CloudwaysAdminCloudways (Admin, Cloudways)

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  1. 328 votes
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      CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

      Hi Sheryl,

      Since in a clone process we do not carry forward associated/mapped domains of the source, instead replace domain to subdomain of cloudwaysapss.com, therefore it doesn't make sense to clone the SSL from source to destination.

      As for cannot create new certificate, could you please provide more details perhaps create a support ticket, you should be able to create one without any trouble.

      Cloudways Team

      CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

      We aim to be flexible on how people can use our platform, so git integration, server cloning and application cloning give lots of room for it. Understand that no so convenient as having dev/test/prod envs by default when you launch your app as others are doing but on the other side gives freedom to organize things in your own way (i.e. staging, test in one cloud provider and prod in another like some people do).

      Guess you have taken a look at:
      http://www.cloudways.com/blog/git-integration-on-cloud/

      To have an idea about what people is doing.

      In any case noted!

      Cloudways Team

    • 68 votes
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        CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

        At the moment, support for additional vhost for the sub-domains or pointing to separate webroots is not available.

        However a solution for your scenario would be to add 'Additonal domains' through Cloudways panel and instead using separate webroots, specifiy the static/media paths in URL with additonal domains in Magento Admin

        For e.g if you have additional domains static.yourdomain.com and media.yourdomain.com for static and media paths respectively.

        First you can add them as additional domains through Cloudways Panel, this would map the additional domains/sub-domain to your application

        Then in Magento panel: stores -> configuration -> web -> Base URL or Base URL Secure (in case your setup is on HTTPs) for magento 2.X, set path in following manner

        static.yourdomain.com/pub/static/ (for static)
        media.yourdomain.com/pub/media/ (for media)

        Setting this way enables you to gain the performance, as having the additional domains/sub-domains will increase the number of parallel downloads that the browser can perform.

        Hope that answer your question

        To read how you can add additional domains/sub-domains please follow this KB: https://support.cloudways.com/what-is-the-difference-between-primary-domain-and-additional-domains/

        Regards,
        Cloudways Team

      • 343 votes
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          CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

          Two things to consider about Vultr (and in general all providers) pricing:

          1) Server sizes

          Vultr's $5 (1GB), $10 (2GB), $20 (4GB) and $40 (8GB) plans are marked up to $11, $23, $44, $84 per month
          DO's $5 (512MB) , $10 (1GB), $20 (2GB) and $40 (4GB) plans are marked up to $7, $17, $34, $70 per month

          We compute the server size, when calculating our pricing. Why?. As (unlike other competitors) support is a big part of our service, bigger servers generally mean bigger/more sites and so, potentially more support.

          In this sense, and as per Brendyn last comment, you need to compare 1GB Vultr server with the 1GB DO server (so $11 to $17, +$6 and +$7 on top of infrastructure price, which is quite consistent).

          2) Deals

          We do not get the same deals from all providers, so Cloudways final price may differ slightly between them.

          In short, Cloudways server prices are a function of the server size (each size has a specific and consistent % mark up over infrastructure price) and infrastructure costs for Cloudways (that depends on the deal we get from each provider).

          Hope that makes sense.

          Cloudways Team

        • 12 votes
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            CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

            A nice customer wrote this handy blog post:
            http://www.sebastian-haselbeck.de/installing-flarum-on-cloudways/

            You can use it while we don't have it in our application list.

            Cloudways Team

          • 747 votes
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              For the last couple of month we have been doing preliminary work on this. We are working on a cluster like solution that will provide high availability and easy scalability while offering a high degree of control and customisation. We expect to have an alpha version available at the end of the second quarter.

              Will keep you posted.

              Cloudways Team

              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

              Hannah, if you mean Kyup, yes it is live already: https://www.cloudways.com/blog/deploy-web-apps-on-kyup-cloud/

              Cloudways Team

              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

              The agent that spoke with Stefan, was referring to Kyup (and probably was not clear enough about it).

              As it stands and with the features it brings, Kyup is an alternative to a full blown web farm with load balancers, auto-scaling groups, shared storage, database layers ... This is based, as explained, on following features:

              * Instant auto-scalability with no downtime (currently just up, down coming soon).
              * High availability (when using distributed storage that will be available this month) with nearly no downtime (2-5s). Server can restart in new physical server automatically in case of issues with the physical server where it is hosted.

              For customers who need all cluster features, we have started to work on a cluster option based on containers that could be deployed on top of any infrastructure with a minimum number of three servers. We will be performing R&D throughout Q4.

              Cloudways Team

              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

              We are working to integrate a new provider with a new technology (containers on bare metal) that will solve most of what a load balanced / multi-tier infrastructure would provide with much less complexity (and of course cost).

              What we aim at being able to offer with the new provider:

              * Nearly instant provisioning (<2s).
              * Instant scaling (<2s with no downtime).
              * Option to schedule scaling (date/time) or set auto-scaling based on CPU/Memory usage (again nearly instant scaling <2 with no downtime).
              * High availability via live migration between physical hosts (to be available soon).

              We think this is the way the market will go to solve the customer problems that were solved (up to now) via load balanced environments.

              We will keep you posted.

              Cloudways Team

              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

              We are considering how to better solve the multi-tier / auto-scaling / high-availability problem. As you know, our main focus is simplicity, so we need to consider it in this context too.

              We have some ideas about it but need to develop them.

              Cloudways Team

            • 498 votes
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                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                By now we have added a "Clean Wordpress (no Cloudways optimizations) option for Wordpress deployment. It will have no plugins or any other Cloudways customization and can by used by those of you who want to start with a clean slate.

                We keep researching on caching plugins meanwhile.

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                That is the publication date, not the update date.

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                We have updated the W3TC KB:
                https://support.cloudways.com/wordpress-w3-total-cache-configuration-for-optimal-performance/

                As for the easiest way to update your WordPress installs, as you may know, all our servers come with wp-cli pre-installed, so you can easily update W3TC, login in via SSH to your server, moving to the web root of your WordPress site and executing:

                wp plugin update w3-total-cache

                Hope this helps.

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                0.9.5 is being deployed with new WP installs. We are finishing testing all new settings and will update the W3TC configuration KB very soon.

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                We are following this closely and discussing options.

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                By now we are keeping W3 Total Cache and deploying on top of it https://github.com/szepeviktor/fix-w3tc to keep it updated and supporting latest features.

                None of the other free plugins we have tried has given us the level of flexibility W3 Total Cache does.

                Of course, the best alternative we have found is paid WP Rocket https://support.cloudways.com/how-to-configure-wp-rocket-plugin-wordpress/ that integrates pretty well with our platform.

                We continue to scan what is available and listen to your suggestions for improvements.

                W3TC + https://github.com/szepeviktor/fix-w3tc will be deployed in next few weeks.

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                Thanks for your feedback. We will consider it. Any suggestions as alternatives?

                Cloudways Team

                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                W3 Total Cache is integral in our Wordpress integration to Varnish, and Varnish in integral part of providing a fast and optimal WP experience.

                Also, from our point of view, we need to deploy optimally configured applications to work with our stack and this may include deploying certain plugins (like W3 Total Cache) to better integrate a given application with the different components of our stack.

                Of course, a customer can decide to completely override our predefined settings (i.e. uninstalling W3 Total Cache) but more often than not, this will lead to degraded performance/experience.

                In fact we plan to come up in next quarter with a new tool to detect apps not optimally configured as per our standards, and provide a single button click fix for it.

                In any case, even if we disagree, thanks for your feedback.

                Cloudways Team

              • 3 votes
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                  CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                  Hi Alex:

                  Thank you for your post.

                  As you rightly point out, this functionality is available and possible through the PHP Settings feature provided on the Platform. Have you faced any issues with getting it to work with environment variables?

                  By providing a new section, I see users having the following advantage:

                  a) A consolidated view of custom defined PHP env variables and their values.
                  b) Instead of users typing "env[VAR_NAME] = VAR_VALUE", they will be typing "VAR_NAME = VAR_VALUE" in the new section.

                  I agree that it will bring some ease to users and provide a slightly cleaner alternative that what is available right now. However, I am trying to determine if, as a user, you will find that it will really provide value to users, since what this new section will achieve can already be achieved through the PHP Settings section?

                  Thanks.

                  Cloudways Team

                • 24 votes
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                    CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                    Thanks for the suggestion. We have been discussing how to better address this (as limiting bandwidth can be dangerous for users with legitimate traffic increases).

                    One option would be to create a Cloudways Bot alert in case of significant traffic spikes and leave it to the customer to decide what to do.

                    Once we have a more defined approach we will update here.

                    Cloudways Team

                  • 3 votes
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                      CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                      Hi Max:

                      Can you please help me understand the use-case for this in your particular scenario?

                      By changing the webroot for your application (under Applicaiton > Application Settings > Webroot), you can have your code deployed under public_html/ but served to the public from a directory within it.

                      Cloudways Team

                    • 6 votes
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                        CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                        Can you please elaborate in the advantages over current infrastructure providers that you see if we add Packet?. Which will be the use case?

                        Cloudways Team

                      • 4 votes
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                          Hello Yordi:

                          I am sorry you had to go through that much trouble.

                          Could you please help me understand how you were trying to use Gulp here that didn’t work?

                          It is true that at this point in time we don’t support global installation of Gulp. But you should be able to use Gulp easily.

                          If you have the Gulp dependency defined in the package.json file, then you may run `npm install` to install it. Once installed, if you have a gulpfile.js with Elixir assets defined, you can run gulp by referencing it via `./node_modules/gulp/bin/gulp.js`. It is a somewhat inconvenient, yes, but it should do the job right.

                          Could you please tell me if you faced issues this way?

                          Cloudways Team

                          CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                          Hello Yordi:

                          I logged in with your master user and looked inside your Laravel application (pthsuyabeq). I noticed that the gulp.js binary was not available inside the `./node_modules/gulp/bin/` directory inside your application's public_html folder. So I went ahead and ran `npm install gulp` from inside the public_html folder. After that, I was able to run `./node_modules/gulp/bin/gulp.js` which resulted in a successful run. Can you please check again if this works for you?

                          Cloudways Team

                        • 18 votes
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                            CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                            Hi Frihet,

                            Yes, recently we have introduced new feature through which customers can exclude URLs from Varnish, since it's possible to use Varnish with Wordpress Multisite + WooCommerce and in this context you can follow this blog to achieve this :

                            https://www.cloudways.com/blog/varnish-enabled-multisite-woocommerce-store/

                            Cloudways Team.

                          • 319 votes
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                              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                              We have added backup retention feature (up to four weeks).
                              https://support.cloudways.com/how-to-backup-my-server/

                              Cloudways Team

                              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                              We are checking options to offer snapshot backups (available from all providers but DO) and in talks with DO about it.

                              Cloudways Team

                              CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                              We already have the option to restore a deleted server (we keep backups for 15 days). By now this is an internal feature (due to privileges required) only available to support. But anyone can open a chat and get a deleted server recovered.

                              We will consider other suggestions, as we do with all in our feedback page, to build our roadmap.

                              Cloudaways Team

                            • 1 vote
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                                CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                You can already restore a single application:
                                https://support.cloudways.com/how-to-do-a-point-in-time-restore-of-your-application/

                                Let us know if this is what you meant.

                                Cloudways Team

                              • 9 votes
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                                  CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                  Oregon has been added. Japan will be next.

                                  Cloudways Team

                                • 293 votes
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                                    CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                    Provide a new Add-On, that would create some kind of Block Storage external to the server. This is useful for many projects that require 1TB+ storage. These block storage should be common accessible by all the different infrastructure providers at Cloudways, that would allow also to have the info stored on the block storage accessible from different servers.

                                    CloudwaysAdminCloudways (Admin, Cloudways) supported this idea  · 
                                  • 1 vote
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                                      CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                      Can you please expand?

                                      Cloudways Team

                                    • 106 votes
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                                        CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                        All servers launched since last Feb are using Debian 8 and Debian 8 has git 2.1.4, so it should work.

                                        If you are using older servers (still with Debian 7), then you need to migrate your application to a new server with Debian 8:
                                        https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

                                        Cloudways Team

                                        CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                        Arne, we are working on replacing Debian Wheezy with Jessie as base OS and Jessie already has git 2.1. It will take a while though.

                                        Cloudways Team

                                      • 9 votes
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                                          CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                          Hi Alexander,

                                          Varnish should work with woocommerce[ multisite ], unless you are using custom store routes and other plugin/code that are using non-standard cookies to store session information.
                                          Is it possible for you to raise this with our support team, along with the information what exactly you found is not working.

                                          Cloudways Team

                                        • 17 votes
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                                            CloudwaysAdminCloudways (Admin, Cloudways) commented  · 

                                            It should be available as default on the server.
                                            If for some reason it is not working then please raise a ticket with our support.

                                            Cloudways Team.

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