AdminCloudways (Admin, Cloudways)

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  1. 1 vote
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      1 comment  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminCloudways (Admin, Cloudways) commented  · 

      This and more will be supported in new console.

      Cloudways Team

    • 5 votes
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        1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
        AdminCloudways (Admin, Cloudways) commented  · 

        Migrator for Wordpress is already there:
        https://support.cloudways.com/how-to-migrate-wordpress-to-cloudways/

        Cloudways Team

        AdminCloudways (Admin, Cloudways) supported this idea  · 
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      • 8 votes
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          3 comments  ·  Service Improvement » Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
          AdminCloudways (Admin, Cloudways) commented  · 

          That's definitely a good suggestion that we may consider for 2016. We aim at adding infrastructure providers that bring some distinct feature that adds value to our customers compared to other options and a China focused infrastructure provider seems definitely a good idea.

          We will keep an open mind about it.

          Cloudways Team

        • 11 votes
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            2 comments  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
            AdminCloudways (Admin, Cloudways) commented  · 

            Assume that on top of files, database would also be needed.

            Cloudways Team

          • 4 votes
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              4 comments  ·  Service Improvement » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

              We are going to move the Rackspace Email add-on to $1/mailbox from December (so at cost).

              We don’t want email to be a hurdle for people who want to come on-board.

              Cloudways Team

              AdminCloudways (Admin, Cloudways) commented  · 

              We are going to move the Rackspace Email add-on to $1/mailbox from December (so at cost).

              We don't want email to be a hurdle for people who want to come on-board.

              Cloudways Team

              AdminCloudways (Admin, Cloudways) commented  · 

              Hi Bob,

              Thanks for your feedback.

              In fact, with Rackspace Email, you would need to setup/configure the account yourself, something that we do on behalf of the customer. Support wise, main difference is phone support, which will direct you to Rackspace ticketing system for any serious issue, so not much of a difference.

              I would say, value added by Cloudways is convenience, having all services under one umbrella and through a single point of support.

              In any case, thanks for your feedback and will be considered during sprint planning and as other people give their view.

              Cloudways Team

            • 10 votes
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                1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                Brian, this will be already in the new console to be launched (beta) sometime in December. You will be able to sort console by servers, application (independent of server) and even create projects that will be just groups of servers and apps.

                The new console (that you should have received an screenshot already in the new permissions newsletter) will be a huge step forward for our platform.

                You will need to be patient for a while more.

                Cloudways Team

                AdminCloudways (Admin, Cloudways) commented  · 

                Brian, this will be already in the new console to be launched (beta) sometime in December. You will be able to sort console by servers, application (independent of server) and even create projects that will be just groups of servers and apps.

                The new console (that you should have received an screenshot already in the new permissions newsletter) will be a huge step forward for our platform.

                You will need to be patient for a while more.

                Cloudways Team

              • 2 votes
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                  1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                  Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

                  We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

                  Cloudways Team

                  AdminCloudways (Admin, Cloudways) commented  · 

                  Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

                  We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

                  Cloudways Team

                • 36 votes
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                    10 comments  ·  Service Improvement » Magento  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminCloudways (Admin, Cloudways) commented  · 

                    Please note that we have added the option to deploy Elasticsearch to any server. You can do it from the Packages tab in the Server Settings section. We will consider Solr at a later stage.

                    More info here:
                    http://www.cloudways.com/blog/elasticsearch-on-cloud/

                    Cloudways Team

                  • 3 votes
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                      3 comments  ·  Service Improvement » Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

                      Removing/replacing varnish is not really an option, as it is the cornerstone of our hosting and the reason (as you mention) of site(s) speed/performance.

                      If you provide an example of how we can reproduce what is not working, we can check if there is a fix that we can implement across the platform.

                      Cloudways Team

                      AdminCloudways (Admin, Cloudways) commented  · 

                      Removing/replacing varnish is not really an option, as it is the cornerstone of our hosting and the reason (as you mention) of site(s) speed/performance.

                      If you provide an example of how we can reproduce what is not working, we can check if there is a fix that we can implement across the platform.

                      Cloudways Team

                    • 2 votes
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                        1 comment  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminCloudways (Admin, Cloudways) commented  · 

                        Mike, to move wp-config outside the public folder, please check:
                        https://support.cloudways.com/securing-application-configuration-files-in-private_html-folder/

                        As for allow_url_fopen, tagging this as server settings addition.

                        Cloudways Team

                      • 48 votes
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                          18 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminCloudways (Admin, Cloudways) commented  · 

                          Hi Jason,

                          Pere here, CTO/founder at CW. Sorry for your trouble. Certainly we have lots to do to improve our customer experience and we are working on it. No excuse, but we are not heavily funded as WPEngine, and this poses some challenges to quickly get in place a top tier, engineering staffed, support team. We need to groom people through a well defined on-boarding process and this takes more time than directly hiring fully knowledgeable staff, but we expect that in the mid-term will provide major benefits as we will not be so much dependent on specific people but on the right processes building the right people. The speed at which we have grown the last year, hasn't helped.

                          Anyway, I am perfectly aware of our limitations in some areas but, on a technical level, WP is not leaking memory (at least not a problem for the vast majority of our users), so the problem had to be some other. I would like to be able to get to the bottom of all problems for all customers but unluckily we can't.

                          We will be introducing in a couple of month a new tips section that will analyze a customer server and advice on "non-optimal" configurations (i.e. old php, old app version, not proper cache integration ...). We hope this can guide customers on fixing most obvious application issues.

                          When it comes to affiliate program, have told the person dealing with it to get in touch with you.

                          Again, thanks for your feedback and good luck.

                          Pere

                        • 5 votes
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                            1 comment  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminCloudways (Admin, Cloudways) commented  · 

                            Hi there,

                            Noted. We are creating a new console so will pass this to design team for consideration.

                            Thanks for your feedback.

                            Cloudways Team

                          • 293 votes
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                              41 comments  ·  Service Improvement » Security  ·  Flag idea as inappropriate…  ·  Admin →

                              After some difficulties with Cloudflare, we have spoken now with Sucuri (https://sucuri.net/). They offer malware removal, website firewall (providing DDoS protection among other things, requires DNS redirection to point to their firewalls) and site scanning (via local agent). All features independent (we can offer all or some).

                              We are thinking that a better approach to solving our customers problems when it comes to security and performance will be to offer (as add-ons) Sucuri (security centric and very focused on our most common apps) and MaxCDN (pure CDN focused on performance).

                              Any one has had experience with Sucuri? We have already tested (and in talks with them) and looks very promising.

                              Let us know thoughts on this (Sucuri + MaxCDN) approach (vs Cloudfront). We know this is well overdue and want to get it rolling.

                              Cloudways Team

                              AdminCloudways (Admin, Cloudways) commented  · 

                              It certainly works with Magento as we have tested it specifically with Magento. It should work also with Drupal, Joomla ...

                              Cloudways Team

                              AdminCloudways (Admin, Cloudways) commented  · 

                              After some difficulties with Cloudflare, we have spoken now with Sucuri (https://sucuri.net/). They offer malware removal, website firewall (providing DDoS protection among other things, requires DNS redirection to point to their firewalls) and site scanning (via local agent). All features independent (we can offer all or some).

                              We are thinking that a better approach to solving our customers problems when it comes to security and performance will be to offer (as add-ons) Sucuri (security centric and very focused on our most common apps) and MaxCDN (pure CDN focused on performance).

                              Any one has had experience with Sucuri? We have already tested (and in talks with them) and looks very promising.

                              Let us know thoughts on this (Sucuri + MaxCDN) approach (vs Cloudfront). We know this is well overdue and want to get it rolling.

                              Cloudways Team

                              AdminCloudways (Admin, Cloudways) commented  · 

                              For all of your not supporting Cloudflare option. Any alternative suggestions?.

                              Cloudways Team

                              AdminCloudways (Admin, Cloudways) commented  · 

                              Thanks Paul for your comments and graph.

                              Here we are discussing more about security than performance. It is because of this we are researching Cloudflare as an option.

                              For CDN and speed, we are most probably going to implement MaxCDN as an add-on https://cloudways.uservoice.com/admin/forums/203824-service-improvement/suggestions/6040498-offer-cdn-services-as-an-add-on. We are currently going over API.

                              Cloudways Team

                              AdminCloudways (Admin, Cloudways) commented  · 

                              We are considering partnering with Cloudflare and offer it as an application add-on (similar approach we have taken with New Relic and will take with MaxCDN).

                              At application tab level, you will have the option to enable it (Free or paid Pro version) or disable.

                              Let us know your thoughts.

                              Cloudways Team

                            • 2 votes
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                                1 comment  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminCloudways (Admin, Cloudways) commented  · 

                                Thanks for your feedback Fernando.

                                We believe focus is key to success and currently we are extremely focused on linux stacks and PHP, so not an option to get into Oracle or Microsoft SQL Server.

                                Cloudways Team

                              • 118 votes
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                                  AdminCloudways (Admin, Cloudways) commented  · 

                                  https://www.runabove.com

                                  Cheap and powerful servers from OVH.

                                • 2 votes
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                                    1 comment  ·  Service Improvement » Stacks  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminCloudways (Admin, Cloudways) commented  · 

                                    Can you please clarify what do you mean with this?

                                    Cloudways Team

                                  • 14 votes
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                                      AdminCloudways (Admin, Cloudways) commented  · 

                                      @feral13

                                      In our testing, with various wordpress sites we have found Objects cache set to apc performs better than of using database cache, perhaps it is something related to the site specific plugin or some other setting that causes slowness in admin panel
                                      I'm unable to find your email address as registered account, if you could provide us your email address or server/site details then we can look into this for you.

                                      You can create ticket with the details through our support panel.

                                      Cloudways Team

                                    • 6 votes
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                                        3 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminCloudways (Admin, Cloudways) commented  · 

                                        Can you develop further?

                                        You would like each of your customer to have their own account and pay directly to us for services but then you would like to be able to link these accounts to your main CW account so you could manage them?

                                        Cloudways Team

                                      • 11 votes
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                                          5 comments  ·  Service Improvement » Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

                                          The logic behind keeping same creds is that many people use this feature to create test/dev environments, so it is convenient for them to have it like this.

                                          In any case, for the flow you mention, you could clone a template from server A to server B. Then on server B, keep the first copy of the app as a template and clone it (on the same server) as many times as needed. Cloning on the same server changes all credentials, so this should work for you?.

                                          Cloudways Team

                                          AdminCloudways (Admin, Cloudways) commented  · 

                                          I have added it to the backlog but can't really promise when this will happen but will keep it in mind.

                                          Cloudways Team

                                          AdminCloudways (Admin, Cloudways) commented  · 

                                          The logic behind keeping same creds is that many people use this feature to create test/dev environments, so it is convenient for them to have it like this.

                                          In any case, for the flow you mention, you could clone a template from server A to server B. Then on server B, keep the first copy of the app as a template and clone it (on the same server) as many times as needed. Cloning on the same server changes all credentials, so this should work for you?.

                                          Cloudways Team

                                        • 18 votes
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                                            11 comments  ·  Service Improvement » Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminCloudways (Admin, Cloudways) commented  · 

                                            Can you give us an example on how you would use this within the context of Cloudways service?

                                            Cloudways Team

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