Marcel

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    22 comments  ·  Service Improvement » General  ·  Flag idea as inappropriate…  ·  Admin →
    Marcel commented  · 

    Wish I could give this thread 100 points. Because just like Daniel says, the support quality is declining fast. i just filed a complaint about this.

    They hire cheap ass support agents (I assume). The support agents are overbusy and stall customers with cheap excuses like 'we are looking into it' or 'please allow me some time while I read your question'. Like really..? Read my question takes you 5 minutes?

    It's really, really bad. They take hours to solve the simples of things and often they create a ticket because they can't solve the most simple issues. I ask to clean a bunch of log files and it literally takes 1,5 hours.

    This needs to be fixed because it will definitely cost Cloudways customers. I was a huge fan of Cloudways, refered quite some people to them as well. Right now I am not so sure anymore.

    Marcel supported this idea  · 
    Marcel commented  · 

    Couldn't agree more. When I first came to Cloudways the support was great. Now it's total crap. They respons once an hour if you are lucky and you constantly need to remind them that you are in a chat. Don't they understand our time is valuable too?

    Was way better in the early days of Cloudways. Also better quality, the support staff now is outsourced and not trained and don't know shit, or take ages too solve the simplest of things..

    This can cost Cloudways lots of customers altough their platform has such great potential..!

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