Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 1 vote
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    • Elastic Email params and credentials in Server SMTP section

      Getting Elastic Email SMTP params and credential in smtp section of the server interface when Elastic Email is selected.

      At this time, the credential management is messy (need to ask the support)

      1 vote
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        0 comments  ·  Add-ons  ·  Admin →
      • rackspace support directly

        The rackspace "add-on" is very missleading.

        1st. It really isn't an add-on. An add-on suggests that it will be fully integrated in my Cloudways control panel and that I'll be able to manage my email configuration. An add-on in Cloudways sounds like an easier and better option than buying directly with rackspace because all the integration issues with Cloudways would be already solved, but that is not the case, in fact is the opposite. The add on is basically a "form" and everything has to be slowly done manually through tickets.

        2nd. With the add-on we become second class rackspace…

        3 votes
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          0 comments  ·  Add-ons  ·  Admin →
        • I would like to see an upgrade of MariaDB to 10.1 and later

          Please support latest versions of MariaDB

          25 votes
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          • Add write permissions to user (~) directory for SSH application user

            The application user does not have write permissions to their own user directory (i.e. `~/`). This prevents any application that needs to write to this directory from being run when logged in as an application user, such as git, ssh, npm, etc.

            Making the user directory for the application user writable by the application user, so that new files and sub-directories can be created, will solve many issues that myself and others are having running applications when logged in as an application user.

            Other feedback ideas this should solve include:

            Please enable NPM in SSH when we are using application…

            1 vote
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            • Add an API endpoint to GET SSH keys

              You have a way to add, update, and delete SSH keys via the API, but there is no way to list SSH keys. Therefore, if you want to update or delete an SSH key (especially one that you added via the control panel) there is no way to do it via the API because you don't know the SSH key ID.

              1 vote
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              • Update Maria DB Please!!

                Please update Maria DB to the latest. It is now Maria DB 10.3..8

                The currrent Maria DB 10 you have in server is already 6 years old.

                1 vote
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                • Clone application settings

                  When you clone an application, you should have an option to clone also:
                  - Application credentials
                  - Domains
                  - Cron Jobs
                  - SSL Certificates
                  - Application settings
                  - CDN settings

                  At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                  43 votes
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                  • When we buy a space in cloud give permission to split the space for each clients. This facility will give us to permission to give login.

                    When we buy a space in cloud give permission to split the space for each clients. This facility will give us to permission to give login and control panel access. for example I brought a space of 25 GB, then I can split the volume into 15 + 15 +5 for my clients and give them a login to access their data.

                    1 vote
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                    • Add ClouDNS domain management

                      Specifically free DNS zone management, which has an HTTP API available for easier integration. It's really annoying for some ccTLD (like .com.ar) which doesn't offer it by default.

                      1 vote
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                        0 comments  ·  Add-ons  ·  Admin →
                      • Add ClouDNS domain management

                        Specifically free DNS zone management, which has an HTTP API available for easier integration. It's really annoying for some ccTLD (like .com.ar) which doesn't offer it by default.

                        1 vote
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                          0 comments  ·  Add-ons  ·  Admin →
                        • Monit as New Relic alternative

                          New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                          11 votes
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                            0 comments  ·  Add-ons  ·  Admin →
                          • Related to Launch Database Manager

                            Can we have a custom branded or non branded URL for database manager access so that we can share the same to developers and customers who are using our other branded URLs for long now..

                            2 votes
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                            • make your admin images and icons svg/high-res/retina-ready

                              Your frontend and admin www all use low-res images/icons. Lets see some svg!

                              Most high-end IT departments have higher-resolution 4k+ laptops/monitors -- my clients are fickle, and notice things like low-res images/icons. It obviously doesn't *really* matter, but it makes your service look more amateur than pro.

                              Help us sell your stuff to high-end peeps -- get higher-res!

                              1 vote
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                              • 1 vote
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                                  0 comments  ·  Add-ons  ·  Admin →
                                • Show on the App Dashboard which Apps are Enabled or Disabled

                                  Currently you have to click into each app to see if it is enabled or disabled. Would be great to have an indicator on the Application Dashboard page (I was told it was a grey color but I don't see that).

                                  1 vote
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                                  • Add rewriting support for static files

                                    Currently any rewrite rules setup in .htaccess are only applied if a static file doesn't exist at that URL. It makes it impossible to implement host and HTTPS redirection on static files. Either make it possible for .htaccess rewrites to work on static files, or add the ability to configure nginx rewrites as well.

                                    1 vote
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                                    • Caution Notifications if the bandwidth about to touch the default ceiling limits

                                      Caution Notifications if the bandwidth about to touch the default ceiling limits in order to take steps on illegitimate/spam hits. This may safe guard the ignorant developers from incurring a heavy loss and in some cases losing their business. Please consider.
                                      Thanks and regards,
                                      Venkat Chinniah
                                      App Consultant & Architect

                                      1 vote
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                                        0 comments  ·  Security  ·  Admin →
                                      • Tracked deletions in git should be synced with the server upon deployment

                                        Currently when using the git deployment feature, if you delete a previously tracked file and push this change to the server it doesn't delete the file from the server.

                                        This means you're left with lots of legacy files that are no longer needed, and your repo is no longer in sync with your server files.

                                        This can cause issues if you ever wanted to push changes back from the server to git as it would then track the previously deleted files and re-add them to the sever!

                                        I'd assume this to be expected behaviour but there might be a reason…

                                        1 vote
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                                          Thanks, Harry, for taking the time to report this.

                                          I’d like to better understand your use-case in order to figure out what’s going on.

                                          For example, if I have a git repository deployed on my server on Cloudways, and if I go ahead and delete an already tracked file from the repository on my local computer and push the changes upstream to the remote repository and then pull those changes on my Cloudways server, I do see that the deleted file is gone from my public_html/ (or any other deployment) directory. Are you having trouble with that?

                                          Or is your workflow different from what I’ve described? Please let me know so I may check it thoroughly.

                                          Thanks.

                                          Cloudways Team

                                        • Same package as Digital Ocean

                                          Have the possibility to have the same Standard Droplets and CPU Optimized Droplets as Digital Ocean : https://www.digitalocean.com/pricing/

                                          1 vote
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