Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Create a folder outside main web folder

    For security purposes, i just want to move all uploaded files outside my main web folder.

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Configure MySQL thread_stack to 256k

    The default and recommended minimum setting for thread_stack on 64bit systems is 256k. The current setting is 192k, which is the default for 32bit systems but the stack is built on 64bit.

    2 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Update WP-CLI

    Current versions is 0.21.1, but I have 0.17.0 installed.

    Maybe we can autoupdate once a week?

    1 vote
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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    We are deploying 0.21.1 today along with new Wordpress version 4.4. We are adding too wp-cli updates to monthly application update process.

    Cloudways Team

  4. add elasticsearch service to auto-restart

    Our elastic search service stopped for whatever reason and had to be restarted manually. This makes it quite unreliable because when it does happen it can only be restarted manually. Service should auto-restart like all other services.

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Move from APC to Opscache

    Upgrade from APC to Opcache

    7 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 181 votes
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    41 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    HTTP2 is now fully supported and available for all browsers. It was activated yesterday.

    Customers who already have HTTP2 enabled in their servers, need to disable and re-enable it to update browser support. Other customers, just need to enable it (done from Server Settings in NEW CONSOLE).

    Cloudways Team

  7. Ignore/Strip Cookies for Varnish

    Our WordPress setup sets multiple cookies (from WordPress itself, Google Analytics, CloudFlare, and Third-Party Ad Networks), so every page request after the first will have cookies in the request headers. Because of those headers, Varnish considers it a "Miss" in the cache and passes through to the back end.

    We need a way to be able to tell Varnish which cookies to strip for the sake of caching; on our previous dedicated server setup, we simply stripped the Google Analytics and WordPress (non-login) cookies, and that increased caching significantly.

    14 votes
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    7 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let two-factor authentication remember your computer for 30 days

    Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

    Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

    14 votes
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    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. Easy integration with cloudflare installing mod_cloudflare

    It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.

    But there is an issue that needs to be resolved. The IP address that cloudways sees on $_SERVER['REMOTE_ADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).

    By installing the…

    10 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. ImageMagick extension for PHP

    Since installing Google PageSpeed module is not an option on Cloudways server, I will have to optimize images manually (through my coding). Can we have ImageMagick installed?

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow choosing between PageCache (Phoenix) and Turpentine (NEXCESS)

    The existing Varnish module PageCache has many unsolved issues compared to the highly maintained Turpentine extension. Using Turpentine won't work because it needs custom VCL. It would be great to allow to choose between both solution through Click&Go interface for a better Varnish support.

    11 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    For new servers (Debian 8), Turpentine is the default cache extension we use. It is installed by default on base Magento deployments. This KB explains how to install it if you overwrite our base deployment:
    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    Given the possible issues, we have decided not to automatically update the old Magento deployments (Debian 7). You can migrate your store to a new Debian 8 server if you want to use turpentine (please check all site functionality before taking it live).

    Contact support in case of any doubt/question.

    Cloudways Team

  12. Old version of composer

    Pls update composer (sudo composer self-update)

    4 votes
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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    Composer is now auto-updated on deployment (so new servers get latest version) and recurring updates happening bi-weekly automatically.

    Cloudways Team

  13. Have a client login feature for a single application

    At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.

    We are moving sites from cPanel and some of the more techie clients expect this.

    15 votes
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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Improve Cron job feature

    use the actual cron job in a php project is not secure.

    We need to add the php file in the public_html folder (not secure)
    We can't set an argument to prevent hacker to launch many time the file (not secure)
    We can't use something in the URL like xxxx.php?pwd=yyyy (not secure, same problem than previously)

    Will you make something in these case ?

    thks

    7 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Fix privacy and security issue on fresh WordPress installs

    When adding a fresh WordPress App, the default admin account Cloudways creates adopts the account holders email address. This is also becomes the display name by default, showing up on the front-end, exposing the account holders email address involuntarily. The display name should be set to something other than the email address.

    4 votes
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    completed  ·  3 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    You can already control post_max_size via the “Upload Size” item that you have in Server Settings.

    This sets to whatever value you define the following parameters:

    php
    upload_max_filesize
    post_max_size

    nginx
    client_max_body_size

    Cloudways Team

  17. Exclude pages or URL's from Varnish

    I would like to suggest having the option to exclude certain pages or URL's from Varnish. Most of the time Varnish is great, but in some instances it can cause issues. One particular instance right now is a very typical Wordpress + WooCommerce setup where Varnish causes the site to not save items to the cart. I did heaps of testing and it's directly a Varnish issue.

    However it would be great to keep Varnish on parts of the site where it doesn't conflict, because the performance gains are fantastic. Would be a great addition to the console.

    Cheers'
    ~…

    109 votes
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    45 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Alphabatize Server List in Dropdown

    Please alphabetize the server drop down list found at the top of the screen when viewing the details of a server. This drop down list makes it easy to move from server to server, but it is unnecessarily complicated by having to hunt through the list for what you need.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. get support/make it easy to open a livechat window

    I'm trialling your stuff as of yesterday and I feel locked out of support. There's a problem with my php settings being inadequate for my woocommerce store but I don't know where to fix it. I'd really just like contact to ask that question but I've been trying for an hour already and getting nowhere.

    Q - would I do the following via your site?
    Woocommerce Visual Products Configurator:
    Your PHP setting max_file_uploads is currently set to 20. We recommand to set this value at least to 100 to avoid any issue with our plugin.
    Your PHP setting max_input_vars is…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Slow initial console login when having lots of servers

    I have around 30-35 servers on my dashboard. When we login, it takes around 1 minute to show the list. So everytime I log into CloudWays, it takes around 1 minute to show my server list...It's comming slower and slower as I add new servers.....

    7 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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