Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Show Varnish authentication key in the console

    I followed the below guide for setting up Varnish with Magento and had to ask support for my Varnish Authentication Key.

    Could this show in the console or something?

    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    5 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add a warning for Git Deployment

    At the moment, if you try to set up Git for your deployment but you do not add your SSH key to your GitHub/BitBucket account, when you press the refresh button in order for it to find your branches, it will come back completely blank with no warning. So for new users or users that aren't familiar with Git, they will be left wondering what the issue is...

    I propose that you add a warning/alert. For example - "Access denied - make sure you have added your SSH key to your Github account"

    4 votes
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Securi Auto Site Scan every 24 hours

    Add a securi site scan bundle for an extra $5 per month for a scan and report every 24 hours

    5 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. Vultr bare metal option

    Vultr now offers dedicated bare metal servers at a good price when I compare it to the virtual servers and maybe to the cloudways pricing too.

    So it would be great in the future to be able to clone over to bare metal dedicated from digital ocean or other provider. I only propose this if there is actual countable benefit over your current virtual options. Well it definitely makes a difference to applications that have a high load and traffic.

    Vultr also offers Ddos protection.

    6 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. 5 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Update PHP 7 to 7.0.2–7.0.4 (supported by Magento version 2.0.1 and later only)

    We can not update to Magento version 2.0.4, because send me error "PHP Version Check", I am check and the version 7.0 do not support by magento

    8 votes
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  8. Another Reset Permission Setting - But Secure

    I see you have a reset permissions to - but we need a lock down reset permissions, one that goes 755 for folders and 644 for files. Your current one is great for releasing security temporarily, but after that, we need to resecure sitewide.

    2 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. eAccelerator

    Enable eAccelerator.

    2 votes
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Better Cron hinting

    I would like to see better Cron schedule hinting. I was attempting to set up my cron tasks for a Laravel application and I had to resort to getting help from support. I never would have been able to guess the proper directory without help.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Simplify the billing system

    Simplify the billing system. At the moment, the billing system is confusing and difficult to follow as you have to pre-pay funds, and then get invoiced separately. Why not just charge via credit card each month? I don't understand what the purpose of the current system is? People are signing up for Cloudways to simplify things, and you're making the billing more complicated than it needs to be.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. add html_errors option

    Allow us to turn on and off the html_errors option so we can get pretty html PHP errors.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. 4 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rails hosting

    ROR hosting simplified would be great, any future plans?

    4 votes
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow bringing our own servers

    We should have the option to import my existing digitalocean server.

    3 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  17. stay online

    live chat is not online. i dont know how to reach you guys

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  18. Deploy to all sites sharing upstream git repo

    Provide an option at the server level to pull from git repo to all sites which are sharing the same repo

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to upload or enter .env information

    Be able to upload a .env file, or enter the .env key/pair values in the console. Many frameworks (such as Laravel) utilise the .env file to change configuration between dev and prod, and they should never be pushed via git.

    9 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. ESI Includes are not working

    ESI Includes are not working on my server. I contacted tech support and they said to suggest it here.

    I have done a test here - www.preciousfaithdesigns.com/test2.html

    It is not my website, because I have bypassed Magento 2 in the test.

    Magento 2 utilises ESI includes and in production mode not having ESI includes breaks the site.

    Could you please find out why ESI Includes are not turned on for my sever? My test shows ESI includes are not working.

    Tearing my hair out.

    Thanks

    3 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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