Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. fixing errors in application logs as mostly non tech bloggers chose cloudways. Please add this. thanks

    fixing errors in application logs as mostly non tech bloggers chose cloudways. Please add this service. thanks

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Wordpress  ·  Admin →
    • Add PDF invoice to billing notifications

      I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

      Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

      This is really a needless waste of time for all customers who need the invoice - every month!

      I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

      19 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  General  ·  Admin →
      • Option to Remove SSL (you deploy shared certificate by default)

        Shared SSL in my account causing to open my website with https:// version too with warning messages. This leads to indexation of both https and http pages of my website in google. WHic is huge duplicate content issue.

        I saw one famous blogger from India faced same issue with HostGator and he has to move his blog to other hosting due to this issue.: Ref: http://www.shoutmeloud.com/hostgator-to-knownhost.html

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

        • Please add any India based server

          Please add any India based server

          3 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            1 comment  ·  General  ·  Admin →
          • 4 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

            • Add OwnCloud to the applications list

              I think and hopefully others will aswell like to see OwnCloud offered in the application list.

              14 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

              • Bring back Power Cloud!!!!

                We're looking for a plan that offers root access, and had heard that Power Cloud was the way to go. But your CSR chat tells me that is no more.
                Our coder won't work without root. And we've heard great things about you but this is a deal breaker.

                2 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                • DISABLE_WP_CRON by default

                  Would define a trustable WP Cron for low traffic sites, as It won't depend on visits any more.
                  And also and no less important, High Traffic sites would have a stability boost.

                  So, by default add this in wp-config.php
                  define('DISABLE_WP_CRON', 'true');

                  And automatically setup an actual cron job in the App Console.

                  Some resources about this:
                  - https://hondo.wtf/2015/01/11/performant-wordpress-disabling-wp-cron
                  - https://www.lucasrolff.com/wordpress/why-wp-cron-sucks/
                  - http://stickystatic.com/tech/disable-wordpress-cron-jobs
                  - http://www.inmotionhosting.com/support/website/wordpress/disabling-the-wp-cronphp-in-wordpress
                  - http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-replace-wordpress-cron-with-a-real-cron-job

                  :D

                  11 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    3 comments  ·  Wordpress  ·  Admin →
                  • Set up new drupal installs with the garland theme

                    It now defaults to stark, which is hideous. If I need stark, I will select it myself.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Drupal  ·  Admin →
                    • 15 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                      • Provide hosting services based in South Africa

                        South African companies should not hold any personal identifying data outside of South Africa .... according to the POPI act (Protection Of Private Information)
                        Amazon (AWS) are apparently setting up in South Africa at the moment. Please add a South African city as an option

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                        • Add AWS UK London

                          AWS has launched a new data centre in the UK, London. I think this would be a great addition to Cloudways. Thanks.

                          4 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                          • An alert *before* you enter your credit card

                            I suggested a feature: an alert *before* you enter your credit card details saying the trial period ends right away after doing it... not an email afterwards when there is nothing else you can do about it.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  General  ·  Admin →
                            • Wordmove

                              Right form the Wordmove repo:

                              "Wordmove is a nice little gem that lets you automatically mirror local Wordpress installations and DB data back and forth from your local development machine to the remote staging server. SSH and FTP connections are both supported.

                              Think of it like Capistrano for Wordpress, complete with push/pull capabilities."

                              Link: https://github.com/welaika/wordmove

                              This would be a game changer for WP workflow in CloudWays.

                              10 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                1 comment  ·  Wordpress  ·  Admin →
                              • Excel MySQL Support

                                Please allow to connect to MySQL Database in Excel. Not only MySQL Workbench!

                                6 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  1 comment  ·  General  ·  Admin →
                                • Allow the public_html folder be symlinkable

                                  In Short allow the ability to symlink the public_html folder in order to use Ci tools such as bamboo, deploybot, envoyer to handle deployment of code.

                                  It would be great to run a build scp a zip of the site unzip on the server and then symlink the public_html with the current release, therefore having no downtime when deploying code.

                                  11 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                  • I need WHM for restore my backup

                                    I need WHM to restore my prestashop backup.
                                    I can't insall CentOS and you don't provide VHM

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Prestashop  ·  Admin →
                                    • Add GoDaddy Hosting which include DDOS

                                      Godaddy Cloud Servers are about the same price as DigitalOcean and already provide DDOS protection by default. This information is something you will find if you call them for it's not listed on their website.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Security  ·  Admin →
                                      • Add LOCALE settings to PHP configuration

                                        It would be useful to be able to set the LOCALE setting for php.

                                        5 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                        • HSTS (Strict Transport Security)

                                          Hi,

                                          Do you support HSTS (Strict Transport Security) in the future? Maybe it will add more security.

                                          29 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            6 comments  ·  Security  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base