore Requirements

    Additional Server Software

    Ghostscript (>= 9.16)
    LibreOffice (>= 4.3)
    wkhtmltoimage / wkhtmltopdf (>= 0.12)
    xvfb
    html2text (mbayer)
    pdftotext (poppler utils)
    inkscape
    zopflipng
    pngcrush
    jpegoptim
    pngout
    advpng
    cjpeg (MozJPEG)
    exiftool

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. make possible for us to use ssh-fs to mount the remote app folder locally

    so we can easily edit the remote files.

    the command is similar to this.

    sudo sshfs -o allow_other usernamehere@111.222.111.222:/home/11111.cloudwaysapps.com/dasdsqdsdssgghju/public_html/ /mnt/cw-remote-app/

    more details cold be read here: https://www.digitalocean.com/community/tutorials/how-to-use-sshfs-to-mount-remote-file-systems-over-ssh

    i know, i could login via ssh and edit the files in place, but both vi, vim and nano are 'messing up' with my source files. don't know why. some charecter encoding problem maybe. could find a solution yet.

    2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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