Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add the ability to clone to WP With WooCommerce from regular WP configuration

    I would like to be able to take a site that is already on Cloudways with a standard WP configuration and clone it to a configuration with WooCommerce. This would be useful for when a site decides to add ecommerce after it was originally launch. There are many WP Plugins that are affected by the Varnish Cache settings of the standard WP Configuration and being able to use the Varnish settings from the Woo Configuration would be ideal. But currently the only way to switch is to manually migrate.

    10 votes
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      2 comments  ·  Woocommerce  ·  Admin →
    • Add Scaleway as a vps provider

      Scaleways offers 4 cores, 2 GB RAM, 50GB disk space at 3 euros/month. Much more than any of the current offering. Its bandwidth has DDOS protection. I think you guys should certainly connect with scaleway!

      17 votes
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      • Click & Go Application Credentials visible for Master User

        We were used to have all credentials in that spot, could be a good idea set them to be viewed for master access, inserting the “Master user” as the first member of the team?

        Why i need to add a new member (that is a copy of myself account) with another email, plus I want all my work email on the one you have already to contact me

        3 votes
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          Graziano, you have the master credentials at the server tab level cause they give access to all apps in that server. You don’t need to create another account for yourself. Master credentials have SSH and SFTP access to all apps already.

          Let me know if I am missing something.

          Cloudways Team

        • Support for creating CSR for multiple domains (SAN)

          Your platform supports SAN and Wildcard SSL certs but the CSR creator under Application Management does not support multiple domains and it gives error "Enter Domain name in correct format" when I typed in my domains under it. Seems like it supports one domain only so it should be updated.

          5 votes
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          • Enable mod_xsendfile for Apache2/Apache2.2

            For fast uploading large image files and less memory consumption on my application.

            7 votes
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            • Include t2.nano as a new AWS instance type

              i would love to have the t2.nano amazon instance in your system.

              5 votes
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              • Please allow a connection from Code Guard

                Code Guard provides incremental backup where I can roll back as far as I like.
                Critically, they also provide an alert if a file has changed which allows me to investigate if it's something I wasn't expecting.
                All they need is SFTP and database access but for some reason this is not being allowed by Cloud Ways. In chat I was told that "custom changes" to the server were not allowed.

                1 vote
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                  5 comments  ·  Security  ·  Admin →
                • Automatic DNS for WordPress MU

                  In cases like mine, with WordPress MU. I am building a 'Shopify' like site with WordPress MU and WooCommerce. This means my users will be creating the sites on their end.

                  Through praticallity sub-domains ('customershop.ourdomain.com') are our preferred choice of URL structure.

                  The way Cloudways works right now, this is only possible if I create the users site then add the sub-domain to the DNS list in Click & Go.

                  Somehow making this automatic so sub-domains can be created in WP MU and be provisioned throughout the DNS would be awesome.

                  (I don't know... maybe adding a nameserver service so…

                  14 votes
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                    0 comments  ·  Wordpress  ·  Admin →
                  • WooCommerce migrate tool, failed to parse wp-config correct

                    After I used the migration tool to move my WooCommerce to CloudWays/Digital ocean on trial.
                    My wp-config.php got malformed after this
                    I got this
                    define('WP_TEMP_DIR', 'ABSPATHwp-content/uploads/');
                    And it should be this
                    define('WP_TEMP_DIR', ABSPATH . 'wp-content/uploads/');
                    I corrected this and now I can update my plugins, as I got an error message that the download/streaming folder does not exist or do not has the right permission.
                    I corrected this manually and this works now.

                    2 votes
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                      0 comments  ·  Woocommerce  ·  Admin →
                    • Add Postfix to Manage Services

                      Suggest to add Postfix to Manage Services that allows us to start/stop/purge the Postfix service. The reason for this is one of my sites here got hacked and what the malicious php file does is spam ppl. Since it requires root access to purge the cache, adding this option would be a huge help for me and those facing similar problems.

                      4 votes
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                        0 comments  ·  Add-ons  ·  Admin →
                      • Learning Locker – the Open Source Learning Record Store (LRS)

                        This will be very useful for anyone wanting to create an online course or LMS hosted on Cloudways - (http://learninglocker.net/)

                        Also this could really encourage learning environments, colleges and universities to use Cloudways as their preferred hosting partner.

                        It also ties in nicely wioth Moodle and some WordPress LMS plugins.

                        2 votes
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                          1 comment  ·  Applications  ·  Admin →
                        • RabbitMQ

                          It is a must for some kind of applications in these days.

                          7 votes
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                            0 comments  ·  Add-ons  ·  Admin →
                          • Add Craft CMS as new supported application

                            It would be nice to have Craft CMS (www.buildwithcraft.com) support built in.

                            19 votes
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                            • Moodle is recommending that mysql databases run barracuda.

                              Moodle is recommending that mysql be run using barracuda. This would be something worth investigating for all those that host moodle sites as the bigger the site, the more this will be needed. There is currently no way that this can be done on cloudways which means that moodle users will need to start migrating away from cloudways if they get big sites

                              2 votes
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                                1 comment  ·  Applications  ·  Admin →
                              • Fix Issues With Primary Domain Changes

                                You might consider this a bug, but after having been bit by it multiple times, I figured it would be best to post it here.

                                When you have multiple apps on a server and you re-arrange the primary domains on them, changing which app a specific app uses, the server will not properly follow your new primary domain settings and will instead load your default app. Here is how you reproduce the issue:

                                1. Have an app on the server with a domain like dev.mysite.com
                                2. Have a second app (your production app) on the server with a domain like…

                                2 votes
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                                • Xcache

                                  there is no option for Xcache instead of APC Cache, can you please include it

                                  1 vote
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                                  • Be able to name backups

                                    It is good to be able to name backups like wpengine hosting does. here in cloudways backups are named by creation date but I think it is good to name backups manually.

                                    9 votes
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                                    • source guardian php encrpytion module

                                      Most of the Magento extensions are encrpyted with Source Guardian. Source Guardian has free php module which helps to run php encrpyted code.

                                      8 votes
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                                      • add SMS option for two factor authentication

                                        Two factor authentication is important but at the moment I don't really feel I have this option.

                                        Please add SMS as an option for two factor authentication.

                                        I prefer SMS as a two factor authentication method.

                                        I don't really want to use google authentication anymore as I just had the IOS app lose all the settings. Plus I find it more cumbersome than SMS.

                                        Thanks!

                                        1 vote
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                                          0 comments  ·  Security  ·  Admin →
                                        • Ability to use installed application folder as a GIT repository and pull directly.

                                          I was so excited to have Laravel installation in 2 clicks and when I see is up. Then I'd like to pull from server to my local host by GIT and start to development.... No-way. Big frustration :-( if I have an app on GitHub; I can pull it from github to cloudways but I can't use the application folder as a repository.. so what the application installations for? I hope this feature request make sense.
                                          Thanks

                                          2 votes
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                                            Trevor, can you further develop this?. With master credentials, you should be able to git pull / push / clone … at will from the server.

                                            If you can provide specific issue and steps to reproduce it will be very helpful to assess what we can do.

                                            Cloudways Team

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