Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Back up on google drive

    As to keep old copies of the backup google offers unlimited drive space so if the backup and automatically be done to a google drive will help save lot of space on the server

    1 vote
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      0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Fine grain team member permissions

      Please add permissions/restrictions for:

      Purchasing additional services
      Scaling the server
      Changing packages
      Managing Addons

      10 votes
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        2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
      • OCSP stapling

        Please switch on OCSP stapling. This feature makes access to HTTPS sites faster in case of OSCP present, so avoid clients requests to CA to verify certs.

        11 votes
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          9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
        • Drupal site migration documentation

          I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

          1 vote
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            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
          • 2 votes
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              0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            • Fix the ClicknGo functions that don't work in Firefox

              There's no way Cloudways should have functionality in the ClicknGo console that fails outright when using Firefox. (Specifically referring to clicktocopy buttons). At this point in time, cross-browser functionality should be a given, especially for admin pages.

              Either implement the extra functionality in a way that is compatible with all major browsers, create an automatic fallback solution for no-supported browsers, or at the very least, put a notation on each non-compatible function marking the browsers with which it will not work. As it is now, it's a major frustration that makes Cloudways look amateurish when the reason for the failure…

              2 votes
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                1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

                We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

                Cloudways Team

              • Support Logstash

                To centralize the logs from our many servers we want to use logstash. This makes it easy to overview all our customers servers and catch errors in time. In order to forward logs to an external service where logstash is running the client server (you) need to install Logstash forwarder. See this tutorial: https://www.digitalocean.com/community/tutorials/how-to-install-elasticsearch-logstash-and-kibana-4-on-ubuntu-14-04#configure-logstash-forwarder

                You would need to add a configuration form to your control panel to set the logstash_server_private_address variable.

                3 votes
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                  0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                • COLOR BLINDNESS

                  A lot of people are red/green color blind. Its nearly impossible for me to distinguish that round red/green DOT that represents a server's health status. Maybe change the icon itself to something more descriptive (Server Online, Server Offline, etc.), or put a mouse-over description.

                  5 votes
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                    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                  • Capistrano Deployment

                    Would be nice to have this tools http://capistranorb.com/

                    1 vote
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                      0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                    • able to set PHP allow_url_fopen off and owner able to add file under root folder

                      it would be nice if we could disable PHP allow_url_fopen I have tried to add a php.ini but it is not working

                      I would also like to put my wp-config file in the root dir but I get a permission error when trying to move it

                      2 votes
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                        1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                      • Set WordPress app database collation to uft8_general_ci instead of latin1_swedish_ci

                        When installing a new WP app, the database collation is set to latin1_swedish_ci. It should be utf8_general_ci. Just change the way the app installer works, to set it to the correct setting when installing a new WP app. Also consider adding the collation to the new WP install's wp-config.php file to help keep all tables using the correct collation: https://codex.wordpress.org/Editing_wp-config.php#Database_collation.

                        We've started to see some issues on some sites due to mixed table collation. This would help prevent issues by keeping everything on compatible variations of utf8.

                        6 votes
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                          0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                        • Can you add polr

                          Polr is a robust open source URL shortner, its more powerful, proper and precise click analytics.
                          The project link and everything can be found here
                          https://polr.me

                          1 vote
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                            0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                          • Force Varnish cache when HTTP Authentication is enabled

                            For development reasons we protect our application with HTTP AUTH

                            After user has been authenticated varnish is not caching the request because of the authorization header always being sent (see default.vcl).

                            Add "unset req.http.Authorization" after auth check on vcl_recv to force caching.

                            3 votes
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                              0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            • Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

                              Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

                              1 vote
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                                0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                • SFTP Mode Like Pantheon

                                  One thing I love about Pantheon is that it already has a GIT server. Secondly, the most fantastic part is that it doesn't add any code in the install until its committed through pantheon's dashboard... in short mimics GIT Push.

                                  2 votes
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                                    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Optimize the performance of the Object cache (W3TC) in the WordPress admin panel

                                    Enabling "Objects cache" option slows down the admin panel several times and does the admin job uncomfortable. This is confirmed as the objective admin panel page load time, and when I tested perfomance with the P3 plugin. Disabling this option or use "Database cache" instead of "Objects cache" returns the speed of the admin panel at an acceptable level.

                                    I use the W3TC plugin to cache the site in full accordance with your guidelines. This problem constantly exists as in the Cloudways WordPress Cloud Platform and in the Cloudways WooCommerce Cloud Platform.

                                    It seems that the problem requires a more…

                                    14 votes
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                                      6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow setting number of apache threads

                                        We need to increase PHP memory significantly for some resource intensive tasks. To allow the server to still have enough memory, we should reduce the number of Apache threads. Please provide this capability.

                                        2 votes
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                                          0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Use Zeroclipboard instead of flash for the "click-to-copy" functionality

                                          just a request - on the application dashboard, you have all the usernames and passwords for various things (DB, Admin, SFTP, SSH). All of these use flash - it is very hard to use this on Linux machines. Please use what Github uses - Zeroclipboard. See how easily you can copy paste the "SSH Clone URL" on the right side of github: https://github.com/z…om/zeroclipboard/zeroclipboard . it will be massively useful for people like me

                                          3 votes
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                                            1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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