Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. One-click installer for ProcessWire

    I’d love to see a one-click installer for ProcessWire but having the option of either the Master or Dev version. Dev versions are always so stable. And thanks for providing this handy guide to ProcessWire on Cloudways:

    https://www.cloudways.com/blog/how-to-install-processwire-on-cloud/

    1 vote
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      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
    • Application Package Customization

      I would like to be able to deploy an application that has some pre-packaged plugins, folder structures, frameworks etc.

      For instance, the WP Version 4.9.X that deploys with Breeze, id like it to also deploy with few other plugins and user accounts.

      I have tried to achieve this by creating a deployment server with pre-packaged Wordpress version

      Unless this can be done via running GRUNT?

      - Needs to install pre-packaged plugins of my choice.
      - Add DB entries, new user accounts for my other devs/etc.

      Thoughts, suggestions? Already a thing?

      1 vote
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        0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
      • server delete

        To whom it may concern,

        I am very disappointed in you. This is no way of sending emails to clients, I don't know of any other company that threatens their customers like that.
        You have to change your language and your billing system instead of threatening people. I've had the bad luck of having my servers deleted even when I paid my invoice still on time due to a chat agent's forgetting to noitfy the appropiate team.
        If not for my backups- a year's worth of work would've simply gone up in smoke. You are simply harming your reputation with…

        1 vote
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          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
        • Host sites built in Webflow

          Webflow is the best tool to design websites. However, their hosting is crazy expensive. If Cloudways made it easy for Webflow users to convert their exported Webflow code to Wordpress then host it on Cloudways, Webflow users would jump to Cloudways hosting. At the very least a well-written "How To" document would help.

          So far I have found this tool is useful for converting Webflow to Wordpress:
          https://www.youtube.com/watch?v=kxPU70RXad0
          • https://www.udesly.com/udesly-adapter/

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • Cloudways Billed payment update 3D Secure

            When I purchase with my Bank Card, It's is declined because there's no 3D secure in Cloudways website.

            You should add 3D Secure for the Payment and It's so much secure for the Every Card Payment

            1 vote
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              0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
            • Add stored procedure SQL server

              Cloudways mysql server didn't support stored procedure Sql. I think it would be better if stored procedure functionality add on mysql server.

              2 votes
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                0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Improve Staging Deployment for Wordpress Sites with better Find/Replace

                I have found a problem with the Staging deployment for my wordpress sites.
                Some plugins and themes store serialised arrays in the wordpress options. This is a valid technique that results in less DB calls.
                However, if you simply do a find and replace on URLs in the database, the serialisation of the array will break. This means that the Staging site will lose the settings in the plug-ins and themes.
                If you don't realise this, and push the changes back to Live, the Live website will break.

                A related problem is with premium plugins and themes that are licensed…

                1 vote
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                  0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                • More Info in Deployment Logs

                  Deployment via Git is an awesome feature! As a significant improvement to it, I would love to see more detailed information in View deployment logs section. For example, to see a list of updated files or actions done on the server during the deployment.

                  1 vote
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                    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                  • 42 votes
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                      9 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                    • Option to select data center

                      It will be great if you can provide an option to select a data center. like, DO provides 3 data centers in NY. if the user wants to create a server if Digital Ocean ' NY-C1'. There is an option for the region only NY.

                      1 vote
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                        0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • I just deleted an APP from my server. After waiting for the process to complete, I got a message that "<Servername>: has been uninstalled."

                        For a jaw dropping moment, I thought my entire server was deleted! This message needs to be changed to reflect that only the APP that I actually deleted was the one removed.
                        Thank you!

                        2 votes
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                          0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                        • Simpler sign-in with Google

                          At the moment Google sign-in is there and works, but can be improved for a smoother dashboard experience. There are 2 things which can be improved upon:

                          - the session doesn't last after the CloudWays browser tab is closed. If CloudWays got a oauth token from Google platform, it should keep the session until the token is revoked or manual log out
                          - using too many permissions. At sign-in time only the profile_basic and profile_email should be requested, simplifying the login process. When someone tries to use Google Sign-In, they first choose the account, then approve the app (CloudWays), then…

                          1 vote
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                            0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you for contributing your valuable suggestions.

                            We already have started working on minimizing the scope of Google service permissions.

                            Your other feedback about sessions has been added to our Product Improvement Ideas list, and we will incorporate it in upcoming quarters.

                            Cloudways Team

                          • Managed WordPress Multisite Backup

                            It would be great to have an option to back up a multi-site wordpress network and then be able to restore only one subsite of that backup.

                            Example: I have a multisite network with 100 customer sites. I backup my network daily. If a client in my network asked me to restore a backup I would only restore that client's site and not the entire network.

                            I know that Cloudways works in partnership with BlogVault.
                            BlogVault already has a WordPress Multisite compatible backup system.
                            You could integrate this solution into the Cloudways administration panel.

                            1 vote
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                              0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                            • MySQL Setting - Case Sensitivity

                              Please add the option to TURN OFF case sensitivity in MySQL.

                              1 vote
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                                0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Breeze needs to purge CDN

                                I agree with previous posts ... Breeze must purge everything, including a CDN. This functionality should not only purge the Cloudways CDN, but also any CDN that is compatible with Breeze.

                                This is a MUST for a speed development workflow.

                                2 votes
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                                  0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                                • Possibility to upload server key and CSR for SSL certificate

                                  I think there should be possible besides generating CSR uploading own CSR and key for the SSL certificate. This would minimize time when migrating from some other server

                                  1 vote
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                                    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Supporting CDN for multi-language sites

                                    It is quite necessary to support CDN service for a multi-language WP site.

                                    1 vote
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                                      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make XDebug accessible for remote debugging

                                      I would like to use my IDE such as PHPstorm, to have remote debugging sessions using XDebug. Currently, XDebug is available on Cloudways but I cannot connect to it, so what is the point?

                                      1 vote
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                                        0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                      • What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                                        What do you think about option to see exactly the state of storage taken by app, storage left etc. Would something like that be doable?

                                        5 votes
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                                          0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Verification information should be made more clear...

                                          Guys, this verification thing is not made clear enough on your website. (Yes I saw the small notification messages and information, still I somehow waited for some email, from prior hosting account experiences: "your hosting is ready, is being prepared, and so and so.") Maybe you should still send an email regarding this.

                                          Because "if you don't open this chatbox YOUR ACCOUNT WILL NOT BE VERIFIED and YOU WILL RECEIVE NOTHING FROM US" should be made clear enough.

                                          Thanks otherwise, probably great service, not yet entered :)
                                          Cheers

                                          1 vote
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                                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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