Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Improve permission settings

    I notice when you change the shell username to something else, it doesn't change the ownership of the directories and files in the public_html directory. You have to do an additional step which is Reset Permissions to have it reflect the changes. Maybe have function to also reset permissions when you change the shell username.

    1 vote
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      0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • WordPress Multisite + WooCommerce + VARNISH

      I have an Multisite Application, and i have WooCommerce installed!
      Also i have WProcket, and i used Varnish... and my site was like a ROCKET!

      BUT WooCommerce dont work with MultiSIte Varnish configurations...

      It would be great if you could support WP MultiSite + WooCommerce + Varnish!

      4 votes
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        2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
      • Please update libtidy

        The one you have is from 2009! and there is no way for using to manually install the new version.

        http://binaries.html-tidy.org/

        1 vote
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          0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
        • Add Amazon S3 Support for remote backup management

          We have many offline servers and would like to do some scheduled backups to something like an Amazon S3 drive.

          5 votes
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            0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          • Add Singapore datacenter for Vultr

            https://www.vultr.com/locations/ SG datacenter is available. Please consider support this too. Thanks.

            3 votes
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              0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
            • Papertrail

              Please evaluate the possibility of sending the logs to Papertrail.
              Papertrail would be extremely useful for logging and debugging.

              3 votes
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                0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
              • Make Auto-Healing more effective

                It happened already a couple of times that my Wordpress Database crashed and it couldn't recover by itself.
                Instead I have log Stop the Server and Restart it.
                Could this happen automatically?

                3 votes
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                  0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                • Please, stop rounding off charges!

                  I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

                  4 votes
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                    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • Is it possible to set hostname default to clients domain?

                    Hi,

                    I am the developer of WHMCS Digitalocean reseller module and WHMCS Serverpilot reseller module. I am interested in your service and found you are now providing API's to manage your service. So it peaks my interest to develop a module for whmcs similar to my previous modules.

                    Before that, i have some questions to get answers?

                    1. Is it possible to set hostname default to clients domain name or something else instead of app-xxxxx.cloudwaysapps.com? So that it makes the module some what white labeled.

                    2. is it possible to get developer account/server to test my module in live?

                    3.…

                    1 vote
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • More repositories to one application

                      Now we can add only one repository do application from admin panel - If I want to add another repository I must to do it via SSH - this is
                      impediment and totally incomprehensible.

                      Thanks.

                      1 vote
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                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      • Use supported PHP timezones (America/Chicago instead of US/Central)

                        Some of the PHP timezones listed on the basic settings and packages page are not supported by PHP. For example, I can select "US/Central" as a timezone, but PHP only supports "America/Chicago", which isn't an option. See: https://secure.php.net/manual/en/timezones.others.php

                        2 votes
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                          0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Implement OpenSSL 1.0.2 (or later) for Chrome to benefit from HTTP/2 using ALPN

                          See the "Note:" section below:
                          https://support.cloudways.com/enable-http2-on-websites/
                          which says:
                          "Currently HTTP/2 via NPN is supported at Cloudways. ALPN requires a more recent OpenSSL (1.0.2), which are not yet made available by Debian. If you are using the very latest build of Chrome, you will not be able to take advantage of HTTP/2 on your websites, because Chrome has dropped support for NPN. You will continue to access your websites on HTTP/1.1."

                          I'm looking to get ALPN (Chrome) support for HTTP/2, see also:
                          https://www.nginx.com/blog/supporting-http2-google-chrome-users/

                          I've already gone to Debian 8:
                          https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

                          Wondering when Cloudways will offer OpenSSL version 1.0.2?

                          Thank you!

                          11 votes
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                            0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add Tiny Tiny RSS as an app

                            Allow the RSS reader Tiny Tiny Tss to be installed on Cloudways. https://tt-rss.org

                            2 votes
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                              0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                            • 9 votes
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                                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add iowait to the monitoring system for better CPU/HDD Monitoring

                                iowait tells us how much time the CPU is waiting for the HDD - which would be very useful when identifying the bottleneck on a server so we can better decide what and when to upgrade

                                1 vote
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                                  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add PHP and MySQL Timezone GMT +1 BERLIN again

                                  The PHP/ MySQL Timezone for GMT +1 Berlin is missing in the server settings tab.

                                  4 votes
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                                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Generate Wordpress users directly from the CW Dashboard

                                    I change my password on a regular basis. So, when I clone apps, the password given by the CW Dashboard doesn't work. It would be great to force the system to create that user.

                                    4 votes
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                                      0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add support for symfony

                                      Hi,
                                      Please add support for creating apps in symfony framework

                                      7 votes
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                                        0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Always populate raw post data

                                        always_populate_raw_post_data settings

                                        1 vote
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                                          1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Update W3 Total Cache to fix-w3tc via Platform Console

                                          Enable to update existing Wordpress Applications using W3 Total Cache to update to fix-w3tc (https://github.com/szepeviktor/fix-w3tc)

                                          2 votes
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                                            0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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