86 votesHunter F commented
Great support is CRITICAL for web hosting.
I want to move to cloudways because of the excellent speed scores. But it seems your support is really lacking in quality. I ( and many others i'm sure ) would be willing to pay a small additional fee for high end support from super geeks with English as their first language.
I'm considering moving a lot of sites here but am use to GoDaddy's level of support and I'm afraid to make the switch based on this alone.
Make the investment in your support team and it will carry your business for the long haul!