Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Canceled due to horrible support

    Hi,

    I have canceled my plan due to the horrible support:

    - Non-English speakers, most of the time I couldn't even understand what your support staff is trying to say. Please hire people that at least know some basic English. That happened on multiple occasions.

    - Terrible advices. I've never seen so bad advices from a hosting provider.

    - Weak passwords. I've never seen a hosting that is forcing its customers not to use upper case for its passwords. That was brutal.

    - Support randomly closed tickets after failing to explain what they want to say.

    I am a technical…

    2 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    • Update FFmpeg 3.2 to version 4.0

      Having checked with Support team, they suggested that i post a request here.

      The current version of FFmpeg supported on the Cloudways platform is v3.2. I would like to request that this is updated so that we have the option to use Version 4.0 since this is the latest version (at time of posting) and contains a number of fixes and new features.

      https://www.ffmpeg.org/download.html#release_4.0

      8 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
      • 2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
        • 51 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            11 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
          • Configuration Variables (Environment variables)

            Would love to add configuration variables just like Heroku.

            2 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow us to see our error logs (php, apache, mysql)

              We want to see the logs of our apps

              2 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Upgrade of MariaDB to latest version

                Please support latest versions of MariaDB

                57 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  13 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                • Database settings available as environment variables

                  It would make site configuration much simpler if the configuration for an application's database host, user and password could be retrieved from the application's environment rather than having to cut'n'paste and hard-code them into configuration files in the document root.

                  3 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Team Members to Projects & Give Permissions to Applications on Projects

                    I would like to add a team member(s) to a project so that when applications or added or removed from that project, the permissions for that team member to access that application are correspondingly added or removed.

                    2 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in

                      DesktopServer version 3.5.2 has a new direct deployment feature to get your WordPress websites from your desktop to your hosting provider in just a few clicks.

                      To do this Cloudways must support File System Direct.

                      File System Direct is a (PHP) feature that allows WordPress to write files to the local file system on the server. At the moment it does not so we can't use this feature in DesktopServer.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make phpmyadmin as default database manager

                        Hi,

                        Why don't make phpmyadmin as the default database manager. Everybody uses it. All tutorials on the web are about this manager.
                        Not this cloudways default manager.

                        Now i always need to do a complicated time taking installation.
                        This is not user friendly?

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Upgrade Redis Cache

                          just wanted to let you know that you have problems with Redis cache because of version problem. Past few weeks our website was craching all the time and I checked my system log and found the following error: Warning: Redis::pipeline(): Already in pipeline mode repeating and filling our logs (last was 117 MB) so I googled this error and got the following result https://github.com/phpredis/phpredis/issues/1211 which states the problem is in redis version 3.1.3 which Cloudways uses. the suggested solution is to downgrade to 3.1.2 or maybe there is also a higher version (didn't check).

                          14 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
                          • Auto scale: Both Vertical & Horizontal

                            Just in case there is an unexpected traffic load. Servers should auto scale and scale down when the load goes off.

                            3 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to add Custom Hostname for each of the servers

                              Ability to add Custom Hostname for each of the servers. I love this platform but websites that I host, I don't have access to domains and adding A record is a headache. If there was a way to add a hostname for each server would cut down on changing clients to do changes themselves.

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                              • Enable support for Cloudflare Argo Tunnel

                                Right now you can't install cloudflared which is required to run Argo Tunnel.
                                Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can you publish blog on how to Install Bagisto on Cloudways?

                                  Our customers who are using Cloudways are facing some issue while Installing Bagisto and we don't have your server to check. Can you please publish a blog on that so we can share the link on our social channel and also provide us to our customers too?

                                  1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Auto Scaling WordPress

                                    We need to implement Auto-Scaling WordPress applications quite often which can auto-scale depending on traffic load.

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Database Server like RDS for multi server applications.

                                      Multi-server applications are very common these days.
                                      Example: Application files on one server and Database on another server like RDS.
                                      We need such option to put our large applications onto it.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Manage Environment variables for secret values via Interface

                                        Manage Environment variables via interface like Elasticbeanstalk, Heroku, ... so they don't go into version control

                                        1 vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add PDO Support for SNOWFLAKE DATABASE

                                          Snowflake DB (Snowflake database) is a huge player in the relational database market. They are a cloud only database, that is Columnar, but can handle JSON and XML natively. They run on Azure, AWS, and Google Clouds. Connecting Wordpress and PHP through to Snowflake DB would be an incredibly helpful thing. They produce and support a standard PDO library.

                                          The company: http://Snowflake.com

                                          Just read their impressive customer list, and the amount of funding they get every year...

                                          Please add this to your PHP central stack.
                                          https://github.com/snowflakedb/pdo_snowflake

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base