Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow user backup settings

    Hi, I would like to suggest that User should be given the chance to set the backup timings on his own preference so that he himself can fine tune it for the time when the website has the least load.

    3 votes
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    • Easy way to view log files from dashboard

      Kinsta have an easy way to view log files in their dashboard which is very useful, would be great to have the same and also be able to download log files easily

      41 votes
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      • Knowledge Base Omission: Breeze vs. Varnish Exclusion Syntax

        The syntax of the exclusion URLs are different for each. Varnish expects relative URLs (/checkout/), and Breeze expects absolute URLs (https://domain.com/checkout)

        This is NOT mentioned at all in the Breeze KB article. And getting it wrong could screw up a site's ecommerce pages.

        1 vote
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        • 15 votes
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            1 comment  ·  General  ·  Admin →
          • Have an option to force https when renaming the domain

            After we migrate a site to Cloudways, and rename the domain, we still have to take an extra step to find/replace http to https. Since your system already does the find/replace, it would save us the step of doing it.

            1 vote
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            • 3 votes
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              • Add Python Latest version 3.6+

                Kindly Add Python Latest version 3.6+ in the server all python script are not working on old applications. So please add new version 3.6+

                2 votes
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                • API: add additional domains without knowing the current list of additional domains

                  It's already possible to add additional domains via API, the problem is that you have always to give the complete list of current additional domains. The current API URL always overrides all additional domains that exist.
                  And there isn't also any way to get the current list of additional domains via API.

                  1 vote
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                  • Add more Applications. You only have 9 Applications

                    I need 200 Applications and File Manager

                    2 votes
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                    • Fix password change system

                      At the moment, when signing up there is no limit to password length, but when changing a password, it is limited to 20 characters. This results in the "old" password not being recognised correctly, presumably as it's looking for a password of maximum 20 characters.

                      So if you create a password with more than 20 characters as your first password, you can't change it without logging out and doing "forgotten password". Rubbish!

                      1 vote
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                        0 comments  ·  Security  ·  Admin →
                      • Allow admins atleast to ping and monitor their website.

                        This is really important for us please.

                        3 votes
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                        • Clean system logs + view and clean application logs

                          I have run into an issue where my disk space was insufficient, multiple times. This is annoying, especially since I can't fix it myself.

                          It has everytime been 'system logs' only Cloudways could clean up for me. I want to be able to clean those logs myself, for example a action on the server to clean system logs to free disk space.

                          Also it would be great if we were able to clean and view application logs from the application platform dashboard.

                          2 votes
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                          • allow custom restore points

                            Allow user to create their own restore point at any time

                            2 votes
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                              0 comments  ·  General  ·  Admin →
                            • Add Hetzner Cloud as a provider

                              https://www.hetzner.com/cloud?country=gb

                              Cloud VPS from 2.49 Euro per month
                              1 vCPU, 2GB RAM, 20GB SSD, 20TB Traffic

                              Hurry and do a deal with this company! I already use a full server for them, always low prices, always maximum speeds.

                              5 votes
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                              • Default wordpress config

                                Please consider modifying the default wordpress wp-config file to include. I have had to manually add that to every install so that visitor IP's are showing up correctly.

                                if ( isset( $_SERVER[ "HTTP_X_FORWARDED_FOR" ] ) ) {
                                $_SERVER[ 'REMOTE_ADDR' ] = $_SERVER[ "HTTP_X_FORWARDED_FOR" ];
                                }

                                3 votes
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                                  0 comments  ·  Wordpress  ·  Admin →
                                • allow users other than master to run composer install / update

                                  Running composer install using application credentials rather than master credentials gives an error.

                                  It's important to be able to use application credentials for deployment processes so they are isolated between applications.

                                  1 vote
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                                  • Accept domains with special characters, like ä,ü and ö

                                    Many new domains contain characters you exclude from adding in your domain management. This is problematic and you should change this.

                                    1 vote
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                                    • Add sudo commands

                                      Sudo commands would be very helpful because many people could use them.

                                      2 votes
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                                      • Please offer CloudwaysCDN Analytics

                                        Please offer Cloudwayscdn analytics

                                        1 vote
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                                          0 comments  ·  Add-ons  ·  Admin →
                                        • Control panel change

                                          For convenience; I would like to change the password and user name shown under ACCESS DETAILS - > ADMIN PANEL; to match my old account details. This is so that when I log into Cloudways, I can quickly navigate between Apps and websites without having to rely on browsers to store passwords for admin panels. This is why I was originally attracted to cloudways, but then realised after migrating that i had to use other logins.

                                          1 vote
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