Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Send Emails When Cron Job Fails To Run

    The only way to tell if a cron job has failed is to log in to the console and type mail.

    It would be great if these where emailed much like the DenyHosts Messages are.

    24 votes
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      0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    • Block semalt.com and associated sites Bad Bots

      Semalt.com is causing problems for many sites across the web and is messing up Google Analytics results and reports. I've also read that they do not adhere to robot.txt protocol.

      I've added some rules to my htaccess. as they keep creating different domains that they send bots from. I tried to deny their IP in htaccess but this caused a 500 server error for me.

      I was wondering if you'd ever consider blocking these sites server side for all your customers.

      7 votes
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        0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
      • Enable long term off site data backups using Amazon Glacier

        Enable the export of long term backups to Amazon Glacier storage, this would also assist customers to store more frequent (hourly +) backups.

        20 votes
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          3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
        • Server Settings Guide

          A Guide in the Knowledgebase explaining how to best configure our server settings in the ClicknGo panel. Especially now that we have Advanced Settings, it would be nice to know what the Cloudways team thought would be the ideal settings.

          13 votes
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            1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
          • Regarding Rackspace Email

            Just a suggestion for your marketing strategy and pricing team.
            Rackspace provides a solid service including fast phone support and other benefits. While Cloudways (as a reseller) is not providing the same level of service as does Rackspace for their normal level of service and features yet charges and equal sum $2/email address.
            This in actuality - as far as I can see at the moment - is a negative benefit for a Cloudways client.
            Maybe the benefit of Cloudways Rackspace would be that it is a cost savings - Maybe providing something different - not less than - for…

            4 votes
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              4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

              We are going to move the Rackspace Email add-on to $1/mailbox from December (so at cost).

              We don’t want email to be a hurdle for people who want to come on-board.

              Cloudways Team

            • Add ability to exclude folders on the migration tool.

              The Cloudways WP Migration tool needs the ability to exclude folders from the backup. It says already that sites over 200mb won't work, and most of the sites I manage have upload folders with large media files. I know I will have to transfer these myself via FTP, but if you added the ability to exclude the folder, the rest of the migration could still happen.

              8 votes
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                1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
              • Add the F1-Micro hosting plan for Google Compute Engine

                Due to its specifications and Google's infrastructure, the F1-Micro plan will be a great addition for CloudWays, since the other entry-level option from DigitalOcean is just not sufficient.

                2 votes
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                  0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
                • Concrete5 click and go yes please!

                  Concrete5 is become a main stay for us and would love to see it as a click and go app

                  1 vote
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                    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                  • BoZoom

                    use this module to optimize load of your prestashop backoffice

                    4 votes
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                      1 comment  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
                    • Subversion support

                      Please allow users to use Apache Subversion on hosting.

                      2 votes
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                        3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                      • More Integrations..

                        I'd like to see add-ons/integrations for services like:
                        - Segment.io
                        - CloudFlare
                        - New Relic
                        - Pingdom/StatusCake

                        77 votes
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                          5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                        • Sphinx and Solr engine

                          Magento search is probably a problem for most of Magento user and I think Sphinx and Solr are what all Magento store need. So if these engine can be installed, it must be very convenience.

                          36 votes
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                            10 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
                          • Resource Boost

                            It would be nice to be able to boost performance briefly by purchasing some temporary resources and then to be able to go back down, during development

                            2 votes
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                              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                              • Client subscriptions

                                As we have clients websites on our server we need some way to make sure that they do not use more space etc. than what their subscription offers. Would you consider offering that option?

                                6 votes
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                                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                • MongoDB Please

                                  I already use digitalocean. We usually configure 2 servers per app one for php (with Nginx+ apc cache) and another one for Mongodb. Would be great to have cloudways with this configuration as the other tools you offer are great.

                                  Thanks

                                  61 votes
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                                    15 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Modification of Moodle App installation

                                    I suggest modifying the current Moodle App installation so the moodledata directory is not in public_html.

                                    5 votes
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                                      under review  ·  2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I would like to see a strong FAQ section.

                                      it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

                                      20 votes
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                                        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add option to be notified about all team activities via email

                                        It's easy to forget to mention all team members is ticket creation form. Would be nice to have team member setting that enables notification about all activities going on: new tickets, ticket updates, comments etc.

                                        7 votes
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                                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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