1 voteAdminCloudways (Admin, Cloudways) responded
Michael, we definitely allow SFTP access https://support.cloudways.com/how-to-connect-to-your-application-using-sftp/.
About database access, it can only be done via SSH with the master credentials (https://support.cloudways.com/how-to-manage-your-databases-using-mysql-workbench/). For security reasons, we can’t leave the mysql port open to the world.
Cloudways TeamMichaelR commented
Any further comment on this? No resolution has been proposed.... thanksMichaelR commented
Thanks, yes I know you allow SFTP access. CodeGuard for some reason isn't working though. I asked them about it about and they said,
"At this time, we do not support backups for websites hosted with CloudWays. To be more specific, the SFTP server daemon that CloudWays uses returns directory listings that our SFTP library cannot read. This issue appears to be specific to sites hosted with CloudWays."MichaelR shared this idea ·