Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

    Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

    1 vote
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    • 1 vote
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      • SFTP Mode Like Pantheon

        One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

        2 votes
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          0 comments  ·  General  ·  Admin →
        • Optimize the performance of the Object cache (W3TC) in the WordPress admin panel

          Enabling "Objects cache" option slows down the admin panel several times and does the admin job uncomfortable. This is confirmed as the objective admin panel page load time, and when I tested perfomance with the P3 plugin. Disabling this option or use "Database cache" instead of "Objects cache" returns the speed of the admin panel at an acceptable level.

          I use the W3TC plugin to cache the site in full accordance with your guidelines. This problem constantly exists as in the Cloudways WordPress Cloud Platform and in the Cloudways WooCommerce Cloud Platform.

          It seems that the problem requires a more…

          14 votes
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          • 1 vote
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              0 comments  ·  General  ·  Admin →
            • Allow setting number of apache threads

              We need to increase PHP memory significantly for some resource intensive tasks. To allow the server to still have enough memory, we should reduce the number of Apache threads. Please provide this capability.

              2 votes
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              • Use Zeroclipboard instead of flash for the "click-to-copy" functionality

                just a request - on the application dashboard, you have all the usernames and passwords for various things (DB, Admin, SFTP, SSH). All of these use flash - it is very hard to use this on Linux machines. Please use what Github uses - Zeroclipboard. See how easily you can copy paste the "SSH Clone URL" on the right side of github: https://github.com/z…om/zeroclipboard/zeroclipboard . it will be massively useful for people like me

                3 votes
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                • Offer Cloudflare RailGun

                  Option for RailGun either as a paid addon or free with your higher packages.

                  52 votes
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                    14 comments  ·  Add-ons  ·  Admin →
                  • Email alerts - technical alerts to one email id and server and billing related alerts to other

                    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

                    Thanks.
                    Best Regards,
                    Eduardo Felippetto.

                    3 votes
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                      0 comments  ·  General  ·  Admin →
                    • add CloudSE for better Offloading

                      http://www.oblaksoft.com/documentation/
                      CloudSE would help create scalable solutions by offloading to s3

                      2 votes
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                      • Better New Relic Alerts

                        The New Relic Alert email messages sent by the system are not helpful.

                        The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

                        Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…

                        10 votes
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                          2 comments  ·  Add-ons  ·  Admin →
                        • Add access to Digital Ocean Private networking / local IP

                          Digital ocean already provides Private networking through 10.x.x.x IP addresses for droplets in the same region. It would be very helpful to pass this setting through to Cloudways server options and control panel to more efficiently network servers.

                          18 votes
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                          • Automated Testing using Behat or Selenium

                            Hey Guys,

                            we'd like to do behavior driven or automated testing through behat.
                            but there is no solution for that.

                            Can you guys please look into this -
                            http://docs.behat.org/en/v2.5/quick_intro.html

                            1 vote
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                              0 comments  ·  General  ·  Admin →
                            • Need a re seller account to manage multiple clients accounts and servers

                              I am a website developer and have 25+ sites to host
                              Most are on wordpress, and range across a ton of different hosts right now. (greengeeks, justhost, hostgator and so on).
                              I'm looking to add the hosting element as a service to my clients, instead of simply reaping the affiliate commissions as I end up managing everything via CPanel anyways

                              6 votes
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                                3 comments  ·  General  ·  Admin →
                              • Clone from one server to another multiple times (change user on clone)

                                When you clone an app from one server to another, it keeps the same Unix/Linux user and MySQL database name, user and password. Thus, if you clone an app from one server to another, you can't repeat the process later, unless you delete the 1st clone.

                                We like to start with a base WP template app and another for WooCommerce. Then each time we start a new project we clone one of those templates to the server it's going to run on. Unfortunately after we do it from the server where the template resides to a new server, one time,…

                                10 votes
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                                  The logic behind keeping same creds is that many people use this feature to create test/dev environments, so it is convenient for them to have it like this.

                                  In any case, for the flow you mention, you could clone a template from server A to server B. Then on server B, keep the first copy of the app as a template and clone it (on the same server) as many times as needed. Cloning on the same server changes all credentials, so this should work for you?.

                                  Cloudways Team

                                • Memcached RAM allocation

                                  You must add an option to change how much memory can be allocated to Memcached

                                  1 vote
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                                  • Drupal secure on install

                                    Please could you find a way to keep up-to-date with Drupal core security updates (eg. current 7.38 has a critical security flaw). It's a PITA to get a security email immediately on install and have to go in and update. Isn't there a way to pull the latest secure core as part of your install process?

                                    Thanks, Neil

                                    3 votes
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                                      0 comments  ·  Security  ·  Admin →
                                    • Backup single applications

                                      Actually, we can take SERVER backups but we can RESTORE single applications. This is good but it would be great if we could also take a backup of a single application.

                                      Consider this : we'll deploy an upgrade but before we want to made a backup that we can restore just after deployment if anything goes wrong.

                                      - Actually, we need to take a full server backup, which takes several minutes ;
                                      - I f we could made a backup of this single app, it would take 90% less time.

                                      This could be placed at the same level than RESTORE…

                                      147 votes
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                                      • 2 votes
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                                          1 comment  ·  Stacks  ·  Admin →
                                        • Offer Cloud Hosting Provider Wable.com

                                          Wable is similar to Digital Ocean but superior in terms of raw power value per dollar. Wable is similar to Vultr but again, superior in terms of raw power per dollar. Many people online Vultr as an alternative to Digital Ocean, if that is you, check out Wable.

                                          18 votes
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