Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Offer a list view of servers (so more compressed view than current)

    The dashboard interface of servers are nicely looking, but having more than 4-5 servers it will probably quickly be difficult to get at quick overview.

    I suggest making a sort er table like overview alternative on the dashboard which can be toggled between the current verbose one and a compressed one.

    8 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. you need monitoring

    this is the second time that my SQL stops working.
    If I look at my server it says everything is fine
    it is only when i dig deeper that I can see the MSQL is stop and I need to restart it.
    I did not get any warning, this is not acceptable.
    all my sites were down when they only have little activity
    nobody was working on anything this afternoon when I see the memory plunge briefly

    You should have a system to restart mysql automatically

    This has never happened to me on any other server before

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  4. 6 votes
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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable PDO_SQLITE PHP extension

    I was currently using google api . and they need PDO and PDO Sqlite .

    Cloudway has PDO on their server but there is no support ofr PDO Sqlite . Please enable it

    2 votes
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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  6. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  7. No Flash in the Control Panel

    The click'n'go control panel is very slick. It would be more usable without Flash for the "show password" bits. On a MacBook with Flash disabled, getting to copy the password involves looking at the HTML code of the control panel page.

    4 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add multiple domain names for PHP custom apps and solutions like Wordpress multisite

    There are times when we need to point different domains on the same folder, but right now is possible to add only 1 domain per application.
    This will be useful both for custom PHP application and for Wordpress multisite installations.

    6 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Avail axel command

    Please activate axel command as it is much more faster then wget for data migration.

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Longer, more secure auto-generated passwords

    The passwords that CloudWays auto-generates are short, and all lower case letters. These are a hacker's dream, and a webmaster's nightmare! Please, please, please make them longer (much longer), and add upper-case letters, numbers, and special characters to the mix! Also provide a script or tool to quickly generate new ones and apply it to existing applications, including for both the database and the SSH access! This is imperative if you don't want your clients getting hacked and giving you a bad name.

    3 votes
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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. I was very surprised to find that wildcard SSL certs are not supported with Click&Go, please consider adding support for this.

    It is common practice to protect sub domains of a site with a wildcard SSL cert so when I discovered an error was thrown when trying to create a CRT I was disappointed when everything else about Cloudways so far has been excellent.

    4 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 14 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Better support team (better trained)

    It took me more than an hour to get an answer on a simple question.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  14. Select Amazon EC2 Instance Type

    Provide an option to select EC2 type, like m3, C1, etc..

    2 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 67 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With some delay, but the new console and new website are now live. Fully responsive, you should have a much better experience when accessing both from your mobile devices.

    Cloudways Team

  16. Creation of email accounts from the Click&Go console

    I would like to see the option to create e-mail accounts directly from Click&Go pannel, may be inside the App pannel?

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 61 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Now you can updated username and password for both Master Credentials and Application Credentials:
    https://support.cloudways.com/which-is-the-difference-between-master-credentials-and-application-credentials/

    You can also change the database password (please note that you need to update manually the database password in your applications configuration files).

    We don’t have plans to allow FQDN change (FQDN is just meant for you to point your own domain to via CNAME) nor database name / database username changes. These are core to many platform processes and we can’t allow for them to be updated.

    Cloudways Team

  18. Joomla latest version

    There is a client requesting for Joomla latest version in ClicknGo. Currently we have Joomla 3.2.3 whereas Joomla 3.3 is the newest version recommended for new installs. It includes the latest and greatest features of Joomla and mobile/responsive support.

    2 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Clone Application (on same server or new server)

    I am creating a bunch of mini sites and would like to use all my basic settings on each site without having to do them one by one.

    3 votes
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    completed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 32 votes
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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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