Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow Multiple DB accounts

    We would like the ability to have multiple user accounts to our database so that we can have different levels of access/permission.

    1 vote
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      0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
    • Give PROCESS access to the DB for performance monitoring

      Having PROCESS access to the Database will allow for us to use monitoring tools so that we can better determine what tuning needs to be done on the DB server would be extremely helpful.

      1 vote
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        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • what versions of php and mysql am I running

        what versions of php and mysql am I running

        1 vote
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          0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
        • To be possible to install librarys

          To be possible to install librarys such as WKHTMLTOPDF (http://xfloyd.net/blog/?p=745) to able to use modules for magento that needs it.

          3 votes
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            0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
          • Option to connect to navicat external databases

            Option to connect to navicat external databases

            1 vote
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              0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
            • Write a doc on exactly what apps and setup to use for woocommerce emails from xxx@mydomain.com

              I am setting up a woocommerce store on cloudways. I want to send the customer emails such as order confirmation etc from woocommerce showing that they are coming from xxx@mydomain.com.

              I have read the various email docs but I am still confused. Maybe someone could write a doc for this very specific situation explaining what add-ons do I use. How do I set them up to send these automated emails?

              1 vote
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                1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
              • Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deplo

                Hi, We have some requirements to fill PDF form by php , therefore we need to install pdftk(or any other similar tools) in the platform deployments/server by default , could you please install for us ?

                1 vote
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                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • Support "if modified since" header (SEO)

                  See here: https://varvy.com/ifmodified.html

                  It will help with bandwidth as google wont have to download each page every time it crawls. It will only crawl the updated pages and therefore save bandwidth on servers and increase seo too.

                  3 votes
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                    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add SFTP details in api

                    The current API doesn't enable a user to retrieve Application SFTP credentials, adding this in shouldn't be hard.

                    There is also some weird data in the current server list

                    "sys_user": "user",
                    "sys_password": "password",

                    Not sure what this is used for.

                    Also having the ability to set SFTP username and password on an application is a must. You can update the master username and password of the server so why not application SFTP?

                    1 vote
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                      0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                    • homepage wording

                      On the home page when you look at the pricing details and click on "View more plans" the button that then shrinks the plans back to a lesser amoutns says "View smaller plans"

                      Would read better if it said "View less plans"

                      1 vote
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                        0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • Proper Drupal 8 cloning

                        Currenly Drupal 8 application cloning is not 1 button operation, even modification of files is needed.

                        2 votes
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                          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to Work on Apps while Process is Running on Server

                          It seems kind of strange that when I install and app to a server I am not able to do anything else on the server. I know it says the adding of a new app only takes about 2 min, but some times it takes longer(currently it has been running for 15min for me) during this time if I try to access another App it tells me the server is busy. This seems very inefficient especially if you have multiple people working on the apps and server. It would be great if I was able to still have access to…

                          3 votes
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                            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          • Edit .bashrc

                            Have the possibility to edit .bashrc file to add items to PATH variable. Currently is not possible to do that as you need to have root/sudo access to edit .bashrc

                            7 votes
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                              3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                            • DNS Server

                              The ability to have a BIND DNS server and host it.

                              2 votes
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                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add Paysafecard

                                Paysafecard is the easiest method paypal account and not everyone even want to buy from you and suggest you add it!

                                1 vote
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                                  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow arrow key navigation from console search

                                  Would be great is after performing a search, you can press down on the arrow key to select the application required from the returned results.

                                  1 vote
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                                    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                    • restore : it should be easy process..

                                      restore shud be possible in new application right on same server, present process is too long > clone> DNS change > restore original site> test and then reverse the complete process.
                                      all this cud be simpler if restore to an application is possible on same server.

                                      2 votes
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                                        2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • MEAN Stack Support

                                        Hello Cloudways, It would be great if you could introduce MEAN stack support, for mogodb we can connect to any third party API but the MEAN stack is very important as it can be used for variety of custom web app development.

                                        2 votes
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                                          1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • WordPress and Woocommerce apps should both use Woo Varnish by default

                                          My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

                                          This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

                                          Here is why:

                                          I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

                                          I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

                                          28 votes
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                                            2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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