Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. WordPress as a Service - WaaS

    It would be great if there was a WaaS WP environment where I could Launch a server with My main WordPress membership site where I sell preconfigured WordPress installations that already have Theme/Plugin setups.
    The idea would be to automate the deployment of a WordPress install that I have already setup, and assign it a subdomain and SSL once a customer has made a purchase
    The automated process would go something like this:
    1) My customer would place an order for a preconfigured WP Install.
    2) Upon successful check out, have an automation triggered that does the following
    a. Clones…

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
    • Varnish mobile device detection for Magento 2 website

      Mobile eCommerce is more and more import than before, so many eCommerce will optimize their website for mobile devices, one of the best ways is to develop a new layout for mobile devices.

      If the webmaster wants to set Varnish cache for their Magento 2 website and if the website has more than one layout (one layout for a desktop computer, one layout for mobile devices(smartphone, tablet, etc.)), then they need to set mobile device detection for varnish cache.

      In our opinion, set varnish mobile device detection for Magento 2 website is very very easy, because of all the necessary…

      3 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
      • 2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
        • Transferring of [application] from one server to another Client Server - Both are using cloudways

          Hello,

          It would be pretty easy process for users consider in the following scenario:

          1. Transferring of application from one account to another account.

          2. Only when both users are using cloudways.

          Now transferring of server is available. Just like that it would be great to transfer individual application to another cloudways account.

          Hope it will get soon implemented.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
          • Add Telegram as a new channel for CloudwayBot

            Please add Telegram as a new channel for CloudwaysBot
            https://telegram.org
            Thanks

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            • Let use PhpMyAdmin as a database manager

              Anas Siddiqui, one of your team, confirms that your database editor is incomplete: «you can delete the table but the column delete is not possible, you delete the rows only» and suggested me to leave a feedback.

              I've already read the answer "We made long ago the decision to use adminer against phpmyadmin. This is not going to change in the short term." but why?

              You did a great tool, all based on making life easy for users, and then you chose to make the deployment of PHPMyAdmin not easy... why?

              2 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
              • LEMP Stack with Apache removed

                Our testing is showing 2-3 times faster performance from a pure LEMP setup with Apache removed and NGinx as the webserver for php-fpm FastCGI.

                I strongly suggest you should have this as an available option for those with more resource-intense applications (eg: any with 20+ plugins).

                Sorry but until that is an option we can only use Cloudways for development instances to test how the applications run on a slower inefficient application stack.

                18 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                • Add "auto_prepend_file" to enable WordPress WAF (Web Application Firewall) plugins

                  Add "auto_prepend_file" to enable WordPress WAF plugins such as Wordfence, Ninja Firewall, iThemes Security etc.
                  -
                  It would be ideal to have this option at the app level (under application settings) in order to configure a different WAF per installed app, but if that's not possible for now it's ok to have it at the server level (under server settings).

                  2 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                  • Disallow changes to core app files

                    I created a staging server. I need to give devs access to build our app. It appears sFTP allows full access to all the core files. A rogue dev could edit core files and we would'nt know. Once copied over to the live site, our website would be compromised and hacked.

                    Cloudways needs to create a setting that allows account owners to configure whether devs have access to CORE app files. IF enabled, anyone with FTP or SSH access should NOT have access to core files of the app.

                    or ALERT the admin if any changes were made to CORE…

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                    • Disable Vanish by default.

                      It never works out of the box and always causes errors on anything but the simplest sites.

                      I always have to disable it on most sites whilst uploading, file scanning etc.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                      • 2 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • error on SMTP settings page

                          I just accidentally entered the incorrect password for my SendGrid account, but there was no indication on the SMTP settings page. When my site failed to send out emails, I had to contact CloudWays support. They let me know there was an authentication error, and I re-entered my credentials and now it works. If there was some indication that an authentication error had occurred with status feed back on the SMTP settings page, then I would be able to correct it without taking up CloudWays Support's time.

                          2 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Elastic Email params and credentials in Server SMTP section

                                Getting Elastic Email SMTP params and credential in smtp section of the server interface when Elastic Email is selected.

                                At this time, the credential management is messy (need to ask the support)

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • rackspace support directly

                                  The rackspace "add-on" is very missleading.

                                  1st. It really isn't an add-on. An add-on suggests that it will be fully integrated in my Cloudways control panel and that I'll be able to manage my email configuration. An add-on in Cloudways sounds like an easier and better option than buying directly with rackspace because all the integration issues with Cloudways would be already solved, but that is not the case, in fact is the opposite. The add on is basically a "form" and everything has to be slowly done manually through tickets.

                                  2nd. With the add-on we become second class rackspace…

                                  3 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add write permissions to user (~) directory for SSH application user

                                    The application user does not have write permissions to their own user directory (i.e. `~/`). This prevents any application that needs to write to this directory from being run when logged in as an application user, such as git, ssh, npm, etc.

                                    Making the user directory for the application user writable by the application user, so that new files and sub-directories can be created, will solve many issues that myself and others are having running applications when logged in as an application user.

                                    Other feedback ideas this should solve include:

                                    Please enable NPM in SSH when we are using application…

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add an API endpoint to GET SSH keys

                                      You have a way to add, update, and delete SSH keys via the API, but there is no way to list SSH keys. Therefore, if you want to update or delete an SSH key (especially one that you added via the control panel) there is no way to do it via the API because you don't know the SSH key ID.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Clone application settings

                                        When you clone an application, you should have an option to clone also:
                                        - Application credentials
                                        - Domains
                                        - Cron Jobs
                                        - SSL Certificates
                                        - Application settings
                                        - CDN settings

                                        At the moment, the Application Cloning process only clones the files+database, with the result that the app is working but then you have to duplicate all those settings manually in the Platform.

                                        44 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Monit as New Relic alternative

                                          New Relic reach EOL but application monitoring is still important. Maybe MONIT daemon should be a good alternative...

                                          12 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base