Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Use Zeroclipboard instead of flash for the "click-to-copy" functionality

    just a request - on the application dashboard, you have all the usernames and passwords for various things (DB, Admin, SFTP, SSH). All of these use flash - it is very hard to use this on Linux machines. Please use what Github uses - Zeroclipboard. See how easily you can copy paste the "SSH Clone URL" on the right side of github: https://github.com/z…om/zeroclipboard/zeroclipboard . it will be massively useful for people like me

    3 votes
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      1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Email alerts - technical alerts to one email id and server and billing related alerts to other

      I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

      Thanks.
      Best Regards,
      Eduardo Felippetto.

      3 votes
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        0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      • Better New Relic Alerts

        The New Relic Alert email messages sent by the system are not helpful.

        The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

        Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…

        11 votes
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          2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • add CloudSE for better Offloading

          http://www.oblaksoft.com/documentation/
          CloudSE would help create scalable solutions by offloading to s3

          2 votes
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            0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
          • Add access to Digital Ocean Private networking / local IP

            Digital ocean already provides Private networking through 10.x.x.x IP addresses for droplets in the same region. It would be very helpful to pass this setting through to Cloudways server options and control panel to more efficiently network servers.

            18 votes
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              11 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            • Automated Testing using Behat or Selenium

              Hey Guys,

              we'd like to do behavior driven or automated testing through behat.
              but there is no solution for that.

              Can you guys please look into this -
              http://docs.behat.org/en/v2.5/quick_intro.html

              1 vote
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                0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              • Clone from one server to another multiple times (change user on clone)

                When you clone an app from one server to another, it keeps the same Unix/Linux user and MySQL database name, user and password. Thus, if you clone an app from one server to another, you can't repeat the process later, unless you delete the 1st clone.

                We like to start with a base WP template app and another for WooCommerce. Then each time we start a new project we clone one of those templates to the server it's going to run on. Unfortunately after we do it from the server where the template resides to a new server, one time,…

                11 votes
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                  5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                  The logic behind keeping same creds is that many people use this feature to create test/dev environments, so it is convenient for them to have it like this.

                  In any case, for the flow you mention, you could clone a template from server A to server B. Then on server B, keep the first copy of the app as a template and clone it (on the same server) as many times as needed. Cloning on the same server changes all credentials, so this should work for you?.

                  Cloudways Team

                • Memcached RAM allocation

                  You must add an option to change how much memory can be allocated to Memcached

                  1 vote
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                    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                  • Drupal secure on install

                    Please could you find a way to keep up-to-date with Drupal core security updates (eg. current 7.38 has a critical security flaw). It's a PITA to get a security email immediately on install and have to go in and update. Isn't there a way to pull the latest secure core as part of your install process?

                    Thanks, Neil

                    3 votes
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                      0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                    • 6 votes
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                        4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • 2 votes
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                          1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                        • Offer Cloud Hosting Provider Wable.com

                          Wable is similar to Digital Ocean but superior in terms of raw power value per dollar. Wable is similar to Vultr but again, superior in terms of raw power per dollar. Many people online Vultr as an alternative to Digital Ocean, if that is you, check out Wable.

                          18 votes
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                            2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                          • To introduce the software also in italian language.

                            To introduce the software also in italian language

                            1 vote
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                              0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • Offer Ramnode VPS

                              Please offer ramnode as an option. They have good track record of positive reviews, and their specs depending on price range is even better than DO.

                              12 votes
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                                0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                              • How to setup the sender mail for each website, please?

                                Hi,

                                I am using Gmail SMTP for current server, which related email is sinoceo@hotmail.com.

                                Now I am testing Magento website, which when customer place order or signup, the Magento will send related email to the customer but the sender always is honestyplus@gmail, which is our Gmail account for Gmail SMTP. But we need the sender if what we setup, such as info@thumbpackaging.com for thumbpackaging.com website. So how we should setup, please? I believe it's related with the server because I am also using other server from Knownhost.com, which we launched many websites and the sender both are different according…

                                4 votes
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                                  3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
                                • Option to run apache as www-data

                                  It would be good if there was an option not to run Apache as the same user as SSH / file owner. That way it would be possible to make files & folders read-only as far as the server / PHP is concerned.

                                  3 votes
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                                    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Option to DELETE account quickly

                                    This is a follow-up to this: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/9504162-option-to-close-account-quickly

                                    As I said, what I am suggesting here is a quick way to properly CLOSE/DELETE an account.

                                    Cloudways currently does not offer such an option.

                                    1 vote
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                                      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                    • You guys should have a BigBlueButton Server option

                                      As you already support moodle. Adding a BigBlueButton option would be amazing.

                                      http://bigbluebutton.org/

                                      This perfectly complements Moodle and allows educators to deliver realtime presentations to students via conferencing.

                                      Plugs right into Moodle and is free and open source.

                                      5 votes
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                                        0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Symfony Tutorial

                                        Symfony setup tutorial

                                        1 vote
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                                          0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 4 votes
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                                            0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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