Two more suggestions regarding backup. Beside a full server restore option, APP restore - single or in bulk.
1. the option to restore IN ONE GO all apps on a server to a previous version. Think of an automatic update gone wrong.
2. On a newly(/existing) created server the option to restore an app by file upload.
3. On a newly(/existing) created server. Bulk APPS restoring - say by pointing to a server folder where al the files would be copied over FTP. Or pointing to other cloud storage providers where the files would likely be kept. i.e. Amazon S3, even Dropbox as it's a good alternative to FTPing all files in.
The backup as it is currently does not give me peace of mind in case of catastrophic server failure or deletion.
Think of a website design studio offering hosting the websites for each client. There are hundreds of clients per server.
At this moment if you lose a Cloudways server, the only to recover it back is an excruciating and VERY time consuming task of creating, reconfiguring settings and restoring the files and databases one by one.
What I am suggesting is a full SERVER and APPS SETTINGS BACKUP along the current backup. AND a corresponding option of RESTORE/CREATE SERVER & APPS from an existing backup set.
So the only extra info you need to save is XML files with the server and apps settings that would allow recreating the server and apps in one go. Now that's peace of mind!
A studio would not have the man power for the hours it would take to redo everything in a timely manner in case of disaster. It would results in a lot of unhappy clients and business loss.
I hope you see my point and the relatively ease of implementing it along the existing backup solution.
33 votes6 comments · Service Improvement » Server Configuration Improvements · Flag idea as inappropriate… · Admin →
Agree. We need a better way to do this things. How about being able to create a new server and assign the IP from an existing server if desired?
After some difficulties with Cloudflare, we have spoken now with Sucuri (https://sucuri.net/). They offer malware removal, website firewall (providing DDoS protection among other things, requires DNS redirection to point to their firewalls) and site scanning (via local agent). All features independent (we can offer all or some).
We are thinking that a better approach to solving our customers problems when it comes to security and performance will be to offer (as add-ons) Sucuri (security centric and very focused on our most common apps) and MaxCDN (pure CDN focused on performance).
Any one has had experience with Sucuri? We have already tested (and in talks with them) and looks very promising.
Let us know thoughts on this (Sucuri + MaxCDN) approach (vs Cloudfront). We know this is well overdue and want to get it rolling.
A built in DDOS protections would take the cake :)
+2 for CloudFlare
+1 for CDN77 + Sucuri
+5 to adding an easy to use, easy to do ... option to have separate database servers, Load Balancer, high availability ...
Yes! to simplicity, but that doesn't mean you can't add complex features while making them simpler and easier to use for the "masses" :).
Take these complex aspects of hosting and make them into simple to configure, deploy & manage solutions - just like what you did so far with single VPS. Then you would have a better alternative to the do it yourself self-manage solutions out there. Clouways would open up using this advance architecture to everyone. And this is certainly matching perfectly the your current customer profile. That would be a crazy competitive advantage in the space.
Keep in mind that the customers that go VPN route are not the Wordpress.com build your own blog type or $1.99 shared hosting. Are more advanced and with higher requirements and expectations when it comes to hosting.
While you can boot with a simple solution many will get to a point where they learn about and will want these options. Now its up to you if you want to retain these customers or are fine to have a big hole in the bucket so to say.
We are going to move the Rackspace Email add-on to $1/mailbox from December (so at cost).
We don’t want email to be a hurdle for people who want to come on-board.
And if you add a self manage control panel instead of having to create tickets to add/remove mailboxes that would make it usable too. This is the reason I've been searching for an email solution for the last 2 weeks. Just found what might be the solution OpenSRS hosted email.
If we wouldn't have to rename them manually would be better. Why not update/sync the name to the current CNAME or the app name?
134 votesAdminCloudways (Admin, Cloudways) responded
For people that wanted to add CW as a WHMCS module, we are releasing a full-blown API this month that will basically allow you to do anything you do via the console, and that should allow you to create the WHMCS module.
Our dev team can help anyone trying to make it happen.
Beside AWS, would be even better to have multiple options for common cloud storage solutions like Dropbox, Google Drive, Microsoft OneDrive... And just as we can choose currently to put a local backup copy we could directly have it saved on lets say Dropbox or Glacier instead of FTPing in.
On top of it an alert system for failing (optional successful) backup jobs would be good to have in place.