Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Improve permission settings

    I notice when you change the shell username to something else, it doesn't change the ownership of the directories and files in the public_html directory. You have to do an additional step which is Reset Permissions to have it reflect the changes. Maybe have function to also reset permissions when you change the shell username.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. WordPress Multisite + WooCommerce + VARNISH

    I have an Multisite Application, and i have WooCommerce installed!
    Also i have WProcket, and i used Varnish... and my site was like a ROCKET!

    BUT WooCommerce dont work with MultiSIte Varnish configurations...

    It would be great if you could support WP MultiSite + WooCommerce + Varnish!

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please update libtidy

    The one you have is from 2009! and there is no way for using to manually install the new version.

    http://binaries.html-tidy.org/

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Singapore datacenter for Vultr

    https://www.vultr.com/locations/ SG datacenter is available. Please consider support this too. Thanks.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Papertrail

    Please evaluate the possibility of sending the logs to Papertrail.
    Papertrail would be extremely useful for logging and debugging.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make Auto-Healing more effective

    It happened already a couple of times that my Wordpress Database crashed and it couldn't recover by itself.
    Instead I have log Stop the Server and Restart it.
    Could this happen automatically?

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please, stop rounding off charges!

    I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  8. Is it possible to set hostname default to clients domain?

    Hi,

    I am the developer of WHMCS Digitalocean reseller module and WHMCS Serverpilot reseller module. I am interested in your service and found you are now providing API's to manage your service. So it peaks my interest to develop a module for whmcs similar to my previous modules.

    Before that, i have some questions to get answers?

    1. Is it possible to set hostname default to clients domain name or something else instead of app-xxxxx.cloudwaysapps.com? So that it makes the module some what white labeled.

    2. is it possible to get developer account/server to test my module in live?

    3.…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. More repositories to one application

    Now we can add only one repository do application from admin panel - If I want to add another repository I must to do it via SSH - this is
    impediment and totally incomprehensible.

    Thanks.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Use supported PHP timezones (America/Chicago instead of US/Central)

    Some of the PHP timezones listed on the basic settings and packages page are not supported by PHP. For example, I can select "US/Central" as a timezone, but PHP only supports "America/Chicago", which isn't an option. See: https://secure.php.net/manual/en/timezones.others.php

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Implement OpenSSL 1.0.2 (or later) for Chrome to benefit from HTTP/2 using ALPN

    See the "Note:" section below:
    https://support.cloudways.com/enable-http2-on-websites/
    which says:
    "Currently HTTP/2 via NPN is supported at Cloudways. ALPN requires a more recent OpenSSL (1.0.2), which are not yet made available by Debian. If you are using the very latest build of Chrome, you will not be able to take advantage of HTTP/2 on your websites, because Chrome has dropped support for NPN. You will continue to access your websites on HTTP/1.1."

    I'm looking to get ALPN (Chrome) support for HTTP/2, see also:
    https://www.nginx.com/blog/supporting-http2-google-chrome-users/

    I've already gone to Debian 8:
    https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

    Wondering when Cloudways will offer OpenSSL version 1.0.2?

    Thank you!

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Tiny Tiny RSS as an app

    Allow the RSS reader Tiny Tiny Tss to be installed on Cloudways. https://tt-rss.org

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. 9 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add iowait to the monitoring system for better CPU/HDD Monitoring

    iowait tells us how much time the CPU is waiting for the HDD - which would be very useful when identifying the bottleneck on a server so we can better decide what and when to upgrade

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add PHP and MySQL Timezone GMT +1 BERLIN again

    The PHP/ MySQL Timezone for GMT +1 Berlin is missing in the server settings tab.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Generate Wordpress users directly from the CW Dashboard

    I change my password on a regular basis. So, when I clone apps, the password given by the CW Dashboard doesn't work. It would be great to force the system to create that user.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add support for symfony

    Hi,
    Please add support for creating apps in symfony framework

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Always populate raw post data

    always_populate_raw_post_data settings

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. Update W3 Total Cache to fix-w3tc via Platform Console

    Enable to update existing Wordpress Applications using W3 Total Cache to update to fix-w3tc (https://github.com/szepeviktor/fix-w3tc)

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base