Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Server SMTP configuration is not working properly.

    Currently if you have already configured the SMTP on a server Cloudways seems to remember your previous credentials and tries to enter them again. I've just spent half an hour trying to set up SendGrid on the Server SMTP. Everytime I selected SendGrid or Mailgun etc it would automatically fill in the wrong credentials and process them. Finally I was able to remove them and get the proper credentials in. But it took a lot of my time and I'm not happy that I wasted so much time.

    This needs to be fixed.

    Thanks,
    John Anderson.

    1 vote
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      0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
    • Partner with Cloudflare

      Cloudways must partner with Cloudflare to give user accounts the option to sign up their application on Cloudflare right from the Cloudways platform. The main idea behind this is so that the Cloudflare services can be utilized to set up domains to propagate through Cloudflare without changing the Nameservers. This setup only requires 2 CNAME entries.

      Providers like SiteGround, Bluehost, etc have partnerships that have this feature. Without this feature, we would have to sign up for the Business plan on Cloudflare that costs $200 per month. There are also various other benefits that come with this integration

      1 vote
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        0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to add Custom Hostname for each of the servers

          Ability to add Custom Hostname for each of the servers. I love this platform but websites that I host, I don't have access to domains and adding A record is a headache. If there was a way to add a hostname for each server would cut down on changing clients to do changes themselves.

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • Enable support for Cloudflare Argo Tunnel

            Right now you can't install cloudflared which is required to run Argo Tunnel.
            Enabling Argo activates Argo Smart Routing and Tiered Caching, reducing Internet latency on average by 35% and connection errors by 27%.

            1 vote
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              0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
            • Can you publish blog on how to Install Bagisto on Cloudways?

              Our customers who are using Cloudways are facing some issue while Installing Bagisto and we don't have your server to check. Can you please publish a blog on that so we can share the link on our social channel and also provide us to our customers too?

              1 vote
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                1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
              • Manage Environment variables for secret values via Interface

                Manage Environment variables via interface like Elasticbeanstalk, Heroku, ... so they don't go into version control

                1 vote
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                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                • Add PDO Support for SNOWFLAKE DATABASE

                  Snowflake DB (Snowflake database) is a huge player in the relational database market. They are a cloud only database, that is Columnar, but can handle JSON and XML natively. They run on Azure, AWS, and Google Clouds. Connecting Wordpress and PHP through to Snowflake DB would be an incredibly helpful thing. They produce and support a standard PDO library.

                  The company: http://Snowflake.com

                  Just read their impressive customer list, and the amount of funding they get every year...

                  Please add this to your PHP central stack.
                  https://github.com/snowflakedb/pdo_snowflake

                  1 vote
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                    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                  • Prestashop 175

                    Make latest major prestashop update available.

                    1 vote
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                      0 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow underscores and hyphens in Webroot value

                      The regex pattern for the Webroot value currently doesn't allow hyphens or underscores which are valid for directories.

                      If you're running a repository structure that has public_html for instance for site files, you'll not be able to set this as your Webroot even though it's the most logical folder name when using something like Vagrant locally.

                      2 votes
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                        0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                      • MySQL 8

                        MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.

                        https://dev.mysql.com/doc/refman/8.0/en/mysql-nutshell.html

                        18 votes
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                          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow use of PayPal for billing, or more currencies

                          I'd love to see either more currencies (such as GBP!), or alternatively allow billing via PayPal?
                          It would save users getting stung with horrific international transaction bank fees (for me it's between £0.50 and £1.50 PLUS 3%)

                          3 votes
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                            0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
                          • add unmanaged servers

                            add unmanaged servers for cheap price

                            1 vote
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                              0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • 2 votes
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                                0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Continue to support cache plugin!!

                                Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
                                Just a big THANK YOU for all the creators behind that fantastic plugin!

                                16 votes
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                                  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                                • Create a KB article on making a subdomain site with a separate application than main domain

                                  I think for regular folks like me it would help to have a KB article on simply making a subdomain with a new application. I think it's a common thing people want to do.

                                  so example... I have my main app with main domain www.example.com and the KB would show how to add something like store.example.com with separate WP install or other app...

                                  I think a KB like that would be helpful :) Thanks

                                  1 vote
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                                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Application setup for Magento 2.3

                                    Hi! my suggestions is to include Magento 2.3 in the application install!

                                    3 votes
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                                      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Accept AWS Credits

                                      Accept AWS Credits. WIll be really helpful for the startups.

                                      1 vote
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                                        0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                        • It would be great if at server level in platform.cloudways, we could block IP ranges

                                          ... ie block access to Russian IP addresses.

                                          even better if we could choose countries to block rather than having to input entire IP ranges

                                          1 vote
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                                            0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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