Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow Agency Like Functionality - Client Pay

    Hi,

    I really like how pantheon allows you to send clients a link to pay for their server directly from your agency account. If you all could add this functionality that would be amazing. That way we could manage all our clients accounts/servers under one interface. It would also be really great to have a sandbox account with aws or something for dev sites with a free tier or something like that to put website templates in their and use while building out the site. Thank you!

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable/ Disable mod_security

    Please add Enable/ Disable for mod_security . This will increase our servers and applications security.

    2 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Progressive Web App (PWA)

    Make your web console a progressive web app so that we can install directly to our android/ios home screens using "Add to ..." button.

    Also add a service worker for offline access of already loaded data.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Need shrink option to shrink files and database any time from one server application to another server application. Need option like clon.

    Actually, we have two application on the different server. one is our production website and another one is our stage website. some times we need to shrink the code and database of production into stage site. but this option is not here. please provide us these option into the cloudways panel like clone option.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  5. Let the users to set "connection" to Keep-Alive

    I want to install a App on server, the precondition to install this App is one of the server setting as following:
    "connection" : Keep-Alive

    But I find these is no such setting on cloudways.

    2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Increase and decrease RAM and CPU

    I think that it would be really cool to integrate option for increasing and decreasing RAM and CPU only without increasing storage space, which can be done on Digital Ocean platform. Right now we can only increase entire package, but can't decrease it, while on Digital Ocean I can just increase RAM and CPU when my server is busy for few hours and just decrease it when I don't need it.

    3 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. install msttcorefonts automatically

    We tend to use wkhtmltopdf static binary to generate pdf's on our servers. It would be great for msttcorefonts to be installed on the server automatically so that our pdf's will be able to use standard web fonts.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. sftp access by code

    installing/enabling SSH2 PECL extension

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Support for IDN and Let's Encrypt

    Let's encrypt supports IDN (Internationalized domain name), domain names with accented characters. However Cloudways implementation does not support Let's Encrypt with IDN,. Please update the Cloudways code

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. PCRE version too low for PHP 7.0

    Hi there,

    as you can read here: https://secure.php.net/manual/en/pcre.installation.php
    with PHP 7.0.3 the minimum required version of PCRE is 8.38.

    Your servers still use PCRE version 8.35. Dunno if I am the first who experiences this problem, but this leads to PHP sigfault crashes in my applications (TYPO3, Shopware) and they do not respond any more.

    Any chance you're updating to PCRE 8.38 in the near future?

    Thanky a lot,
    Wolfgang

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow systemd from the command line

    Allow access to commands like `systemd` from the command line for automating within scripts and use from the command line.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow restricted server access but full app access to team members

    Lets say you have a staging server with multiple apps/sites on it. A dev on your team might be working on multiple apps on that server, and need access to all of them.

    This is currently not possible, unless you also give FULL server access to that team member. Which then means that just because the person should be able to access and work with all the apps on the server, he/she also has access to potentially harmful settings such as package control, scaling, and even server deletion.

    Simply, all the permission checkboxes are good as they are, but we…

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. autoscale storage

    It would be nice that you are also have the option to autoscale storage.
    If freespace is below X add Y to storage.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix free trial UX

    Welcome to Cloudways
    Emmad
    Sales Agent
    Good
    Emmad
    Nice to see you here. Can I help you with something?
    Client
    Hi, i've got this Laravel app I downloaded, and I'm supposed to check the code and try to get it running *in a sandbox* where it won't be able to contact any other apps.
    I just need to set up a DO server where the firewall does not allow any outgoing traffic.
    But then I came across your thing, and since I've never used Laravel before (being a nodejS expert and ditching PHP long ago) I thought I could use…

    1 vote
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. DTAP : Development, Testing, Acceptance and Production

    It will be very nice when whe have a OTAP street so we can Develop, Testing, aceptance and production in 1, 2, 3, 4 steps to go live and go back.

    something like: http://www.saisystems.com/sites/all/themes/avisione/images/testingGraphic2.png

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Show the full server path for an application in the control panel

    Right now the only way to find the full server path to an application is to log on through SSH and find what the actual folder name and path is for the /applications folder. It would be great if this could be displayed somewhere in the control panel.

    2 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automatic SFTP Credentials

    When setting up a new application, generating SFTP details would be a great idea, this should work for the current logged in user.

    This would make the setup process even easier, let's face it we all use SFTP (with our deployment servers), why do we need to do this manually

    Thanks
    Bob

    3 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. InnoDB memcached Plugin for MySQL 5.6

    Since you offer MySQL 5.6 and install Memcache it would be nice to have a native NoSQL setup using the InnoDB memcached Plugin

    https://dev.mysql.com/doc/refman/5.6/en/innodb-memcached-setup.html

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improved KB

    Simply, what I want to achieve:
    - Great speed
    - Maximize CW feature

    For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

    Here on feedback forum. There's no quick answer.

    On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

    You…

    39 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. Enable one-click install for WordPress in a sub directory

    It would be nice to have a one click install of Wordpress in subdirectory. I am sure this is a feature in demand from many customers.

    13 votes
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    6 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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