Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. allow users other than master to run composer install / update

    Running composer install using application credentials rather than master credentials gives an error.

    It's important to be able to use application credentials for deployment processes so they are isolated between applications.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Accept domains with special characters, like ä,ü and ö

    Many new domains contain characters you exclude from adding in your domain management. This is problematic and you should change this.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add sudo commands

    Sudo commands would be very helpful because many people could use them.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Control panel change

    For convenience; I would like to change the password and user name shown under ACCESS DETAILS - > ADMIN PANEL; to match my old account details. This is so that when I log into Cloudways, I can quickly navigate between Apps and websites without having to rely on browsers to store passwords for admin panels. This is why I was originally attracted to cloudways, but then realised after migrating that i had to use other logins.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add an outgoing email address to the SMTP admin

    It should be possible to add a default From address for outgoing emails in the server SMTP admin section. Currently they send as [app id]@[server id].cloudwaysapps.com, which can cause emails to bounce due to validation failure.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Activate my account

    i have problem, after i create my account cloudways i can't login and i can't do a live chat,nothing are working
    its saying for i can login,supports must activate it

    help me please

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please provide Custom OS installation of Linux all versions or Provide iKVM Access so customer can install any required OS himself

    Please provide Custom OS installation of Linux all versions or Provide iKVM Access so customer can install any required OS himself

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. include ALL digital ocean plans

    Digital Ocean offers you “flexible plan” droplets. Such as 1gb ram with 3 cores. Couldn’t this be implemented with cloudways so we have more choice?

    At the moment I need more cpu power but I don’t require additional ram.

    Allowing the above will help my situation.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. SMTP settings at the application level

    I would like to set SMTP credentials in a per application basis, that would give us the ability to send emails using a different SMTP account for each application/website.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  11. Collect managed migration information via an SSL web form.

    The information required for a managed migration being submitted via a plain text email is sub-optimal. Using a web form on the cloudways site would allow the information to be collected and encrypted in transit.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Set permissions in private_html

    Apparently, in a standard php setup, I can only set permissions in the publichtml folder, but not in the privatehtml folder, even not with the permission reset button in the cp. This makes it impossible to place my cms system above publichtml. So please give us chmod possibility in privatehtml

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Not able to install the server dependencies - php-ssh2 & php5.6-zip

    Can you add these "php-ssh2 & php5.6-zip" modules my server now? We are not able to install these by using 'apt-get install' command. It shows error "E: Could not open lock file /var/lib/dpkg/lock - open (13: Permission denied)" . Even cloudways support teams are not able to install.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Better mega pixels

    Enable use for multiple purposes

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adding Varnish-Support for eZPlatform

    We would like to use Varnish with ezplatform CMS.

    See the required configuration here:
    https://github.com/ezsystems/ezplatform/blob/master/doc/varnish/vcl/varnish4_xkey.vcl
    https://github.com/ezsystems/ezplatform/blob/master/doc/varnish/vcl/parameters.vcl

    Can you provide a plugin for ezplatform or make it possible to use own .vcl files?

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Support Oceandigital DNS

    Please add posibility to use Oceandigital DNS in cloudways panel.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Server speed

    tools.pingdom.com lets me see the pageload speed of my site from various countries. I'd like to be able to compare servers before buying.

    e.g. I tried Vultr in Singapore - very slow loading into Australia. Moved to Linode in Freemont - 2x the speed for the same site.

    Took 2 days of setup and testing and trial accounts to work that out - perhaps there is an even faster server? I can't try them all.

    Just put a 1mb web page on each server. Publish the url. Now I can compare at GTMetrix or Pingdom to choose the best server…

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Check applied promotion code

    hopes can have a page to let customer check applied promotion code by themselve

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. allow setup without "chat".

    I'm blocked and can't even log in to support without "chat" but "chat" says it can't work. So I'm stuck :(

    Users should be able to log into support at minimum to find relief. So I'm typing here since you'll let anyone type here.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. Install browsers for testing (firefox, chrome)

    It would be nice to have the possibility to install the browsers on remote machine in order to have tests running for nightwatch.js

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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