Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. DNS Made Easy management

    I suggest you to change SOP and add an ability to manage DNS records.
    We use paid DNS Made Easy and can not manage it ourself and we can not make edits in real time. It's ridiculous.
    If the SOP does not meet the needs of customers - it needs to be changed, otherwise you will lose customers.

    1 vote
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      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
      • More easy to remember name for staging sites.

        It will be better if user can name the staging site URL... so it will be easy to remember and also up in future.
        Thanks

        1 vote
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          0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
        • Automate Rackspace Email Creation

          it is not possible to wait HOURS to have a new e-mail box, same time to update/add an alias, this is pretty much dumb in 2018 even on ISP Config is nearly instant.

          1 vote
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            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
          • I am going to give a particular database link to a third party for accessing.

            Hello Team,
            I will suggest the One idea.
            I am going to give a particular database link to a third party for accessing....Is there any option in a server for accessing a particular application's database alone???

            1 vote
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              0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
            • Wildcard SSL for multisite but also works for mapped domains

              Right now we have two options for having SSL working for WordPress networks. We can have a wildcard SSL certificate OR we manually map domains to each subsite. It would be nice of we could have both.

              Thank you

              5 votes
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                2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
              • Be able to view support tickets opened by team members without cc

                I need to be able to designate which of my Cloudways team member are part of my organization and then be able to view the status of any ticket they have opened.

                Your support ticket portal has 3 columns: My Requests, Requests I'm CC'd on, and Organization Requests but apparently Organization Requests does not work ???

                It's not enough to ask team members to try to remember to CC me on their tickets. Instead, I should be able to designate which of my team members are part of my organization and then be able to see the status of their…

                1 vote
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                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                • Make a server setting to toggle outbound email off

                  We need a simple, error-free way to be 100% certain that no outbound emails can be sent from a test / staging server. Can we have a server setting to toggle this on & off? Or even better, redirect all mail to an address we provide or to a log file to 'catch' all outbound mail?

                  1 vote
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                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Woocommerce  ·  Flag idea as inappropriate…  ·  Admin →
                    • Have integration from Github or Docker - eg Assetnote integration from my github

                      I want to run a project called Assetnote etc which does passive DNS enumeration which runs on a virtual server

                      I want to know if 1) there is already an instance running I could copy the content eg certain dependencies needed to run it

                      2 If we can clone from a github repo or load from docker image to set up the server - people typically run Assetnote on Digital ocean its a python based program with a web frontend.

                      1 vote
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                        0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Improve Technical Support - currently it's very bad

                          Please improve the skills of your technical support agents. I run about 17 servers with you guys, but the Technical Support is now unbelievably bad. I am that point of looking to move all 60 sites somewhere else. And what's the point of having SLA if it's meaningless. You used to have good support. Now it's awful.

                          1 vote
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                            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • Don't update domain names in my database without asking first.

                            I recently changed my domain name from example.com to www.example.com using the Domain Management settings, and unfortunately every email address in my WordPress database changed from name@example.com to name@www.example.com. I'm perfectly capable of running my own search/replace on the database if necessary, but I get that not everyone can, so this isn't a terrible feature. But it would be great to add a couple of checkbox options: [ ] Update instances of domain name in database? [ ] Update email addresses as well?

                            1 vote
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                              0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • perl version

                              The perl version that you offer is old and needs to be update. Perl 5.28.1 is the current stable version of Perl that should be offered on your systems

                              1 vote
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                                0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add Amazon AWS Stockholm/Sweden Region

                                  Please add the new Europe Nordic Region for Amazon AWS

                                  2 votes
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                                    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Same package as Digital Ocean

                                    Have the possibility to have the same Standard Droplets and CPU Optimized Droplets as Digital Ocean : https://www.digitalocean.com/pricing/

                                    6 votes
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                                      2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Google Account Recovery Without Phone Number

                                      If you want Google account recovery without phone number then you need to follow given below steps. You will have a look on these steps on recover google account without phone number:

                                      First of all you have to open your google Account support page.

                                      Then you need to enter your email id and click Next.

                                      Now enter the password if you do not remember your password then click on Forgot password link.

                                      Here you are required to enter the verification code Via text message ,you need to skip these steps and all the phases and click on the “Try a…

                                      1 vote
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 2 votes
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                                          0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Better overview for rackspace email accounts

                                          Please consider to expand the overview for your rackspace addon. Now I can see just the list of the email accounts, but not what aliases, forwards and other basic settings for each email account.

                                          Your Support is so far so great and quick like a charm, but do you really need this extra work like asking each time which aliases is set and which is not working and so on? This a lot work for you, and I have also to manage all this information in an extra sheet too.

                                          Thank you cloudways for your great Support!

                                          1 vote
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                                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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